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Scheduled service for recall. Dealer did not have part needed to perform repair, necessitating return visit.
Christopher, thank you for taking the time to leave us feedback about your experience with us. If you are willing to give us another chance, please co...ntact us at (855) 627-5215 so we can understand your situation better in order to try and turn your experience around. Thank you, Hatfield Volkswagen
Low energy slow check in change in management? No one seemed happy to be there ! Took to long for oil change with an appointment !
Matthew Bezilla, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. If you ...are willing to give us another chance, please contact us at (855) 627-5215 so we can understand your situation better in order to try and turn your experience around. Thank you, Hatfield Volkswagen
Emailed Hatfield early last week to set up a test drive. Said I was interested in driving a 2016 Jetta S manual and a 2015 Jetta SE manual if possible.... Anthony Filio promptly replied to my email and we set up a time for Saturday. To my pleasant surprise, when I arrived Anthony had the cars I was looking for ready to go (except the SE was automatic because that was all that was available used) which tells me he actually fully read my email, much appreciated. I was so keen on the 2016 S after I drove it that they let me take it for a few hours so I could see how it drove on my normal routes. In order to keep what I feel was the insanely cheap price (thank you dieselgate) I would have to finance the vehicle even though I had planned on a full payment transaction. Anthony explained the particulars and I felt totally comfortable with the agreement. At point did I hear anything from Anthony that was less than honest. He didn't try and sell me a dream via a car either. Just a hardworking guy like myself. It's not hard to recommend great cars like VWs. I would have a little trouble recommending a dealership because like anything it can be hit or miss. No trouble whatsoever recommending Anthony though. If you need a new or used car: go with VW then call Anthony.
Service team (Joe?) was super helpful and friendly!
Angela Beiriger, we are glad we could help! We look forward to your next visit! Take care!
Go to buy used car from the internet and had a price then decided to up the price next day saying it was worth it. I called to see if I can still buy and... it didn't pass inspection. SCAM. Now it says sold. Never shop there
Disappointed, that's not ok! Please allow us to try to make it right. Please call Larry Scott at (855) 627-5215 so we can rectify this situation.
Stopped in to test drive a car was pre-approved thru MY bank and was turned down due to the fact that they only finance in house only drive over 2 hrs
Sorry to hear that Phillip! How can we make this right? Please call Larry Scott at (855) 627-5215 so we can talk about how to rectify this.
Had a great experience . Glenn and Ben took care of me and worked with me to get me a great lease
Thank you, Ann! Our goal is to create a memorable experience for all of our guests! We'll pass along this feedback to our team!
I bought a used 2016 VW CC off of Nikita Larchenko and Manager Jimmy Holland and was more than satisfied with the process.
We appreciate your feedback, Michael! We're proud to be able to help people like you with all of their automotive needs! We'll see you out on the op...en road!
I had been searching (online) for about 6 months for a specific Touareg model, equipment & color combination-it had to be a CPO unit (which limited my... available selection too.).Hatfield VW had what I wanted and provided me with all the information I requested on the vehicle including maintenance history & work done on the vehicle to get it ready for CPO qualification. Their assigned Sales Professional was great to work with, as were all other dealership team members I interacted with. They run a good operation there!
Midnightdriver2, we really appreciate your feedback! Thank you again for leaving us this response!
Candace Ortega did an amazing job. She was knowledgeable, very thorough and extremely patient. We had not decided on the make or model of vehicle we wanted,... and she helped us make that decision. I would tell anyone even considering a Volkswagen to go to Hatfield VW.
Linda Budreau, we're glad to hear you enjoyed your visit.