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Reviews

Average Ratings

4.8
Average based on 78 reviews
  • First new car purchase, sales experience A+

    Emailed Hatfield early last week to set up a test drive. Said I was interested in driving a 2016 Jetta S manual and a 2015 Jetta SE manual if poss...


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    Emailed Hatfield early last week to set up a test drive. Said I was interested in driving a 2016 Jetta S manual and a 2015 Jetta SE manual if possible. Anthony Filio promptly replied to my email and we set up a time for Saturday. To my pleasant surprise, when I arrived Anthony had the cars I was looking for ready to go (except the SE was automatic because that was all that was available used) which tells me he actually fully read my email, much appreciated. I was so keen on the 2016 S after I drove it that they let me take it for a few hours so I could see how it drove on my normal routes. In order to keep what I feel was the insanely cheap price (thank you dieselgate) I would have to finance the vehicle even though I had planned on a full payment transaction. Anthony explained the particulars and I felt totally comfortable with the agreement. At point did I hear anything from Anthony that was less than honest. He didn't try and sell me a dream via a car either. Just a hardworking guy like myself. It's not hard to recommend great cars like VWs. I would have a little trouble recommending a dealership because like anything it can be hit or miss. No trouble whatsoever recommending Anthony though. If you need a new or used car: go with VW then call Anthony.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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  • VW Oil Change

    Came in for an oil change. They were courteous and respected my time. The job was completed timely and finished with washing my car. The staff ar...


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    Came in for an oil change. They were courteous and respected my time. The job was completed timely and finished with washing my car. The staff are great!

    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
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  • Very friendly

    I flew in from colorado to purchase a car, mark was great throughout the whole process, everyone seemed friendly while we were getting everything ...

    Dealer Response

    Hi Cristian! Thank you for reviewing us. We?re so excited you had a positive experience. If there?s anything else we can help you with don't hesit...


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    I flew in from colorado to purchase a car, mark was great throughout the whole process, everyone seemed friendly while we were getting everything completed

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Hi Cristian! Thank you for reviewing us. We?re so excited you had a positive experience. If there?s anything else we can help you with don't hesitate to reach out at any time. -Your Hatfield Volkswagen Team


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  • Oil Change and 30,000 mile service

    A very good experience and was taken care of. From the service technician to the service writer. Would use their service in the future


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    A very good experience and was taken care of. From the service technician to the service writer. Would use their service in the future

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
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  • Great sales team and finance manager

    I came in to look at a new Tiguan with Frank Pascoe and never felt pressured to buy. A week later, I went back to look at a used tiguan. Frank to...


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    I came in to look at a new Tiguan with Frank Pascoe and never felt pressured to buy. A week later, I went back to look at a used tiguan. Frank told me the facts and never pressured me into the vehicle. He was upfront with pricing and trade in value. I have bought used cars from other dealerships and have seen hidden costs and felt blindsided by their actions. This did not happen at Hatfield VW. I felt like I was hanging out with my friends; everyone was so nice and genuine. The finance manager, Matt, was also amazing. He answered all of my questions and didn't try to pressure me into spending extra money. Both Frank and Matt have been easy to get ahold of following my purchase for questions I have had. I can't believe I had such a good time buying a car. They also accommodated my schedule and stayed late in order to help me out. I would recommend Hatfield VW and especially Frank Pascoe to anyone looking for a quality vehicle and experience.

    Shopped for a new car
    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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  • Very happy

    The service team is always top notch. I always get in quickly and never feel like they are looking for things to fix.


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    The service team is always top notch. I always get in quickly and never feel like they are looking for things to fix.

    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
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  • Excellent sales rep

    We traveled from Dayton to visit some Columbus VW dealerships. We only made it to two out of the three or four we had identified. Hatfield VW was ...


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    We traveled from Dayton to visit some Columbus VW dealerships. We only made it to two out of the three or four we had identified. Hatfield VW was our second stop. My husband and I were so impressed with our sales associate Glen Worley. Within minutes of pulling in, he was available to answer our questions. I did not feel like he pounced on us; perhaps because of his low-key but professional demeanor. We felt comfortable enough with Glen to test drive to VW Jettas--one a bit more expensive than the other. To my surprise, he id not try to upsell us to the more expensive model, even though we had stated that was what were were initially looking for. Instead, he talked about the advantages of the lesser-priced model. We ended up buying the car that day.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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  • rear right lamp

    My agent Joe more that exceeded my expectations. I was in and out in a timely fashion and was able to read a book comfortably while waiting.


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    My agent Joe more that exceeded my expectations. I was in and out in a timely fashion and was able to read a book comfortably while waiting.

    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
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  • Best Dealership Ever!

    I just bought a beautiful used Miata from Hatfield Volkswagen. All the people I had any contact with at the dealership were awesome! I flew in t...


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    I just bought a beautiful used Miata from Hatfield Volkswagen. All the people I had any contact with at the dealership were awesome! I flew in to buy the Miata from PA and they even picked me up at the airport. The paperwork was ready to sign when I got there and I was on my way in a couple of hours. The staff at the dealership and my salesman were very professional and a pleasure to deal with.

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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  • New Beetle Classic Purchase

    Very good buying experience with the salesperson (Anthony Filio) and others involved in getting a new Volkswagen Beetle Classic. I initially visi...


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    Very good buying experience with the salesperson (Anthony Filio) and others involved in getting a new Volkswagen Beetle Classic. I initially visited the dealership to look at a used 2015 Beetle. Not what I expected. But knew of the 2016 Classics, and after looking at one and after driving one, my wife and I were impressed enough to purchase one. Anthony was very knowledgeable of VWs and professional to deal with. A reasonable price for my car, a reasonable price for the new car, and great interest rate (1.9%) from Volkswagen.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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