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Reviews

Average Ratings

1.0
33 lifetime reviews.
  • Very satisfied. Highly recommendable.

    I've always purchased cars from big dealers since I've never had a problem with them. This time around I decided to go to a smaller dealer with th...

    Dealer Response

    We appreciate your feedback! Thank you for your business!


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    I've always purchased cars from big dealers since I've never had a problem with them. This time around I decided to go to a smaller dealer with the thought that I will save money which goes great for me since I'm on a budget and my family has grown to 4. I decided to stop by the Car Shack and bought a Honda Civic which Im very happy about, saves me gas, and it barely loses value. Alfredo guided me well through the entire process of buying the car and was able to find me an approval rate of 3.9% which is lower than my previous 7.54%. Overall I am very satisfied, I would recommend to others.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    4 people out of 7 found this review helpful. Did you?
    Dealer Response

    We appreciate your feedback! Thank you for your business!


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  • vey bad!! sucks!

    bad experience wiht this dealer !!!! dont lose you money and time.. look elsewhere


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    bad experience wiht this dealer !!!! dont lose you money and time.. look elsewhere

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Waste of time and gas

    We drove from Homestead to Hialeah to look at one car in specific. We had called Alfredo the sales manager for these specific car 4 days in advanc...

    Dealer Response

    We are really sorry you feel this way about your recent visit to our dealership. We're all humans far from perfection,we were trying to help you o...


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    We drove from Homestead to Hialeah to look at one car in specific. We had called Alfredo the sales manager for these specific car 4 days in advanced. We specifically told him we were looking only for that car. When the day of the visit came, we double check and called twice in the day to make sure the car was still available. After a long day of work, and an hour a half of traffic we arrive to the dealership at 5pm, only for Alfredo to tel is the car was sold the day before. We were with our baby that's one year old. After telling us that, he showers no concern or compassion for making us go through so much trouble. He had no consideration. I understand now why there is so many bad reviews for these dealership. Oh by the way the car is still posting available in cars.com, very disorganized dealership. Will definitely not recommend these dealership to no one.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 2 found this review helpful. Did you?
    Dealer Response

    We are really sorry you feel this way about your recent visit to our dealership. We're all humans far from perfection,we were trying to help you out on getting the car you guys wanted to buy but unfortunately we had sold that specific car same day one hour before. We do have a great customer service and since I'm the owner I can guaranty that we can get another car,same model, color and price in only 3 days and we will even delivery to your house. Please feel free to contact me if I can be of any assistance. Thanks again for visiting.


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  • Poor Customer Service for Cash Buyers

    Sent e-mail 02/28/17 to request best price. The dealership rep called back to tell me that it's tax season so lots of buyers are coming into finan...

    Dealer Response

    We understand your disappointment. We strive to deliver the best Customer Service. There is no question that we did not meet the very high standar...


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    Sent e-mail 02/28/17 to request best price. The dealership rep called back to tell me that it's tax season so lots of buyers are coming into finance vehicles and since the dealership makes more money "on the back end" (his broken english words not mine) with those that finance he would not offer any lower of a price to me the cash buyer because the dealership will not make as much money.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We understand your disappointment. We strive to deliver the best Customer Service. There is no question that we did not meet the very high standards our customers have come to expect. If you remember the name of the sales rep that you spoke to please let us know. We will do everything we can to improve our customers experience. Thanks for choosing The Car Shack and once again we apologize for the inconvenience.


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  • look elsewhere

    no response, no answers. Seems to be the standard in Miami dealers

    Dealer Response

    We understand your disappointment and the inconvenience this must have caused you. We strive to deliver the best Customer Service. There is no que...


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    no response, no answers. Seems to be the standard in Miami dealers

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We understand your disappointment and the inconvenience this must have caused you. We strive to deliver the best Customer Service. There is no question that we did not meet the very high standards our customers have come to expect and should continue to demand. We have been packed with many customers due to the Holidays and had our whole sales staff attending customers while our Office staff have been attending to the phone lines. We Would still like to make business with you and answer any questions you may have regarding our vehicles.


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  • used car inquiry

    After I inquired about purchasing a vehicle, your establishment asked me for some personal information in order to due a credit check. Once the cr...

    Dealer Response

    We are always doing our best to approve every client in our Dealership, we been in the business for more than 26 years and we do have a lot of ban...


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    After I inquired about purchasing a vehicle, your establishment asked me for some personal information in order to due a credit check. Once the credit check was completed, I received a letter stating that I was denied. Therefore, I never made it down to your establishment. However, I was able to find an establishment much closer to me which was able to approve me for a car loan. Thank you for your time.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    3 people out of 5 found this review helpful. Did you?
    Dealer Response

    We are always doing our best to approve every client in our Dealership, we been in the business for more than 26 years and we do have a lot of banks to work with different kind of credits. Our clients are more than happy because we always get them approved sooner than later. I'm sorry if your experience wasn't the best.


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  • Very Bad Service

    The male representative hung up on me angrily while i was talking to him about the used car. So rude.

    Dealer Response

    I'm sorry for the misunderstanding it is not our practice to be rude or hang up on our valued customer, please be rest assured that we will follow...


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    The male representative hung up on me angrily while i was talking to him about the used car. So rude.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    I'm sorry for the misunderstanding it is not our practice to be rude or hang up on our valued customer, please be rest assured that we will follow up with this employee and make sure that this does not happen in the future.In the future if you should have any issues please contact management.


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  • The worse experience

    I went to buy a used car. I told the sales person Carmen that i needed a reliable car. But this people have no compassion and will sell you anythi...

    Dealer Response

    Our dealership has been situated at the same location for more than 25 years and our main concept is to provide the best customer service and qual...


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    I went to buy a used car. I told the sales person Carmen that i needed a reliable car. But this people have no compassion and will sell you anything to make money. After i left the dealer the car smelled because oil was burning. There was no oil in the car. I took the car to my mechanic and said that oil was liking from the engine in two places. I went to Car Shack they had me waiting for hours and told me it was fixed. After few days the car started to smell again. The car shack mechanics had applied silicone instead of fixing the car. I have no car and need to get it fix.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Our dealership has been situated at the same location for more than 25 years and our main concept is to provide the best customer service and quality to every client,for that reason we will be more than happy to help resolve this issue. Could you be kind enough to provide us with your name,phone number,make and model of vehicle that was purchased, in order to be contacted by our manager to get the best solution immediatly. Hope to hear from you soon thank you and we are very sorry for any misunderstanding. The Car Shack Customer Care Department..


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  • Car Shack Excellent Dealership

    We my wife and I recently purchased a 2011 Toyota rav 4, and that day we met sales representative Alejandra who was very pleasant and gave her dev...


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    We my wife and I recently purchased a 2011 Toyota rav 4, and that day we met sales representative Alejandra who was very pleasant and gave her devoted time to us to choose out of 2 Toyota rav 4 and see which one was perfect for us, she had lots of patients and did not pressure us, she gave us plenty of time for us to decide. After that we met the manager Mr. Orlando who had a friendly attitude and helped us qualify with the bank, even do my credit was not good he was able to get us approve and we can established better credit rate. We were treated like family and will never forget. I had a bad experience with Headquater Toyotaat Hialeah and there service is unproffessinal and would over rate that Car Shack is small dealer but has better class, and better proffetionalisim and they know how to pleased their costumer, even after you purchase a vehicle from Car Shack and its out of the lot they go out of their way to resolve any issue your vehicle may have. For example after a week the sensor of the tire was bad and the radio system was defected not working properly, well they resolve the issue and did not cost me anything, like I say they value their costumers as family. I strongly recomend Car Shack for the best deals and excellent costumer service. See Alejandra sales representative because the car that you dream owning it she will make it happen. Thank you Car Shack for everything. The Rummel Family.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Excellent service, satisfy

    Recently we, my wife and I purchased the car of our dream, a toyota rav4, with my credit not been the best iwe were able to buy the vehicle and at...


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    Recently we, my wife and I purchased the car of our dream, a toyota rav4, with my credit not been the best iwe were able to buy the vehicle and at the same time we are establishing good credit. Alejandra sales representative was very understanding and did not pressure us at all, like other dealers do to get you to buy. The manager i believe he name is Orlando also was very pleasant and his attitute was friendly and understanding and got us the best deal so we can go home with a new car, he made us laugh and we felt very comfortable, there was no pressure at all. Anyway Alejandra was very patient with us so we can make our decition. After we purchased the vehicle there were 2 minor issues, the tire needed a sensor and the radio system was not working properly, Alejandra helped us out with taken care of this issues, O felt very satisfy because after the fact that when you pirchase a vehicle and its out of the lot, the dealer does not want to be responsible, they care about the sale and not the costumer. I can say that CAR SHACK is the top of line dealer when it comes with satisfying the costumer, and they make you feel like part of the family. Everybody was excellent with us and even now if I have an issue with our 2011 toyota rav 4, they are there to help us out. I strongly recomend Car Shack and see Alejandra sales representative and I can assure you that you will be a satify costumer like us.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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