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Used 888-904-6993 Email Dealer
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Reviews

Average Ratings

4.3
14 lifetime reviews.
  • Great Used car experience

    Purchased a used Certified VW from Maple Hill and had a great experience from the large inventory to the handling of the financing. Victor was a ...


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    Purchased a used Certified VW from Maple Hill and had a great experience from the large inventory to the handling of the financing. Victor was a big help thru the whole process.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Customer service was amazing! The Service team, e

    Customer service was amazing! The Service team, even though they were very busy took their time and answered all of my questions! Great group!


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    Customer service was amazing! The Service team, even though they were very busy took their time and answered all of my questions! Great group!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great service

    We love the service we get at Maple Hill Subaru. We will keep coming back


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    We love the service we get at Maple Hill Subaru. We will keep coming back

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Great experience looking for new ride!

    Went to start scouting vehicles before our lease ends, and had a wonderful experience. Staff was friendly, knowledgable, and unobtrusive. They ans...


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    Went to start scouting vehicles before our lease ends, and had a wonderful experience. Staff was friendly, knowledgable, and unobtrusive. They answered all of our questions in detail, and even offered a few suggestions we hadn't thought of. We'll absolutely be returning when it's time to get the new wheels. Thanks again!

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • New Car Purchase

    Very friendly and helpful throughout the process, test drove multiple vehicles, compared and discussed merits, quite pleased overall.


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    Very friendly and helpful throughout the process, test drove multiple vehicles, compared and discussed merits, quite pleased overall.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Happy with our purchase

    Overall a good experience. I contacted this dealership even though they are 150 miles away because the had the model we had been searching for. Ed...


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    Overall a good experience. I contacted this dealership even though they are 150 miles away because the had the model we had been searching for. Ed Fitts was helpful and not pushy, which made for a pleasant transaction.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Frustrated and insulted

    Perhaps because we have always had a favorable impression of Maple Hill Auto Group -- due to friends' experiences there and its attractive facilit...


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    Perhaps because we have always had a favorable impression of Maple Hill Auto Group -- due to friends' experiences there and its attractive facilities -- we were profoundly disappointed when we visited recently to test drive used Subarus. As we wandered around the lot looking in car windows, a salesman approached with a non-verbal attitude that we needed to make it quick because he was very busy. In the interest of conveying the most information to him in the briefest possible time, I made the mistake of telling him that, although we had not yet decided which model of Subaru we preferred, we were interested in purchasing a used car for $20K or less. As soon as he could extract himself from us, he disappeared back in the building -- explaining that he was trying to finish up another task -- leaving us alone to try to remember which cars he had "helpfully" unlocked so that we could sit inside. This was an unpleasant task on a hot July afternoon on the pavement, with cars so tightly packed on the lot that we could barely open driver's side doors. Eventually, having decided we would like to test drive a Forester and an Outback, we went inside the building, where at least we got to cool off in the air conditioning while standing in a hallway being ignored as we waited on our VIP salesman. When he could get around to helping us, he put us in a Forester and was about to send us off when we were interrupted with the information that, sorry, the car we were about to test drive had just been sold. We had to get out of the vehicle, which was embarrassing. He decided to put us in an Outback instead, but repeatedly made it clear to us that "because we could spend only $20K," we would have to settle on an older model Outback because we could not afford the newer body style. We drove an Outback, then drove a Forester, each time having to go inside the building and interrupt the salesman in his cubicle while he apparently dealt with people who would be providing him with a bigger commission. He took our information, but we never heard from him again, and within a few days were the proud owners of a used 2010 Volvo XC90 that we purchased from another dealership only a few miles away.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?

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  • Prompt and helpful

    The dealership was prompt about my used car inquiry and texted me when I said that was my communication prefference. I went with a different vehic...


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    The dealership was prompt about my used car inquiry and texted me when I said that was my communication prefference. I went with a different vehicle at a different dealership because it was too good of a deal to pass up. However I would still recommend shopping at Maple Hill Auto Group.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Not like our neighborhood dealer

    we bought our first Volvo XC 60 after driving Hondas for 40 yrs! I love the car but miss our Honda service guys. And I wish I had been given more ...


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    we bought our first Volvo XC 60 after driving Hondas for 40 yrs! I love the car but miss our Honda service guys. And I wish I had been given more time to learn about the XC 60 when we went to pick it up...Maybe it's a symptom of the next generation but they seem to go through a conversation in such speed and meager effort to really "connect". I should've been the one testing the controls, not the salesman....It's always better to do the practice run instead of watching it being done. Otherwise, I love the car....Now we just have to take the time to bond.

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Customer Service

    We were attempting to locate a vehicle with specific colors and features and Maple Hill was very helpful and accommodating, even though the vehicl...


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    We were attempting to locate a vehicle with specific colors and features and Maple Hill was very helpful and accommodating, even though the vehicle we ended up getting was not available in their inventory.

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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