Schlossmann's Dodge City Chrysler Jeep RAM in Brookfield

Reviews

3.7 out of 5 3.7
15 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    July 10, 2017

    Took way too long to complete a scheduled warranty fix. Everyday called for updates (yes I called them, they did not call me for an update) and was told,... "havent worked on it yet". Had my vehicle for 2 weeks and counting. Buy a new vehicle from them, dont expect great service for warranty repairs. Happened multiple times now. (I bought 2 vehicles from them in less than 2 years - really, I must be the stupid one for doing that.) Also when scheduling this appointment, I had to wait 9 days to bring it in, that's fine, except if I'm waiting that long I'd hope it was because they actually wanted to make time to fix my problem, which doesnt seem like the case. Fingers crossed I get my jeep back this week.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    May 11, 2017

    Great buying experience. I love the passion that the whole crew has for Mopar. Ted Kraus was my salesperson and i recommend him highly. They listened... to what I wanted and in the end I got a great deal on exactly that.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    March 26, 2017

    Agent not only took the time to explain to me about buying a car, but also to explain how to up my credit rating!! I have never had someone sit down and... be so nice and frank when purchasing a car. What I want is a little over my price range right now. BUT I'M DEFINATELY GOING BACK HERE TO BUY!! NO FUSS, NO HASSLING ME, JUST PLAIN COMMON SENSE!!!!

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    April 25, 2016

    I've bought my last 6 dodge vehicles from Schlossmann Dodge City! The are a great dealership and have a fantastic sales and service staff! Lori is an incredible... sales person. Very personable and eager to get the customer exactly what they are looking for.

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    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    July 8, 2015

    Went in looking to get a new Dodge Durango for a 7 passenger vehicle but ended up with a Dodge Journey because of the very helpful staff letting me know... about other options. My salesman ( James Lexa ) even after all the paper work was finished took the time to go over all the extras on the vehicle with me making sure I understood all the features.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 4.0 out of 5
    June 20, 2015

    Service was good and prompt. What else can you say?

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    June 16, 2015

    From beginning to end our salesman Ron Rivera and the staff at Schlossman's was very helpful. I found when working with Schlossman's they were genuinely... interested in any and all questions we had. I researched and drove several 2014 Chrysler Vans and Schlossman's was willing to offer me a fair price on my trade and make the one year used vehicle look and feel as good as new. The staff at Schlossman's works as a united team with the emphasis on customer satisfaction.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    January 15, 2014

    since when does an oil change cost $75..and thats with a $5 off coupon. and an hour and a half for 'express oil change'. I'd hate to see how long a 'non... express oil change' would take. Terrible! Way to take advantage of good people! Bought numerous vehicles from here and had cars serviced there but lately its becoming a nightmare. Today was the last!

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We're sorry to hear about your experience with our Service department. This is not how we want our customers to feel when leaving our dealership for a...nything, parts, service or sales. If you would like, for today, please contact our Sales Manager, Phil Kamoske at 262-790-9000 to discuss this issue or tomorrow, our General Manager, Mark Franceschi will be available to talk with you to ensure this issue is corrected. Thank You.

  • 5.0 out of 5
    November 8, 2013

    We bought a used Lexus RX 350 from this dealer and the entire experience was terrific. Our salesman, Dan, was extremely cordial and helpful. We were never... rushed or pushed in any way. They made us a very fair offer and trade allowance, based on other vehicles we looked at, and the entire process of looking at the car, making an offer,and then driving away in our "New" used car only took several hours. We will definitely consider them fro our next car purchase.

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    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 4.0 out of 5
    August 2, 2013

    I loved it. We went on-line first Cars.com because I had a specific car in mind. We found the needs of my desires at this dealership. They were courteous... and I LOVE MY JOURNEY in RED!!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
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