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Reviews

Average Ratings

4.9
268 lifetime reviews.
  • Not your typical Car Dealership

    A couple of years ago we searched for our new car, even traveling up to an hour away. After many dealerships, many car salesmen, many test drives,...


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    A couple of years ago we searched for our new car, even traveling up to an hour away. After many dealerships, many car salesmen, many test drives, and many days we finally narrowed our car down to a Toyota. But we were hesitant to buy one from the other Toyota dealerships. My biggest complaint about the "other" dealerships was this almost creepy "I'm gonna get you" attitude of the car salesmen. As a woman I learned years ago to stay away from the smooth talkers, so me and my husband kept walking away from the other dealerships without a car. Toyota of Hopkinsville was very different. As soon as we drove on the lot we were shocked that no one was stalking us -just salesmen asking if we needed any help, and when we said "no", they simply said, "okay, just let us know if you have any questions". I was amazed. When we did talk to a salesman there was no pressure and no hassle. No smooth talkers -just family men trying to earn a living like the rest of us. No gimmicks, like the other car dealerships, either. We got a great deal on our Corolla from Jovan, and just recently we bought our Sienna from Jed Campbell. They both did an amazing job with us, as me and my husband are not the easiest nor most trusting car buying customers. I was reluctant this time to get financing through the dealership, because of what I've learned from our first car buying experience at another dealership, but they really did get us a better deal with a lower APR than even our bank (which we love) could give us. Toyota of Hopkinsville gave us two great car buying experiences, and we look forward to buying from them in the future. I highly recommend them over any other dealership in the area.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • great service

    always place customer service as first priority. excellent sales and service staff. We continue to use this dealership even though we have relocat...


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    always place customer service as first priority. excellent sales and service staff. We continue to use this dealership even though we have relocated because of our numerous good experierences with all areas of the dealershio

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Scheduled Maintenance

    Ease of scheduling service appointment was great. Scheduled service on my vehicle was completed quickly and efficiently. Technicians were thoroug...

    Dealer Response

    Jessica, we're glad to hear that your service visit went so well. It's always great to hear from our customers and we appreciate you taking the ti...


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    Ease of scheduling service appointment was great. Scheduled service on my vehicle was completed quickly and efficiently. Technicians were thorough and helpful.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Jessica, we're glad to hear that your service visit went so well. It's always great to hear from our customers and we appreciate you taking the time to give us feedback. Thank you for choosing Toyota of Hopkinsville for your vehicle needs. Sincerely, Charlie Ramsey - General Manager - (270) 886-9099


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  • Great Service

    Always greet you, listen to your needs, friendly, and give an approximation when your vehicle will be ready. Great staff.

    Dealer Response

    James, we appreciate your kind words about the entire service team. Thank you for continually choosing Toyota of Hopkinsville for your vehicle nee...


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    Always greet you, listen to your needs, friendly, and give an approximation when your vehicle will be ready. Great staff.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    James, we appreciate your kind words about the entire service team. Thank you for continually choosing Toyota of Hopkinsville for your vehicle needs. Sincerely, Charlie Ramsey - General Manager - (270) 886-9099


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  • Great Customer Service!

    Polite, quick service! Anything needed is explained in detail and so you can understand. Easy to get appointments and are quick, but detailed.

    Dealer Response

    Thank you so much for your review, Sue! We really appreciate your business and are so happy that we could provide great service to you and your ve...


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    Polite, quick service! Anything needed is explained in detail and so you can understand. Easy to get appointments and are quick, but detailed.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you so much for your review, Sue! We really appreciate your business and are so happy that we could provide great service to you and your vehicle. We look forward to serving you again! Sincerely, Charlie Ramsey - General Manager - (270) 886-9099


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  • Great Service

    I came in to see about upgrading by 2006 Rav 4. Evan worked with me to see what vehicle I could get that was in the price range I was looking for....

    Dealer Response

    Angel, thanks for this marvelous review and congratulations on your new car! I’m so pleased that Evan was able to provide you with such exceptiona...


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    I came in to see about upgrading by 2006 Rav 4. Evan worked with me to see what vehicle I could get that was in the price range I was looking for. I left with a 2014 Rav 4. I enjoyed that Evan was very personable and confident in his approach. Evan seemed just as excited as I was for the purchase of my new vehicle.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Angel, thanks for this marvelous review and congratulations on your new car! I’m so pleased that Evan was able to provide you with such exceptional service. Enjoy your new 2014 Toyota RAV4! Sincerely, Charlie Ramsey - General Manager - (270) 886-9099


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  • Great service

    They were ready for me and treated me like I was the only customer they had even though there were several in the waiting room.

    Dealer Response

    Thank you for the feedback, Vicki! One of our top priorities is exceptional customer care and we are proud that this was offered to you during you...


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    They were ready for me and treated me like I was the only customer they had even though there were several in the waiting room.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for the feedback, Vicki! One of our top priorities is exceptional customer care and we are proud that this was offered to you during your recent visit. Sincerely, Charlie Ramsey - General Manager - (270) 886-9099


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  • Inspection showed a problem and they repaired it.

    Service consultant Josh was extremely helpful and articulate about a problem they found upon inspection. They got it repaired and tested before ...

    Dealer Response

    Thanks for your outstanding review, Marvin! I'm very happy to hear that Josh was of such help to you. We strive to provide excellent customer serv...


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    Service consultant Josh was extremely helpful and articulate about a problem they found upon inspection. They got it repaired and tested before releasing the car back to me.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thanks for your outstanding review, Marvin! I'm very happy to hear that Josh was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Charlie Ramsey - General Manager - (270) 886-9099


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  • Great Service. Great Vehicles. Great Folks!

    Everyone from Evan to Larry were very attentive to our needs and requests. This was my second vehicle purchased at Toyota of Hopkinsville. We wi...

    Dealer Response

    Thank you for leaving us this great review, William. I'm very happy to hear that Evan and Larry could provide you with a second car buying experie...


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    Everyone from Evan to Larry were very attentive to our needs and requests. This was my second vehicle purchased at Toyota of Hopkinsville. We will certainly be back!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for leaving us this great review, William. I'm very happy to hear that Evan and Larry could provide you with a second car buying experience that was just as good or better as the first! Please come back and see us again in the future with anything else you might need. Take care! Sincerely, Charlie Ramsey - General Manager - (270) 886-9099


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  • Great service

    The service was fast and the staff was friendly. The facilities were very clean. The staff was also very knowledgeable.

    Dealer Response

    Thank you so much for taking the time to share your feedback with us, Katherine. I am happy to hear that you were pleased with our customer servic...


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    The service was fast and the staff was friendly. The facilities were very clean. The staff was also very knowledgeable.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for taking the time to share your feedback with us, Katherine. I am happy to hear that you were pleased with our customer service and facilities. Please feel free to contact us or stop by for a visit if you need any assistance. Sincerely, Charlie Ramsey - General Manager - (270) 886-9099


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