New 866-456-7649 Dealer Website
Used 866-495-6113 Email Dealer
Service 888-684-0545

Thank you. Your email has been sent to the dealer.

Reviews

Average Ratings

4.9
Average based on 81 reviews.
  • Great place to buy and service your car

    We love Toyota of Batavia. Everyone is very courteous and helpful. We have bought 3 cars there and have referred friends. We will continue to use ...


    Show Full Review

    We love Toyota of Batavia. Everyone is very courteous and helpful. We have bought 3 cars there and have referred friends. We will continue to use this dealership.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Good experience

    I was happy with my buying experience and salesman Matt Lancaster. Tony the finance guy was thorough in explaining the sale and all the costs.


    Show Full Review

    I was happy with my buying experience and salesman Matt Lancaster. Tony the finance guy was thorough in explaining the sale and all the costs.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Bad News

    Bad News. Stay away. Forget customer service. Service is good if you happen to get a good tech. Unfortunately most of them there are poor. ...


    Show Full Review

    Bad News. Stay away. Forget customer service. Service is good if you happen to get a good tech. Unfortunately most of them there are poor. Unhappy employees take it out on the customers. Not many positive reviews in the past year. Take it or leave it sales team.

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Great Experience

    I was happy with the entire process from start to finish. I felt that both the buyer and seller got exactly what they wanted!!


    Show Full Review

    I was happy with the entire process from start to finish. I felt that both the buyer and seller got exactly what they wanted!!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • A GREAT experience

    Would like to thank Steve and Tony and everyone at Toyota of Batavia for their help when I bought my truck. It was GREAT! Would certainly recommen...


    Show Full Review

    Would like to thank Steve and Tony and everyone at Toyota of Batavia for their help when I bought my truck. It was GREAT! Would certainly recommend their dealership to anyone. Thanks again!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • My Experience with Toyota of Batavia

    Buying a car from Toyota of Batavia was great. I had visited another Toyota dealer in the Buffalo, NY area (West Herr of Williamsville), and had ...


    Show Full Review

    Buying a car from Toyota of Batavia was great. I had visited another Toyota dealer in the Buffalo, NY area (West Herr of Williamsville), and had such a miserable experience I ended up walking out. Then I contacted Steve Schaefer with Toyota of Batavia who made the car buying experience a good one. I highly recommend working with Steve and Toyota of Batavia.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Steve is great to work with

    Bought a 13 Tacoma from Steve Schaefer. Great guy and he made things easy The finance process was a little weird and pushy with Tony, as we had ...


    Show Full Review

    Bought a 13 Tacoma from Steve Schaefer. Great guy and he made things easy The finance process was a little weird and pushy with Tony, as we had to watch a strange video and then were made to feel bad about not buying into the "protection plan" he was trying to sell, but other than that great easy process and love the new truck

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Moving On

    Something has changed big time. I never saw such a dealership with a morale problem. Many of the people appear to never worked in the industry and...

    Dealer Response

    Hello , My name is Peter Mediak, I am the general manager here at Toyota of Batavia,I would like to apologize for your recent experience trying to...


    Show Full Review

    Something has changed big time. I never saw such a dealership with a morale problem. Many of the people appear to never worked in the industry and are lost and don't know product. I tried to contact my salesman and he was gone. I then tried to contact the Dealership Manager as he went to another dealer. I also contacted service looking for one of the service writers that knew the job and he was gone. I mentioned this to a friend at a local store and she had a bad experience and won't go back.

    Does not recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Hello , My name is Peter Mediak, I am the general manager here at Toyota of Batavia,I would like to apologize for your recent experience trying to contact someone here and sincerely hope you will give me a call a directly so that I can personally handle any questions or concerns you have and earn your business back.I assure you that our staff is fully committed to bringing our customers the highest quality of service and appreciates your business in the past and we look forward to earning your business in the future. Please call me directly so I can personally resolve any issues that you had here. Thank you for the feedback and I look forward to speaking with you soon , Peter Mediak


    Hide Full Review
  • Couldn't work with a better dealer!

    Steve Schafer of Toyota of Batavia made this buying experience the best one I've ever had. My fiance is currently on an over seas deployment and t...

    Dealer Response

    Hi Darian, I would like thank you for the 5 star review you left us!! Your business is truly appreciated! Thanks again for for everything! Peter M...


    Show Full Review

    Steve Schafer of Toyota of Batavia made this buying experience the best one I've ever had. My fiance is currently on an over seas deployment and the car was for him. Steve made it possible to get the car of his dreams by working with a complicated situation and working with both of us to get this car for him. He couldn't be happier to get the car of his dreams while not even being in the country. He is super excited to get home and drive it! Thank you Steve and everyone else at Toyota of Batavia for all your help. The car is amazing! I have nothing but amazing things to say!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Darian, I would like thank you for the 5 star review you left us!! Your business is truly appreciated! Thanks again for for everything! Peter Mediak


    Hide Full Review
  • 2011 Toyota Highlander

    We purchased our used 2011 Toyota Highlander having Jason Palmer as our salesperson. He was great and helped us with the process. Would definitely...

    Dealer Response

    Hi Mountainman! Thank you for the 5 star review! We hope you have a wonderful summer pulling your camper with your new Highlander!! Thanks again P...


    Show Full Review

    We purchased our used 2011 Toyota Highlander having Jason Palmer as our salesperson. He was great and helped us with the process. Would definitely buy another vehicle from him. We are enjoying our highlander very much! Had just purchased a popup camper and needed to purchase a vehicle for towing and this fits the bill with low mileage and in great condition. Can't wait to get it out on the road towing our camper! Happy with our purchase! Thanks!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Mountainman! Thank you for the 5 star review! We hope you have a wonderful summer pulling your camper with your new Highlander!! Thanks again Peter Mediak General Manager


    Hide Full Review