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Toyota of Hackensack

(4,159 reviews)
Visit Toyota of Hackensack
Sales hours:
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Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–7:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–7:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 7:00am–4:00pm
Sunday Closed Closed
2020 consumer dealer award
View 1 awards
2020 consumer dealer award
New (888) 405-1141 (888) 405-1141
Used (888) 375-3749 (888) 375-3749
Service (201) 977-6330 (201) 977-6330

Reviews

(4,159 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Toyota of Hackensack from DealerRater.

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i was searching for a specific gr86, and he went above

i was searching for a specific gr86, and he went above and beyond to help me find the exact one i wanted at an amazing deal. it was truly a great experience, and i highly recommend him!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

I purchased a car from Jeff Canlas online and he was very

I purchased a car from Jeff Canlas online and he was very professional. I was very nervous about purchasing a car that I could not physically see because I live in North Carolina. I think he may have gotten a little frustrated with me at one point. I was a tough customer. he continued to maintained a professional attitude and was very reassuring. he made the transaction seamless. I would purchase another car from him If I needed one. Thank you Jeff!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Very professional and helpful I was able to get all my

Very professional and helpful I was able to get all my questions answered and interaction was great.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Marissa and Kevin were great.

Marissa and Kevin were great. They assist me and my car got repaired. Marissa kept me posted and gave me feedback during the duration of the repair and Kevin did a great job. Overall, great customer service and knowledgeable technician ( Kevin).

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Service is always top notch!

Service is always top notch! Long-time buyers we've been customers with 4 vehicles over many years.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

As always service was excellent.

As always service was excellent. Team is knowledgeable, efficient and polite. Will continue to return for service of my vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Melissa was very easy to work with and she was

Melissa was very easy to work with and she was accommodating. She got me a car that was not in their lot and made sure I close on the deal before year end. I gave a dealer a 4 star because I don't appreciate the finance team being intimidating to try to sell you extra insurance and an extended warranty. If it's, one thing that attracts us to the Toyota brand is it's reliability. If they need to sell extras there are far better ways to do so. Thank you anyways to the whole team!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Great service, was in and out in a short period of time,

Great service, was in and out in a short period of time, thank you as always

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

First time at Hackensack To expensive for oil change

First time at Hackensack To expensive for oil change Other dealership charges less will not be going back

Rating breakdown (out of 5):
  • Customer service
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  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

We greatly appreciated Jeff Canlas' straightforwardness.

We greatly appreciated Jeff Canlas' straightforwardness. We do a great deal of research before purchasing a car and knew what we wanted and the price range we would consider. He was one of very few salespeople who provided us with a detailed breakdown of pricing and who didn't waste our time by promising things he couldn't actually deliver. We have no patience for bait and switch dealers. Jeff stayed in touch, let us know when a particular car in which we had an interest was actually on the lot and even stayed open on New Year's Day to enable us to see the vehicle in person. We asked for some consideration on one small add-on and he made that happen as well. The pricing was right, the trade-in offer was fair and it was a pleasure to work with a person who didn't "play games" but just delivered what was promised. We would recommend Jeff and his dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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