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Knowledgeable and well informed associates make for an easier buying experience. Couldn't be happier with the whole process. they get my highest recommendation... for a stressless car buying experience
Today I brought my car to the dealer because my check engine light was on and we had a recall! We go to this dealership all the time and never have I ever... had a terrible experience until now!!! At first the lady who checked us in was so rude and reminded me that they take lunch from 12-1 so your car will be here a while, and I replied I know but it’s my only car I don’t have a choice. Than when it came to payment she told my husband and I that we would just need to pay the 99 dollar diagnostic, because this is the only dodge who doesn’t take Mopar coupons, than when we came to pay is was twice as much as she has originally discussed with us! When trying to explain to her that we were over our daily debt transactions she Jody basically called my husband a lier and said she would not give us our car, and mind you they only needed two dollar difference from What I paid with my card!!! Than she lied and said The car wash was broken and couldn’t wash our car and than I came out and the mechanic washed it!!! We get in our car and they didn’t even put a next visit sticker For our next oil change!!!! I will never be back!!!
I had the best buying experience at the Cole dealership. There was no hassle, they were helpful, friendly and professional! Thank you Tyler Wise, the most... pleasant Sales Representative ever! Go Cole Team!
LJK, Thank you for your recent review. We appreciate your business and hope that we exceeded your expectations here at Cole.
HORROR! For people hoping to get the credit history going ..RUN AWAY FROM THIS PLACE. They tell you your down is enough, mine was $4500, then right before... the deal is complete, they say the bank needs thousands more. Shadey ...
Went to Cole Dealership to learn and drive Jeep Wranglers. Salesman Joe W. was courteous and knowledgeable. I drove the 2 door and 4 door models and... he shared differences and features of both. I'll consider my options and if I choose to buy, I will include Cole as a dealer I'd like to deal with.
I have had my truck in to this service department several times, each time the repair has failed. The first time I brought it in for brake work. They botched... the whole job. I took it back and said the pedal was soft and the brakes were not working correctly; also the e-brake no longer worked. They couldn't fix it. I had to take it across town to a diesel mechanic to fix the problem. I had my radiator replaced there. They replaced it with a leaky radiator. After 5 months I had to have it replaced again. Here I am 1 year later and I have to again have the radiator replaced!! And I am not the only one with these issues. A friend of mine took his truck there for some axle work. Less than 3 months later while on a long distance trip, the very issue he brought it in for and they "repaired" failed. I will never take my truck here again.
My wife and I had just turned in our VW across town for the buyback program and we stopped here on a whim to check out Mazdas. Honestly we didn't expect... to like the cars as much as we did considering we had been expecting to probably buy a Volvo or Lincoln. It's a day that's been raining and we didn't particularly want to dirty up the cars on test drives but they said let's go. Took a look at 3 different models and ended up really liking two, we were pleasantly surprised by the quality and how well they drove. We had been working with Joel and told him we were going to go grab lunch to talk and that's we'd be back either way. While at lunch we decided let's just get one and checked the website for other colors. Got back to the dealership and told Joel what we were thinking. He went and pulled the car up and we decided to get it. The buying process was quick easy and painless. It was great to agree on a price almost immediately and get the paperwork going. We had a great experience and have recommended a friend in the same VW buyback situation to check them out.
Overall my experience was good,my sales rep was courteous ,friendly,funny and honest. They filled my tank before I left, detailed my new jeep and made... it overall an easy process.
We had an appt. at 9:45 and were told it would take 4 hours. Someone was there waiting for us as we drove up and directed us to the lounge and said Tony... would be there shortly. He soon arrived, and we got signed up. At precisely 1:45 Tony appeared at the lounge and said "it's all done." Everyone was friendly, helpful and efficient, and the facilities are wonderful. There are lots of magazines in the lounge as well as coffee. Tony noticed the fuel filter hadn't been changed in a long time, so we appreciated his telling us and also had that done.
These guys are the best in the business. I bought a few cars from them, one new and one used. I must say that a dealership is only as good as their service... department and Cole has a better service department than any other dealership in the country. I had a few warranty issues on my used vehicle and Matt in service has treated my vehicle like it was his own. I have had the best service and repair work done here. I feel like my used car is brand new the way it has been treated If you want a dealership that cares about your car after the sale, buy from Cole Chrysler. Thanks Matt!
Thank you so much for the kind words. If there is every anything we can do for you please let us know.