Hoffman Audi of New London

Reviews

Average Ratings

4.6
52 lifetime reviews.
  • "Top Shelf" Organization

    I recently purchased a new automobile from Hoffman Audi of New London, selecting them over dealerships in my home state of Rhode Island due to the...

    Dealer Response

    Hello Paul, Thank you for choosing Hoffman Audi of New London and congratulations on the purchase of your new vehicle! We are happy to read that P...


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    I recently purchased a new automobile from Hoffman Audi of New London, selecting them over dealerships in my home state of Rhode Island due to their many favorable internet reviews. When I first entered the dealership, I was greeted by a professional and energetic salesman by the name of Peter DeVylder. Dealing with people in business and career environments for decades, I accurately formulated my first impression of Peter as a very loyal and dedicated employee who has a sincere interest in thoroughly satisfying his customers and building his company’s reputation. It was very easy to work with Peter during my visits to the dealership; he is extremely efficient and thorough in his business administration; and his impressive knowledge of intricate automobile systems and computer interfaces sets a high standard for all to emulate. I was pleasantly surprised that the dealership even let me take a vehicle of interest for a test drive over an entire weekend; this allowed me ample time to get comfortable with it, and as a result my confidence in the vehicle and the dealership continued to grow. I received a fair price for the vehicle; and I am grateful that it was easy to come to an agreement and process all the related paperwork. When we closed the deal, I was impressed that Peter requested to have the car at the dealership for several days before I picked it up, for final prepping and detailing to ensure it met Hoffman’s product quality standards; the car was immaculate when I drove it off the lot. Peter even got in the car with me on the final day and tirelessly ensured that I was aware of all its many operational features, and called me several days later to see how I was doing. Hoffman Audi is fortunate to have a young employee like Peter with his loyalty and work ethic; I believe he is a rising star in the organization. I thank Peter and Hoffman Audi for all you did to keep me motoring. CDR Paul Harris, USN Retired.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hello Paul, Thank you for choosing Hoffman Audi of New London and congratulations on the purchase of your new vehicle! We are happy to read that Peter was efficient, knowledgeable, and ensured that you were completely happy with your purchase! We are dedicated to ensuring an exceptional experience at every visit. See you again when you are in for service! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.


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  • 2017 Audi A4 Premium Plus Quattro 2.0T

    Started looking for an Audi A4 back in Oct.'16. Exterior-Black, Interior-Black, High gloss Walnut Wood Trim, with Tech Pkg. No dice. Hoffman New ...


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    Started looking for an Audi A4 back in Oct.'16. Exterior-Black, Interior-Black, High gloss Walnut Wood Trim, with Tech Pkg. No dice. Hoffman New London or East Hartford had plenty of A4's but not one new car met my description. Although I specifically was looking for the Premium Plus, I also kept track of their Prestige inventory online and never saw the car in that level either. Now that the 2018 models are due out soon, I believe that dealers all over New England will all of a sudden find the car that I want and start calling me. No one has yet to explain to me WHY this particular car is so difficult to order and have in their inventory.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • Great

    Very professional and friendly. Clint Riley has been extremely helpful. Thank you!!

    Dealer Response

    Hello Glen, Thank you for choosing Hoffman Audi of New London and congratulations on the purchase of your new vehicle! We are happy tom read that ...


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    Very professional and friendly. Clint Riley has been extremely helpful. Thank you!!

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello Glen, Thank you for choosing Hoffman Audi of New London and congratulations on the purchase of your new vehicle! We are happy tom read that Clint was extremely helpful, professional, and friendly. We appreciate you as our customer and are dedicated to ensuring an exceptional experience at every visit. See you again when you are in for service! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.


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  • early lease turn in

    Came in to see if I could turn in a car early and not only did raquel and joe make it happen but I got a great deal also,,,bought my a5 from here ...

    Dealer Response

    Hello Willie, Thank you for choosing Hoffman Audi of New London and sharing your feedback on Raquel and Joe! Our team is committed to providing th...


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    Came in to see if I could turn in a car early and not only did raquel and joe make it happen but I got a great deal also,,,bought my a5 from here and had previous audi cars I brought here for service I'll keep coming back to Hoffman audi

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hello Willie, Thank you for choosing Hoffman Audi of New London and sharing your feedback on Raquel and Joe! Our team is committed to providing the highest level of customer care at every experience. We appreciate your loyalty and look forward to seeing you again. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.


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  • COURTEOUS, FRIENDLY, SMART SALES PEOPLE AT HOFFMAN

    One of the best experiences Sandy and I have had when buying/ leasing a new car. Raquel really knows her stuff... C. & S. Smith

    Dealer Response

    Hello C. Smith, Thank you for choosing Hoffman Audi of New London. We are so pleased to read that your experience with Raquel was one of the best ...


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    One of the best experiences Sandy and I have had when buying/ leasing a new car. Raquel really knows her stuff... C. & S. Smith

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hello C. Smith, Thank you for choosing Hoffman Audi of New London. We are so pleased to read that your experience with Raquel was one of the best experiences you have had buying/leasing a vehicle. Raquel is dedicated to sharing her knowledge and passion for Audi. We look forward to seeing you at your first scheduled maintenance. Sincerely, Sara Scribner Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.


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  • Outstanding experience!

    I couldn't be more excited about my new Audi! From the minute we walked into the dealership, Chris, Bob, Robert and everyone we met provided us wi...

    Dealer Response

    Thank you for choosing Hoffman Audi of New London to purchase your new Audi! Chris, Bob and Robert are a great team that are always happy to share...


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    I couldn't be more excited about my new Audi! From the minute we walked into the dealership, Chris, Bob, Robert and everyone we met provided us with the best car buying experience ever! They were patient, professional, knowledgeable, respectful, helpful and a lot of fun! Chris' follow-up with me was far beyond what I expected as he spent almost two hours setting up my Audi profile and reviewing all of the feature of my new car. The next day he called just to check in and see if I had any questions. I feel like I made new friends and will definitely recommend them to my friends and family.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you for choosing Hoffman Audi of New London to purchase your new Audi! Chris, Bob and Robert are a great team that are always happy to share their knowledge and passion for Audi. Welcome to the Hoffman family and we look forward to seeing you again. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.


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  • Service to my vehicle

    My car was towed to Hoffman Audi. An ignition coil had to be replaced. The level of quality and service could not be better, in particular, the se...

    Dealer Response

    Hi Karen, Thank you for choosing Hoffman Audi of New London. We know that getting your vehicle towed is not ideal and we are pleased to read that ...


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    My car was towed to Hoffman Audi. An ignition coil had to be replaced. The level of quality and service could not be better, in particular, the service I received fro Hoffman's Dominic Parker. I highly recommend Hoffman Audi. I was in and out of there very quickly. They even washed my car. All was under warranty. Karen Buck, Brooklyn, NY

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hi Karen, Thank you for choosing Hoffman Audi of New London. We know that getting your vehicle towed is not ideal and we are pleased to read that our service advisor Dominic made your experience seamless. We appreciate you and are here for you when ever you need us. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.


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  • Best car buying experince ever!

    What more can I say but my wife and I traveled over 4 hours from New Hampshire to experience the friendliest staff from management on down. This w...

    Dealer Response

    Hello T & G, Thank you for choosing Hoffman Audi of New London all the way from New Hampshire for your recent purchase. We appreciate you feedback...


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    What more can I say but my wife and I traveled over 4 hours from New Hampshire to experience the friendliest staff from management on down. This was by far worth the trip. I only wish we lived closer to have our new Audi A4 serviced here. What brought us to Hoffman's was the selection of A4's they had. I had talked to Joe the sales manger briefly before our long ride and was greeted by our sales person Peter who was very knowledgeable and polite. The price they offered to us was exactly at our price point to buy. Almost like they read our mind! Robert then handled our financing who was incredibly friendly and nice and away we drove with our beautiful Audi.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Hello T & G, Thank you for choosing Hoffman Audi of New London all the way from New Hampshire for your recent purchase. We appreciate you feedback on our Audi Team. We value what our customers have to say and are dedicated to ensuring you have an exceptional purchasing experience. We trust you are loving your new A4 and are here for you when ever you need us. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.


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  • Great dealership that stands by their cars.

    I purchased a used Audi A6 from Hoffman Audi of New London a year and a half ago. The process could not have been easier or more fair. The price w...

    Dealer Response

    Hi Customer forever, Thank you for choosing Hoffman Audi of New London. We are pleased our Hoffman team was able to address your vehicles concerns...


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    I purchased a used Audi A6 from Hoffman Audi of New London a year and a half ago. The process could not have been easier or more fair. The price was great and the car was mint. I had also purchased an extended warranty. When I ran into a repair problem recently, there was a grey spot and the warranty did not cover the repair. Upon hearing of this, Mr. Hoffman stepped up and paid for the repairs. I have never had such an amazing experience with a car dealership. This is the second time such a thing happened and the second time that Hoffman stood by their car. I have purchased many cars from many dealers and have never enjoyed the experience, UNTIL NOW.I would recommend Hoffman to my best friend or family member, I am that impressed with them. Thanks to Mr Hoffman and all the guys at Hoffman Audi for rising above the rest and truly taking care of their customers.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hi Customer forever, Thank you for choosing Hoffman Audi of New London. We are pleased our Hoffman team was able to address your vehicles concerns and get you back on the road quickly. We appreciate you and look forward to seeing you again soon. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.


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  • Very Satisfied

    The entire team at Hoffman Audi of New London were very professional and a pleasure to do business with. Thank you Raquel, Bob, Robert and the ent...

    Dealer Response

    Hello Georgia, Thank you for choosing Hoffman Audi of New London! Our team is thrilled to have been able to help you find the perfect A4. Glad to ...


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    The entire team at Hoffman Audi of New London were very professional and a pleasure to do business with. Thank you Raquel, Bob, Robert and the entire team!! I love my new Audi A4.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello Georgia, Thank you for choosing Hoffman Audi of New London! Our team is thrilled to have been able to help you find the perfect A4. Glad to read you are loving it and we look forward to helping keep it running beautifully. Kind regards, Susan Lane, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.


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