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Reviews

Average Ratings

2.5
36 lifetime reviews.
  • Very satisfied. Highly recommendable.

    I've always purchased cars from big dealers since I've never had a problem with them. This time around I decided to go to a smaller dealer with th...

    Dealer Response

    We appreciate your feedback! Thank you for your business!


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    I've always purchased cars from big dealers since I've never had a problem with them. This time around I decided to go to a smaller dealer with the thought that I will save money which goes great for me since I'm on a budget and my family has grown to 4. I decided to stop by the Car Shack and bought a Honda Civic which Im very happy about, saves me gas, and it barely loses value. Alfredo guided me well through the entire process of buying the car and was able to find me an approval rate of 3.9% which is lower than my previous 7.54%. Overall I am very satisfied, I would recommend to others.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    4 people out of 7 found this review helpful. Did you?
    Dealer Response

    We appreciate your feedback! Thank you for your business!


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  • Friendly, knowledgeable staff with great service

    Process was quick and painless. Manager and staff went above and beyond to ensure great service and made the process easy. Car was in great condi...


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    Process was quick and painless. Manager and staff went above and beyond to ensure great service and made the process easy. Car was in great condition and very reasonably priced. Highly Recommended.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great service, great price

    The service was amazing, I went looking for a specific model and I was able to find it. The agent Rosario Correa went beyond and above to find wha...


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    The service was amazing, I went looking for a specific model and I was able to find it. The agent Rosario Correa went beyond and above to find what I wanted and worked for finance.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Preferred dealer!!!

    I purchased my Chevrolet Spark LT '13 in Fiesta Red in 2015 and I couldn't be any more happy with it! It is my daily and I was givin an amazing d...


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    I purchased my Chevrolet Spark LT '13 in Fiesta Red in 2015 and I couldn't be any more happy with it! It is my daily and I was givin an amazing deal as well as service and time. I finish paying it in a few months and I will definitely be purchasing again from there. I definitely recommend them!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • vey bad!! sucks!

    bad experience wiht this dealer !!!! dont lose you money and time.. look elsewhere

    Dealer Response

    We are Sorry for the inconvenience. We strive to deliver amazing customer service and superior vehicles . We Apologize if we didn't meet your expe...


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    bad experience wiht this dealer !!!! dont lose you money and time.. look elsewhere

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are Sorry for the inconvenience. We strive to deliver amazing customer service and superior vehicles . We Apologize if we didn't meet your expectations.


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  • Waste of time and gas

    We drove from Homestead to Hialeah to look at one car in specific. We had called Alfredo the sales manager for these specific car 4 days in advanc...

    Dealer Response

    We are really sorry you feel this way about your recent visit to our dealership. We're all humans far from perfection,we were trying to help you o...


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    We drove from Homestead to Hialeah to look at one car in specific. We had called Alfredo the sales manager for these specific car 4 days in advanced. We specifically told him we were looking only for that car. When the day of the visit came, we double check and called twice in the day to make sure the car was still available. After a long day of work, and an hour a half of traffic we arrive to the dealership at 5pm, only for Alfredo to tel is the car was sold the day before. We were with our baby that's one year old. After telling us that, he showers no concern or compassion for making us go through so much trouble. He had no consideration. I understand now why there is so many bad reviews for these dealership. Oh by the way the car is still posting available in cars.com, very disorganized dealership. Will definitely not recommend these dealership to no one.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 2 found this review helpful. Did you?
    Dealer Response

    We are really sorry you feel this way about your recent visit to our dealership. We're all humans far from perfection,we were trying to help you out on getting the car you guys wanted to buy but unfortunately we had sold that specific car same day one hour before. We do have a great customer service and since I'm the owner I can guaranty that we can get another car,same model, color and price in only 3 days and we will even delivery to your house. Please feel free to contact me if I can be of any assistance. Thanks again for visiting.


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  • Poor Customer Service for Cash Buyers

    Sent e-mail 02/28/17 to request best price. The dealership rep called back to tell me that it's tax season so lots of buyers are coming into finan...

    Dealer Response

    We understand your disappointment. We strive to deliver the best Customer Service. There is no question that we did not meet the very high standar...


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    Sent e-mail 02/28/17 to request best price. The dealership rep called back to tell me that it's tax season so lots of buyers are coming into finance vehicles and since the dealership makes more money "on the back end" (his broken english words not mine) with those that finance he would not offer any lower of a price to me the cash buyer because the dealership will not make as much money.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    We understand your disappointment. We strive to deliver the best Customer Service. There is no question that we did not meet the very high standards our customers have come to expect. If you remember the name of the sales rep that you spoke to please let us know. We will do everything we can to improve our customers experience. Thanks for choosing The Car Shack and once again we apologize for the inconvenience.


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  • look elsewhere

    no response, no answers. Seems to be the standard in Miami dealers

    Dealer Response

    We understand your disappointment and the inconvenience this must have caused you. We strive to deliver the best Customer Service. There is no que...


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    no response, no answers. Seems to be the standard in Miami dealers

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We understand your disappointment and the inconvenience this must have caused you. We strive to deliver the best Customer Service. There is no question that we did not meet the very high standards our customers have come to expect and should continue to demand. We have been packed with many customers due to the Holidays and had our whole sales staff attending customers while our Office staff have been attending to the phone lines. We Would still like to make business with you and answer any questions you may have regarding our vehicles.


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  • used car inquiry

    After I inquired about purchasing a vehicle, your establishment asked me for some personal information in order to due a credit check. Once the cr...

    Dealer Response

    We are always doing our best to approve every client in our Dealership, we been in the business for more than 26 years and we do have a lot of ban...


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    After I inquired about purchasing a vehicle, your establishment asked me for some personal information in order to due a credit check. Once the credit check was completed, I received a letter stating that I was denied. Therefore, I never made it down to your establishment. However, I was able to find an establishment much closer to me which was able to approve me for a car loan. Thank you for your time.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    3 people out of 5 found this review helpful. Did you?
    Dealer Response

    We are always doing our best to approve every client in our Dealership, we been in the business for more than 26 years and we do have a lot of banks to work with different kind of credits. Our clients are more than happy because we always get them approved sooner than later. I'm sorry if your experience wasn't the best.


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  • Very Bad Service

    The male representative hung up on me angrily while i was talking to him about the used car. So rude.

    Dealer Response

    I'm sorry for the misunderstanding it is not our practice to be rude or hang up on our valued customer, please be rest assured that we will follow...


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    The male representative hung up on me angrily while i was talking to him about the used car. So rude.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    I'm sorry for the misunderstanding it is not our practice to be rude or hang up on our valued customer, please be rest assured that we will follow up with this employee and make sure that this does not happen in the future.In the future if you should have any issues please contact management.


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