Cole Chrysler Dodge Jeep RAM Mazda

New 866-528-6637 Dealer Website
Used 866-479-5489 Email Dealer
Service 866-255-2971

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Reviews

Average Ratings

3.9
Average based on 10 reviews
  • Outstanding and Professional Team!

    I had the best buying experience at the Cole dealership. There was no hassle, they were helpful, friendly and professional! Thank you Tyler Wise, ...

    Dealer Response

    LJK, Thank you for your recent review. We appreciate your business and hope that we exceeded your expectations here at Cole.


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    I had the best buying experience at the Cole dealership. There was no hassle, they were helpful, friendly and professional! Thank you Tyler Wise, the most pleasant Sales Representative ever! Go Cole Team!

    Shopped for a new car
    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    LJK, Thank you for your recent review. We appreciate your business and hope that we exceeded your expectations here at Cole.


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  • It doesn't get better than Cole!

    These guys are the best in the business. I bought a few cars from them, one new and one used. I must say that a dealership is only as good as thei...

    Dealer Response

    Thank you so much for the kind words. If there is every anything we can do for you please let us know.


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    These guys are the best in the business. I bought a few cars from them, one new and one used. I must say that a dealership is only as good as their service department and Cole has a better service department than any other dealership in the country. I had a few warranty issues on my used vehicle and Matt in service has treated my vehicle like it was his own. I have had the best service and repair work done here. I feel like my used car is brand new the way it has been treated If you want a dealership that cares about your car after the sale, buy from Cole Chrysler. Thanks Matt!

    Shopped for a new car
    Shopped for a used car
    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Thank you so much for the kind words. If there is every anything we can do for you please let us know.


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  • Worse costumer service

    I contacted sales manager many times wouldn't answer the phone or emails. Submitted an online application and I had to call many times to see if I...

    Dealer Response

    I apologize for your experience. We have looked for you messages and email and so sorry to say we can not find a application with the name Tony on...


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    I contacted sales manager many times wouldn't answer the phone or emails. Submitted an online application and I had to call many times to see if I was approved. They clearly didn't want to make a sale.

    Shopped for a used car
    Does not recommend this dealer
    Did not make a purchase
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    Dealer Response

    I apologize for your experience. We have looked for you messages and email and so sorry to say we can not find a application with the name Tony on it. I assure you we would like to help you any way we can if we had your information. Can you please contact our store and ask for Yvette Thomas. We hope to hear from you soon.


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  • Wonderful Experience!

    I love the low-key atmosphere, you aren't swarmed by salespeople. Everyone was friendly, courteous and professional. Joe Wilmore was the salesman ...

    Dealer Response

    We are so happy to hear that you had a great experience while working with our sales team and hope you are enjoying your new vehicle. Thank you fo...


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    I love the low-key atmosphere, you aren't swarmed by salespeople. Everyone was friendly, courteous and professional. Joe Wilmore was the salesman who helped me. He was great, never pushy or aggressive. This was the best car buying experience I've ever had. I was treated with respect and dignity. They always listened to what I wanted, and were helpful. I would recommend my family and friends make their next car purchase here!

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    We are so happy to hear that you had a great experience while working with our sales team and hope you are enjoying your new vehicle. Thank you for your feedback.


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  • drove 250 mi to find they sold my car

    I made arrangements to purchase a 2004 Jaguar with a salesman whom told me it was reserved for my arrival which would be later that day since I li...

    Dealer Response

    I apologize for your recent experience with our Sales Department. It seems like there was a big miscommunication within our Sales Department that ...


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    I made arrangements to purchase a 2004 Jaguar with a salesman whom told me it was reserved for my arrival which would be later that day since I lived close to 250 miles away. upon the trip because of traffic delay when i tried to contact dealer he did not answer either numbers i was given eventually i got a hold of someone from the actual dealership who informed me the seller took the afternoon off but to try to make it in by 6:30 or if we could not make it by then to come in the morning long story short by 5:30 they already were in the process of selling the said car and the only reason i found out was because a new dealer who called me wanting to be the one to sell me whatever car i was coming to buy mentioned halfway through the call that he was selling a jag to a man and his wife. when he realized it was my jag he was selling he said he would have management call me right back to clear things up. i sat at a rest stop for 30 minutes waiting until i called him back he answered then said he would put me on hold for 1 minute but actually transferred me to a coworker who told me he was busy selling the jag to a couple and couldnt talk at the moment.!!!!!!!! My husband and I payed $100 and a full tank to a friend to borrow their car to drive halfway across the state to get SCREWED!!!

    Shopped for a used car
    Does not recommend this dealer
    Did not make a purchase
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    Dealer Response

    I apologize for your recent experience with our Sales Department. It seems like there was a big miscommunication within our Sales Department that day. Our Sales Department had a reserved appointment time with you earlier in the day as you previously discussed. After your reserved appointment time had passed, the vehicle was being showed to another customer later that afternoon. This was before you called to let us know you were running late. I assure you that we do appreciate your time and business and I am sorry for your negative experience.


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  • service dept.great, sales dept.not so much

    We were here on our vacation and had an issue with our truck... took it in on Mon. And had it back on Tues. The mechanic AJ was excellent very pro...

    Dealer Response

    Hello Angela, We appreciate the positive comments about the service department. In talking with the Salesperson that you spoke highly of in your...


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    We were here on our vacation and had an issue with our truck... took it in on Mon. And had it back on Tues. The mechanic AJ was excellent very professional, as was everyone else in the service department right down to the cashier. So you think only three stars... why... well sales department needs a lot of work...specifically with the used car manager.... we were very interested in purchasing a 2014 Dodge RAM 2500 4x4 we made a respectable verbal offer to our sales person and before he could even respond the manager is out of his office screaming about not even entertaining our offer: which was only 800 less than the asking price and with tax would have been 3500 under asking price. In my opinion a respectable offer. There was no suggestion of a counter offer or anything, he walked away. And not to mention he left customers in his office to come out and run his mouth in the lobby area. I felt very bad for the salesman who just sat there putting up with guy busting up his opportunity to close a sale. Lets also keep in mind that this was a cash in hand offer after I just spent $1500.00 in the service department, the truck being repaired was originally purchased and serviced at this dealership including a rebuild on the tyranny all the way down to purchasing batteries from these people, and we have owed 5 previous Dodge/Chrysler cars/trucks. So sales is a zero star rating in my opinion and service is a 5 star.

    Shopped for a new car
    Shopped for a used car
    Came in for service or repair
    Does not recommend this dealer
    Did not make a purchase
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    Dealer Response

    Hello Angela, We appreciate the positive comments about the service department. In talking with the Salesperson that you spoke highly of in your review, he was in complete agreement with the Used Car Manager on your offer. We were not able to accept your offer due to the fact that you didn't want to pay California tax and license. We would certainly be able to sell you the vehicle at $38000 plus California tax and license. Thank you.


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  • Great maintenance dept.

    Have serviced my 2003 Diesel truck since new and it runs great.

    Dealer Response

    Slodave, Thank you for your review. We truly value your business and hope to see you again for future service!


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    Have serviced my 2003 Diesel truck since new and it runs great.

    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Slodave, Thank you for your review. We truly value your business and hope to see you again for future service!


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  • Went In For Oil Change

    Their vehicle inspection and diagnostics of my rough idle led to the suggestion for some major service. There was no pressure, just the news, sinc...

    Dealer Response

    Hello Hutch, Thank you for your recent review. We are glad to know that you received exceptional service here at Cole. Thank you for your busines...


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    Their vehicle inspection and diagnostics of my rough idle led to the suggestion for some major service. There was no pressure, just the news, since the cost of the repairs was rather high (but appropriate). Since I like my car, which I bought from them, I decided to take the car back and get the suggested repairs done.

    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Hello Hutch, Thank you for your recent review. We are glad to know that you received exceptional service here at Cole. Thank you for your business and we hope that you will visit us again for future service.


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  • Great service

    Stuart was an awesome salesman. If it weren't for him I wouldn't be driving my new Jeep today. We'd been shopping for suv's and after looking at s...

    Dealer Response

    JenRamey, Thank you for your recent review. We truly value your business and hope to see you again.


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    Stuart was an awesome salesman. If it weren't for him I wouldn't be driving my new Jeep today. We'd been shopping for suv's and after looking at several dealer lots and talking with a few salesman we decided the Jeep would be the best fit for us. Stuart is very knowledgeable and made the whole experience easy and pleasant. I told him the things I was looking for and he made it happen. I cant say enough about the customer service from Cole Chrysler Dodge Jeep Auto store. Overall great experience.

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    JenRamey, Thank you for your recent review. We truly value your business and hope to see you again.


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  • happily surprised...

    I expected the purchase of a NEW truck to be painful but was happily surprised to meet a salesman that was patient with the million questions I ha...

    Dealer Response

    Terry, Thank you for your recent review. We appreciate your business and hope that you love your new truck!


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    I expected the purchase of a NEW truck to be painful but was happily surprised to meet a salesman that was patient with the million questions I had, reassuring when I was uncertain, and didn't pressure me when I needed plenty of time to make this huge decision. Thank You. It's important to show your interest in the customer, even if SHE is an older woman.

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Terry, Thank you for your recent review. We appreciate your business and hope that you love your new truck!


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