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The people who helped me buy my truck was not pushy at all. They were kind and respectful. They stayed late to help us. When I realized a few things with... the vehicle a couple later, they made me an appointment and fixed it all at no cost! I had a great experience with these folks and I'll be back again I'm sure
Went to get a 2nd key FOB programmed. It went quicker than expected, the service was less than another dealer I contacted, and Lithia extracted a missing... Radio Code for no extra charge. Great customer service experience... look forward to being a repeat customer.
Everyone was very helpful. Second car I bought here would recommend dealer to anyone.
The service writer was excellent I wish I would remember his name.
Kathryn Roe was great. From the minute I walked in the door she was helpful and gave me the time I needed to make decisions. She was very knowledgeable... on the vehicle. If there was a rare question she did not know the answer, she said so and went to find the answer. She helped me through the buying process and stepped in to help when the processing person was swamped. I will gladly recommend Kathryn to others.
Very pleased with how quick I was able to drop off my car in the morning for an oil change and be taken to work by Adrian, their shuttle personnel . He... was very polite and on time picking me up. Zack was quick to get me checked out since I returned to pick up my car on my lunch break!! Was in and out in less than 10 minutes. Good service with all smiles! Will be returning. Thank you all!
Our salesman Steaven Spang and Manager ( not sure of name) Overall Great buying experience. We recommend Steaven and Lithia VW to family and friends.
I bought a certified VW at another dealership with a few issues and took it here for warranty service. They wouldn't fix both issues but they fixed one... and 'band aided' the other and waived the deductible so that was fantastic.
Everyone was refreshingly kind and looking out for me. Casey, was quite helpful, and helped renew my faith in the organization. I feel safe with them.
Danielle in the service department impressed us with her warm, friendly service and helpful information. Based of what we shared, she recommended the free... code check and hadus in and out quickly and with a 10 year old Jetta in good health. She ensured peace of mind and is exactly why we go to Lithia VW for all of our VW service and check up needs. The facility is clean, comfy, and welcoming. Attentive and not pushy. Bright. Complimentary brew to order coffee, and plenty of magazines to read.