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Purchase and Service
Outstanding people to work with in purchasing my car. Service was Outstanding too.
Hi Brenda, thank you for your kind words! We're happy we could help. Please let us know if you have any additional questions about the services you received and thank you again for choosing New Subaru!
New Motors Service Cepartment
Service as done well and quickly; however, no one notified me that my vehicle was ready. I spent a lot of time waiting when I could have been home already, They must have forgotten that I was waiting while my car was being fixed,
Hi, we really appreciate your great feedback! If you have any further questions, please give us a call. We're always happy to help! Take care!
NEW MOTORS SERVICE
Great customer service department. Very happy with the service on my 2018 Subaru
Hi Jeff, thank you so much for your positive comments about New Subaru! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
New Won Over Used
We initially stopped to look at a used vehicle. Dave Smoulder came out to greet us. We weren?t sure if we wanted to go slightly used or new. Dave gave us options of what was available. After some questions, we made the decision to purchase a new Ascent Premium. At no time until our decision did we feel pressured.
Hello, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Love our new outback from New Motors in Erie, PA
We had a great experience with New Motors. Friendly and professional staff. In our initial visit our sales representative was very knowledgeable about the car we were hoping to purchase and even though the pandemic had limited items on car lots we were able to view several at this dealership. We've only had our vehicle in for an upgrade to our infotainment system and that was a very smooth and quick process through New Motors service department.
The service people are polite and let me know what needed fixed and how much.
Hi Robin, thank you for your kind words! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!
Buyer Beware!! They will change the terms on a dime and for whom they choose. I was told first person to give a deposit gets car and everything at risk until you do. Except when I was ready to put deposit and buy they told me they were holding car for someone who did NOT have a deposit who was coming from out of town. We should all have been told same thing and assume same risks but instead they chose to be discriminatory and practice unfair business practices so go somewhere else!!
We were open and honest with you from the beginning. We asked you three times if you'd like to put a deposit on the vehicle and you told us no and that you were not prepared to be committed to it. Not until we told you that another customer was already on their way to look at it (from five hours away) did you decide that you wanted to put a deposit on the vehicle. They did happen to purchase the vehicle so we are sorry that you missed out on this opportunity, but we never changed our terms and your review is incorrect.
I had a great service experience at New Motors Subaru. This is my second Subaru that I have purchased there and depend on them for all of my service needs. I appreciate the courteous and prompt service from them.
Brown, thank you for your high star rating. We're happy to see that your experience with us was excellent! Please let us know if you have any additional questions about services you received and thank you again for choosing New Subaru!
New Motors Review
Excellent, clean, courteous, professional, efficient
Rich, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Nick was very knowledgeable when showing us the car and Beth was also when she showed us all the electronics. They answered all questions we had and did not pressure you into anything that you didn?t want. Very friendly and would go back again.
Shel, thank you for your kind review; we are happy to pass along your comments to the team here at New Subaru! We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve.