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This dealer just went through a major remodel, and it looks great. It has a very nice waiting area with lots of amenities. You do have to wait over an... hour for you oil change so it's nice to have a great waiting area.
Hi JJ. Thank you for allowing us to earn your business. We're so glad to hear you're enjoying our new waiting area. See you soon!
Review Toyota of Puyallup Let me start by saying that my husband and I were so nervous about buying a used car. Once we bought a car private party. W...e ran the carfax purchased it only to find out that if had been in a bad accident. There were no airbags and we had no idea! We were driving ur family around in this car. The carfax didn’t show the accident because we purchased it the small window of time it was being reported. We looked online for weeks and really felt like we wanted to purchase from a dealer that we could trust. We had narrowed it down to two vehicles and the confidence warranty at Toyota of Puyallup is what sold us. We had peace of mind! During the purchase we noticed the drivers seat panel needed to be re-attached. We drove from a few hours away to make the purchase so we didn’t want to have to drive the car back for repairs. Toyota of Puyallup went out of their way to make sure this repair could happen at our local dealership. Within a few days of purchase the car maintenance lights turned on and it started having issues. Immediately we contacted Toyota of Puyallup and again, they went out of their way to not only have our local dealership repair it, they provided a rental car that my husband didn’t want to give back. I can’t tell you how nervous we were when this happened, but Toyota of Puyallup rose to the occasion again. Lastly, the car we purchased had a DVD player and after driving over the pass home we noticed it didn’t have the remote of headphones needed to use. After contacting, Toyota of Puyallup, they reached out to the previous owner to get these. After all of their efforts, they ended up purchasing brand new headphones and a remote for us. After coming into the purchased traumatized from our previous experiences, I can only RAVE about how pleased we were with Toyota of Puyallup. Buying a car is stressful, and the reality is that things happen; and in our case, things happened that are outside of Toyota of Puyallup’s control. If you’re on the fence about buying private party or at a smaller dealership, my advise would be that peace of mind is priceless! Toyota of Puyallup treated my family well when we were freaking out. They probably lost money on us, but they cared more about making things right than a quick sale. There aren’t many dealerships that have that kind of integrity now a days. When we’re ready to purchase again, we will be back!
Service department are lazy and very unorganized. This will cost YOU time and money. Made a warranty appointment for my truck I bought that same mon...th from this dealership. When I showed up for my appointment it was not in the computer or scheduled at all. I had to explain the issues again in detail to another employee who took everything down and assured me my concerns were valid and would be addressed. They said to wait for a call the next day for an update. That call never came, I called them 3 days later only to find out that the technicians had looked at it and made notes that were non related to the issue and said that everything was safe to drive and to come pick it up. When I came down for the third time to the dealership with no results or plan to fix anything I decided to cut my losses and get my truck back. The dealership lost my keys! I sat in the waiting room for over an hour while ONE employee searched for my keys, they were never found that night. After just unloading the loaner car, they brought it right back out for me and said I would receive a call first thing in the morning with an update on my missing keys. Of course this call was never made at this point my wife got involved. The dealership had to make a new key and meet us with our truck to swap out the loaner car. All of this time and effort wasted because the technician wanted to explain away the issues instead of come up with a solution. Even if the work wasn't covered by warranty they could have quoted me the cost to fix it or offer up some ideas. I will never go back to this dealership for anything . I appreciate the online platform for transparency reasons, no business should get away with poor customer service like this and I hope I have steered some people clear of this place.
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