Gurley Leep Motorwerks

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(74 reviews)

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Not rated Dealerships need five reviews in the past 24 months before we can display a rating.
(74 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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5.0

We drove over 250 miles round trip to look at our new

We drove over 250 miles round trip to look at our new car. Bob Schell was our sales specialist. He was one of the nicest people I have ever dealt with when purchasing a vehicle. It was truly a pleasure working with him. The entire experience at Gurley Leep Motorwerks was exceptional. We would definitely do it all over again next time we are in the market for another vehicle.

1.0

Bought a car from them in January.

Bought a car from them in January. Check engine light came on a few days later. Took it in, minor issue involving an O2 sensor according to them. Light kept coming on intermittently, kept taking it back as it was under warranty. Again, minor issues. Light came on again about a week ago; took it to the service center on Douglas with about 300 miles and 2 weeks left on the initial warranty. Turns out that most of the engine needed to be rebuilt, timing chains redone, and the catalytic converter was going out. These are large issues that a decent mechanic probably could have seen. There are two conclusions here, either they purposely ignored the issues and sold it anyway or the mechanics at Motor Werks are incompetent morons. Either way, do not buy from these people unless you thoroughly inspect the vehicle or just don't buy from them.

5.0

This dealer deserves 100 STARS!!!! MARK LEBO saved the...

This dealer deserves 100 STARS!!!! MARK LEBO saved the day for my mother coming to chicago from Michigan. She hit a pothole and shattered her rim. Rental car places were closed, the mark did not have a loaner car to give. She was in a helpless situation crying her eyes out and MARK came through!!!! Not only did he stay after hours, he got her a car to drive. He went above and beyond! He should be recognized by your organization as someone that went the extra mile to help a customer in dire straits. Thank you mark and thank you to the Gurley Leep family!! You have an amazing employee. This 70 year old woman is more grateful than you can ever imagine!! Thank you again!!!

Dealer response

Thanks for the great review. It was a pleasure serving your mother as a customer.

5.0

If want to work with a PROFESSIONAL sales person & not...

If want to work with a PROFESSIONAL sales person & not another LOT LIZARD contact Richard Williams in the Volkswagen section of Gurley Leep Motorworks. He treats you like a client & not just another customer coming through the door. As a VETERAN of the United States Army he is very polite, listens to your wants & needs and comes up with a solution to find a vehicle to meet your transportation & budget needs. If you are looking to make an investment in a Audi, KIA, Mercedes or VW give Richard a call today, you’ll be glad you did. Pete Guillaume Mishawaka, Indiana

Dealer response

Thanks for this positive review, Pete! We are so happy to hear you had a great experience with us.

1.0

I bought a Jeep in February Shannon was my sales lady She...

I bought a Jeep in February Shannon was my sales lady She was great, bad customer service from the service department Fred shouldn’t be working there bad service customer care and bad attitude had to wait 24hrs for Gurley Leep to release my contract to a Jeep dealership for them to service my car even though still on warranty will never do business with them again

1.0

All mechanics in the area hates you. Much rather go 100’s...

All mechanics in the area hates you. Much rather go 100’s miles away than deal with you. I will never buy car from you. I suggest strongly to whoever looks at this these post to look hardly at your RUDE service department at MB.

5.0

oil Change, front end alignment & tire rotation!

Outstanding customer service & clean facility! Also, great coffee & delicious muffins while u wait. One of the best dealerships in our area! Always a pleasure to do business with such a caring staff.

3.6

Warenty

Very disappointed that I took the TDI repair instead of returning the car because I’m already having trouble with it with only about 3,000 miles on it since the missions fix! And the car does not perform satisfactorily since the fix.

4.8

Good buying experience.

My recent Mercedes Benz SUV purchase experience was very favorable. In particular, my Gurley Leep Motorwerks sales representative was a superstar! He was knowledgeable, experienced, detailed, attentive and considerate. My salesman is Rob Sagstetter. I highly recommend him. In my estimation, he and his organization are fair and honest dealers. I certainly received a good deal. Thank you, kindly. JS

5.0

Great Customer Service

The customer service department was great to work with and went beyond my expectations to make sure my car was repaired and looks like new again.

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