This a place without lacking ethics or oversight. My mother and I spoke with Michelle (saleswoman for Volkswagon Clear Lake) on the phone multiple times,... and after both receiving confirmation through cell and text that a used car was available, we drove an hour to pick it up and went to the bank to get a check to pay for it. After an hour's drive, Michelle was not there to greet us (even though we had set an appointment and confirmed it multiple times). Instead, they tried selling us other cars. As a person who worked in sales, I can recognize this as an old scam where you tell people an item is available only to get them in the door to sell them item B. Most likely, this car was sold days ago. After talking to the manager, who apologized for mishandling the situation, we were told we would call me back after he got more information. Surprise surprise, no callback! Wasted hours of our time driving out to a car scam during COVID. Shame on this dealership for failing to take accountability!
Elias and Koda were outstanding. They answered all my questions and was able to get me approved. I never bought a showroom car. Overall great service!
Great service and they treat me like family. Gloria is great and really knows about Vw
William Darthard, we are very happy we could provide you with a positive experience! Feel free to stop by and see us anytime! Have a great day!
Excellent from start to finish. Barry was fantastic and we would definitely deal with him again for our next vehicle. He made the process easy for us.... 5 stars all around.
My car was serviced and everything I asked to be looked at was thoroughly inspected. Car was cleaned and detailed. It may be cleaner than when I bought... it. Thanks Martin for your assistance and Jose for your work!
My husband had initially gone into the dealership to browse vehicles back in March 2020. Riley Craddock was his sales associate. He explained to her that... he was looking and pricing and wasn't ready at the moment but would be around June or July 2020. She proceeded to give him outstanding customer service even though he was browsing. Needless to say when we came back this past weekend and we sought her out. Again we initially were not intending to purchase at this time but Riley was exceptional and proceeded to answer all of our questions and went above and beyond to see if she could find the vehicle we were looking for. Everything fell into place and we found a vehicle and a deal we just could not pass up. Thank you Riley for making this a positive car buying experience.
No issues, thank you for taking the time with my car and letting me know of needed work so I can budget that in this coming year. Thanks for taking the... coupon and reworking the bill, much appreciated. Kaz Vogelgesang
Fast, clear and great deal, no hidden fees or numbers. Started everything on line so by the time we got to the dealer everything was ready.
Was a walk-in, but no problem! Courteous & professional service from service advisor, mechanic quickly serviced my vehicle. Very satisfied with experience... & will definitely be back.
Brevin, the Sales person that handled selling me the 2019 Jetta SEL was outstanding, but the business mgr, (forgot his name and that is OK ), but they... know who I speak of at the dearlership is NOT a friendly person of sorts. Maybe it was because I took care of my own financing with my credit union back in Louisiana (even my credit union rep) also commented to me about the vibe she was getting from him. Friendliness rating below is a result of dealing with him.