New 855-775-0554 Dealer Website
Used 855-282-9697 Email Dealer
Service 888-224-8374

Thank you. Your email has been sent to the dealer.

Reviews

Average Ratings

4.9
Average based on 135 reviews
  • Not your typical Car Dealership

    A couple of years ago we searched for our new car, even traveling up to an hour away. After many dealerships, many car salesmen, many test drives,...


    Show Full Review

    A couple of years ago we searched for our new car, even traveling up to an hour away. After many dealerships, many car salesmen, many test drives, and many days we finally narrowed our car down to a Toyota. But we were hesitant to buy one from the other Toyota dealerships. My biggest complaint about the "other" dealerships was this almost creepy "I'm gonna get you" attitude of the car salesmen. As a woman I learned years ago to stay away from the smooth talkers, so me and my husband kept walking away from the other dealerships without a car. Toyota of Hopkinsville was very different. As soon as we drove on the lot we were shocked that no one was stalking us -just salesmen asking if we needed any help, and when we said "no", they simply said, "okay, just let us know if you have any questions". I was amazed. When we did talk to a salesman there was no pressure and no hassle. No smooth talkers -just family men trying to earn a living like the rest of us. No gimmicks, like the other car dealerships, either. We got a great deal on our Corolla from Jovan, and just recently we bought our Sienna from Jed Campbell. They both did an amazing job with us, as me and my husband are not the easiest nor most trusting car buying customers. I was reluctant this time to get financing through the dealership, because of what I've learned from our first car buying experience at another dealership, but they really did get us a better deal with a lower APR than even our bank (which we love) could give us. Toyota of Hopkinsville gave us two great car buying experiences, and we look forward to buying from them in the future. I highly recommend them over any other dealership in the area.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Great Service Dept

    Service Department & the warranty service experience is fabulous. The Sales Rep & original purchase, not so much. Don't know if I would buy anot...


    Show Full Review

    Service Department & the warranty service experience is fabulous. The Sales Rep & original purchase, not so much. Don't know if I would buy another car here or recommend anyone else do so, but the service after purchase has been an easy and pleasant experience.

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Exceptional service

    After multiple bad experiences elsewhere, Randy found the car I was looking for, and later a better option that fit my exact need. He was excepti...


    Show Full Review

    After multiple bad experiences elsewhere, Randy found the car I was looking for, and later a better option that fit my exact need. He was exceptionally accommodating in all areas, but those that standout the most are his willingness to drive to Nashville and pick me up for the purchase and a TRAC vehicle. He then kept me consistently apprised of my vehicles status, and had planned to deliver my vehicle to Nashville upon arrival. Unfortunately my plans changed or I would have happily taken him up on the offer. Beyond Randy, the owner, parts dept., finance were all overwhelmingly helpful. All handled their part well and efficiently. I can't think of another time I've purchased a vehicle and had to do so little to receive such exceptional service.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Great dealership

    On time, efficient! In addition to vehicle service, I had a question about my lease and Jovan Payton left a mtg to come and help me. Great service!


    Show Full Review

    On time, efficient! In addition to vehicle service, I had a question about my lease and Jovan Payton left a mtg to come and help me. Great service!

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • great service

    very friendly. service dept was very quick and knowledgeable. I will continue to do business with Hopkinsville Toyota because of the people that w...

    Dealer Response

    Thanks for your outstanding review, Diana! We're glad to hear that our team was friendly, knowledgeable and quick! We strive to provide excellent ...


    Show Full Review

    very friendly. service dept was very quick and knowledgeable. I will continue to do business with Hopkinsville Toyota because of the people that work there

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for your outstanding review, Diana! We're glad to hear that our team was friendly, knowledgeable and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Charlie Ramsey - General Manager - (270) 886-9099


    Hide Full Review
  • fast and accurate repairs, clean facilities

    Helpful employees, fast service, clean. I will definitely return when I need competent repairs and will tell others how enjoyable the experience ...

    Dealer Response

    Jessie, we're glad to hear that your service visit went so well. It's always great to hear from our customers and we appreciate you taking the tim...


    Show Full Review

    Helpful employees, fast service, clean. I will definitely return when I need competent repairs and will tell others how enjoyable the experience was.

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Jessie, we're glad to hear that your service visit went so well. It's always great to hear from our customers and we appreciate you taking the time to give us feedback. Thank you for choosing Toyota of Hopkinsville for your vehicle needs. Sincerely, Charlie Ramsey - General Manager - (270) 886-9099


    Hide Full Review
  • Great service with friendly and skilled staff

    Staff is very friendly and helpful working to make sure that service is an excellent experience. And very knowledgeable about servicing cars othe...

    Dealer Response

    Thanks for your outstanding review, Tracie! We're glad to hear that our team was friendly, knowledgeable and helpful We strive to provide excellen...


    Show Full Review

    Staff is very friendly and helpful working to make sure that service is an excellent experience. And very knowledgeable about servicing cars other than Toyotas.

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for your outstanding review, Tracie! We're glad to hear that our team was friendly, knowledgeable and helpful We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Charlie Ramsey - General Manager - (270) 886-9099


    Hide Full Review
  • Great service

    Got me in and out quickly. Showed me another recall that I didn't know about and fixed that one too.

    Dealer Response

    Tambra, we are glad to hear that your service visit went so well. It's always great to hear from our customers and we appreciate you taking the ti...


    Show Full Review

    Got me in and out quickly. Showed me another recall that I didn't know about and fixed that one too.

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Tambra, we are glad to hear that your service visit went so well. It's always great to hear from our customers and we appreciate you taking the time to give us feedback. Thank you for choosing Toyota of Hopkinsville for your vehicle needs. Sincerely, Charlie Ramsey - General Manager - (270) 886-9099


    Hide Full Review
  • Great Purchase Experience

    Everyone was kind and seemed to want to help make our time there as nice as possible. Our salesman, Richard Campos was knowledged and never pressu...

    Dealer Response

    Congratulations on your new vehicle, Nancy! Thank you for taking the time to write about your experience. It's great to know that Richard was able...


    Show Full Review

    Everyone was kind and seemed to want to help make our time there as nice as possible. Our salesman, Richard Campos was knowledged and never pressured us in any way.

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Congratulations on your new vehicle, Nancy! Thank you for taking the time to write about your experience. It's great to know that Richard was able to provide you with the pressure-free and knowledgeable service Toyota of Hopkinsville is known for. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Charlie Ramsey - General Manager - (270) 886-9099


    Hide Full Review
  • Great service

    Great job. Very quick service. Cooperative and pleasant personal. Attention to warranted service explained well. Very good experience. Will contin...

    Dealer Response

    Richard, it is wonderful to hear that our staff at Toyota of Hopkinsville was able to provide you with a great experience! We really appreciate th...


    Show Full Review

    Great job. Very quick service. Cooperative and pleasant personal. Attention to warranted service explained well. Very good experience. Will continue to return.

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Richard, it is wonderful to hear that our staff at Toyota of Hopkinsville was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Charlie Ramsey - General Manager - (270) 886-9099


    Hide Full Review