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Reviews

Average Ratings

3.5
Average based on 36 reviews
  • Excellent Attention Mnagers go out of the way

    Recent experience with the dealer was Awsome Managers really go out of there way to make it happen in my case with recent financial issues they ma...


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    Recent experience with the dealer was Awsome Managers really go out of there way to make it happen in my case with recent financial issues they made it happen Thanks to Tony Alex and Jonathan for the attention and service Will always recommend

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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  • Good ExperienceJS

    I completely understand the car buying process and I'm not a difficult person. After a bad experience with another dealership, we found this deal...


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    I completely understand the car buying process and I'm not a difficult person. After a bad experience with another dealership, we found this dealership. Working with Jay and Jon, I found them very honest and easy to work with. They honored another dealership's very good price. Although problems arose with the time in which we got our vehicle, it wasn't their fault and they kept us informed. They made the process very quick and easy. I would go back to them to purchase in the future and I recommend them to others.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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  • Free oil change

    I was surprised that it took 2 hrs. to change my oil while I waited. But when it was finished, I was given a report that my car was completely ins...


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    I was surprised that it took 2 hrs. to change my oil while I waited. But when it was finished, I was given a report that my car was completely inspected and needed repairs for leaking hoses, water pump and strut. I brought my car back to the dealer where I purchased it over 5 years ago and learned that all of these repairs as well as a car rental were covered under my extended service warranty.

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
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  • Not Impressed At All

    Traveled over an hour to look at two pre-owned vehicles that were listed on the internet. I advised the woman I spoke with on the phone exactly wh...


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    Traveled over an hour to look at two pre-owned vehicles that were listed on the internet. I advised the woman I spoke with on the phone exactly what I wanted to look at before I got there so there wouldn't be a wait time. Got there and was made to wait before a salesperson could help us. He finally brought around the first car. I noticed after doing a vehicle check, that the insert in the trunk did not seem to fit properly as if it came from another vehicle. When I questioned the salesperson about it, he just shrugged his shoulders and said "I don't know" without even looking into it for me. Took it for a drive (with a very very low tank of fuel). Came back and asked to look at the other vehicle. When he brought the car around he made a muttered comment about the fuel. I looked around at the car and then requested to drive it and it was then that he explained that there was not enough fuel to test drive it. Really? I am supposed to buy a vehicle without even test driving it? Give me a break! This dealership did not seem to interested in selling their vehicles. It might help to make sure you have adequate fuel in them for prospective buyers. The salesperson also acted very smug. When I made a comment about another car I had been looking at more locally to me, he smirked and made the comment that "you should go buy that one then." Though we couldn't agree on a price on the first car I looked at, I was more disappointed in their lack of enthusiasm and preparation of the vehicles shown. Even though it was a long drive, I am glad I didn't give them my business. They certainly didn't earn it!

    Shopped for a used car
    Does not recommend this dealer
    Did not make a purchase
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  • Service issue on Toyota Hylander

    Made service appointment due to strange noise I heard while driving my vehicle - called service for appointment and they took me right away and se...

    Dealer Response

    Thanks for the great review, Sam! We appreciate your compliments of our service team.


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    Made service appointment due to strange noise I heard while driving my vehicle - called service for appointment and they took me right away and service desk was very friendly while I waited for repair.

    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Thanks for the great review, Sam! We appreciate your compliments of our service team.


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  • Service / Maintenance

    Went in for maintenance check on oil change and was nicely informed of a recall on 2013 vehicle I drive and was told it would be done asap!

    Dealer Response

    Steve, thanks for the great review of our service team! Come back to see us again.


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    Went in for maintenance check on oil change and was nicely informed of a recall on 2013 vehicle I drive and was told it would be done asap!

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
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    Dealer Response

    Steve, thanks for the great review of our service team! Come back to see us again.


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  • Great Service and fair pricing!

    Came in for service routine check on RAV4 and was timely quick manner!

    Dealer Response

    Thanks for the five-star review, Theresa!


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    Came in for service routine check on RAV4 and was timely quick manner!

    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Thanks for the five-star review, Theresa!


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  • Worst Customer Service

    We were shopping for a new car and we have experienced the worst ever customer service. We couldn't sit there more than 5 minutes. I have no idea ...


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    We were shopping for a new car and we have experienced the worst ever customer service. We couldn't sit there more than 5 minutes. I have no idea how are they selling Toyota vehicles. One of the WORST car dealer around this area.

    Shopped for a new car
    Does not recommend this dealer
    Did not make a purchase
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  • Pathetic experience in life.

    Yesterday we had been to this show room. And experienced one of worst customer service in whole life. They not even spent 10 minutes to hear why w...


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    Yesterday we had been to this show room. And experienced one of worst customer service in whole life. They not even spent 10 minutes to hear why we are there. And really surprised how they are running business.

    Shopped for a new car
    Does not recommend this dealer
    Did not make a purchase
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  • Not Bad At All

    I bought 2014 RAV4 Limited with the technology package. Jay Rim and his boss, Mario, got me a really great price. There was neither hidden fee nor...

    Dealer Response

    Thank you for your business !


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    I bought 2014 RAV4 Limited with the technology package. Jay Rim and his boss, Mario, got me a really great price. There was neither hidden fee nor surprise increase in price. I don't know about other sales folks, but you can count on Jay. He is knowledgeable and sincere. Some sales folks at other Toyota dealer was bad-mouthing Toyota of Hackensack, but I found it wrong.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Thank you for your business !


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