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3.1
18 lifetime reviews.
  • Love the new service department

    This dealer just went through a major remodel, and it looks great. It has a very nice waiting area with lots of amenities. You do have to wait ove...

    Dealer Response

    Hi JJ. Thank you for allowing us to earn your business. We're so glad to hear you're enjoying our new waiting area. See you soon!


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    This dealer just went through a major remodel, and it looks great. It has a very nice waiting area with lots of amenities. You do have to wait over an hour for you oil change so it's nice to have a great waiting area.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi JJ. Thank you for allowing us to earn your business. We're so glad to hear you're enjoying our new waiting area. See you soon!


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  • Don't use the service department for anything

    Service department are lazy and very unorganized. This will cost YOU time and money. Made a warranty appointment for my truck I bought that same...


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    Service department are lazy and very unorganized. This will cost YOU time and money. Made a warranty appointment for my truck I bought that same month from this dealership. When I showed up for my appointment it was not in the computer or scheduled at all. I had to explain the issues again in detail to another employee who took everything down and assured me my concerns were valid and would be addressed. They said to wait for a call the next day for an update. That call never came, I called them 3 days later only to find out that the technicians had looked at it and made notes that were non related to the issue and said that everything was safe to drive and to come pick it up. When I came down for the third time to the dealership with no results or plan to fix anything I decided to cut my losses and get my truck back. The dealership lost my keys! I sat in the waiting room for over an hour while ONE employee searched for my keys, they were never found that night. After just unloading the loaner car, they brought it right back out for me and said I would receive a call first thing in the morning with an update on my missing keys. Of course this call was never made at this point my wife got involved. The dealership had to make a new key and meet us with our truck to swap out the loaner car. All of this time and effort wasted because the technician wanted to explain away the issues instead of come up with a solution. Even if the work wasn't covered by warranty they could have quoted me the cost to fix it or offer up some ideas. I will never go back to this dealership for anything . I appreciate the online platform for transparency reasons, no business should get away with poor customer service like this and I hope I have steered some people clear of this place.

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Poor Customer Service (but not the norm)

    I have normally had stellar service here till today. My wife brought in the car and Nick Galletti tried charge her more than we quoted on a 60k se...


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    I have normally had stellar service here till today. My wife brought in the car and Nick Galletti tried charge her more than we quoted on a 60k service. Days before I booked the appt and we agreed with another rep that we would back at the oil change since we just did it. Nick tried to say the oil change was free and tried charge her the full price. I also was there to fix my rear gate and wanted to get this all done in one day. They gave us rental car, but Nick called back and said he forgot call he warranty company and he would call back again. He did and said that they didn't have the parts, needed the rental car back and I could come back when it arrives. Well my pregnant wife and I work full time and u should have told us that before and we would have waited for diagnostic 1st and then did all the services at once. Now. We have to waste another day! Neither time did he apologize for either issue! He told me "well I don't know why u are upset, when u said u would come back!" Smh! I drive all the way from auburn to come here, but I ll have to rethink that!

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?

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