Chico Volkswagen Mazda

2.3 out of 5 2.3

Reviews

2.3 out of 5 2.3
15 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 2.0 out of 5
    June 8, 2019

    Over a week since I purchased a used car for cash, with a trade in, and they have lost papers, not completed the DMV registration, not completed the trade... in transfer, and generally appear to be clueless as to how these should be handled. Unbelievably unprofessional in their attempts to complete the paperwork.

    2.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    2.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    April 8, 2019

    Dont spend your money here. Went in on my lunch break for a simple oil change and the Service manager gave me an estimate of $109.84 (Oil change/ tire... rotation). I asked him about any VIP promos or discounts because the car was purchased from Chico VW and he said they didn't apply to me. He even sold me on the extra $20 tire rotation that even Walmart does for free. When I got off of work the shuttle driver from the VW dealership was 25 minutes late. I saw a coupon online while I was at work, for an oil change/tire rotation for $69.99 at Chico VW. I asked if he would honor this coupon at the checkout and he said he wouldn't because the coupon must be present at the "time of write up". I then asked him why he didn't mention the coupon earlier when I was asking about promotions. He knew all about the underlining details and fineprint of the promotions but neglected to tell me there was a coupon in the first place. The $109 then turned into $120 when it was time to pick up the car. The manager obviously knew all about the coupon and lied right to my face about it. I will never do business at such a shady establishment and you shouldn't either.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
  • October 1, 2017

    This was by far my best car buying experience yet. Everyone went out of their way to be so helpful and to make sure that all my questions were answered.... Great service and a great price. So glad I went here. I love my Jetta!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    I am happy to see you had a great experience! It is always our goal. Thank you for taking the time to let others know about it. Enjoy your Jetta! Bra...ndon Hitchman General Manager 530-891-6275

  • 5.0 out of 5
    March 5, 2018

    Wanted to say thanks to the whole Chico Volkswagen Mazda team for the great deal and awesome experience on the purchase of my new GTI! Thank you Brandon... for texting back and forth with me while I was in Chicago (Great customer service)! Thanks Khan for the inspirational test drive! Thanks Tiffany for planting the seed! Thanks Aaron for the speedy process! Thanks Kityra for the thorough explanation of the products! Last, but not least, thank you Shelly and Stephen for making my service appointment easy and fast!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Stephen, we are ecstatic to hear about your experience with us and we all hope you are enjoying your new ride! We will be sure to pass along your feed...back to the team. We think you made a great choice in getting the sporty, red Golf GTI! Thank you so much for choosing Chico Volkswagen and we hope to see you again soon!

  • 1.0 out of 5
    January 17, 2018

    Chico VW has had to replace a water pump, thermostat, suction pump inside the fuel tank, seal ring, o ring quick connect, and failed shift by wire module.... Each time we brought in the car, we dealt with rude comments, innuendos of "it's in our head", and comments that we spilled coffee most likely! We have a very clean car, we are responsible, & over 55! After our car began leaking fuel in December, we were told to go elsewhere, even though we had evidence that they were the only mechanic to ever touch our Fuel Suction Pump under the back seat! We are warning people to stay away from this Dealership and it's customer service center.

    1.0 out of 5
    Customer Service
    2.0 out of 5
    Quality of Repair
    3.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    Stan, thank you for taking the time to give us your feedback. We take customer concerns seriously. We don't have quite enough information to directly ...respond to your concern. If you could please e-mail our Service Manager at Dan.Vannucci@chicovw.com at your earliest convenience he will look further into the situation.

  • 1.0 out of 5
    March 24, 2015

    I went to look at their used car selection and there wasn't one. They had about 6 cars. When i walked through the show room/ office area (which is really... small and crowded) i looked over at their cashier who was wearing a very loose fitting thin strapped shirt and her entire bra was exposed. At that point, I left. Very unprofessional attire.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    2.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 6 found this review helpful. Did you?
  • 5.0 out of 5
    August 6, 2012

    I appreciate the fact that guy took the time to listen to my concerns. Ultimately he made me feel like my opinion mattered and that my business was valued... at Chico VW. Thank you very much

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    2 people out of 3 found this review helpful. Did you?
    Dealer Response

    Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us. We count ourselves lucky to have cus...tomers like you! We look forward to working with you again in the future!

  • 5.0 out of 5
    July 20, 2012

    I like my experience in chico volks wagon everyone was really nice and answered all my questions thoroughly! I highly recommend this dealer!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    Thank you so much for your kind words! We really appreciate you taking the time to share your experience with us. We count ourselves lucky to have cus...tomers like you! We look forward to working with you again in the future.

  • 5.0 out of 5
    July 2, 2012

    The entire staff at VW was friendly and helpful. I was continually updated on the progress of my VW and was supplied a loaner which was extremely appreciated!... Thank you all so much!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for your kind words! We really appreciate you taking the time to share your experience with us. We count ourselves lucky to have cus...tomers like you! We look forward to working with you again in the future and we will be sure to pass along your encouraging feedback to the team!

  • 5.0 out of 5
    June 21, 2012

    Wonderful staff and friendly service. I always feel welcomed at Chico VW, haven't met the owner but I feel like he must be a good leader to instill such... a great friendly service in the Chico VW team.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for your kind words! We really appreciate you taking the time to share your experience with us. We count ourselves lucky to have cus...tomers like you! We look forward to working with you again in the future and we will be sure to pass along your encouraging feedback to the team!

View More Reviews