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Reviews

Average Ratings

4.3
24 lifetime reviews.
  • M. Sanguinetti

    My husband and I have purchased five subarus from West Houston Subaru. The buying process is stress free and customer oriented. The service and r...


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    My husband and I have purchased five subarus from West Houston Subaru. The buying process is stress free and customer oriented. The service and repair department is excellent. Yesterday we bought another car, 2017 Outback, from Vince Ramacca. Vince knows the product and is able to answer any question buyers could possibly ask. He is quite fair and extremely helpful in differentiating qualities among the various models. Vince has a great personality and sense of humor! He really listens to customers and is extremely helpful in guiding them to make informed decisions. Bravo, Vince Ramacca! Job well done!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Online

    Emailed the contact person on the Cars.com site and didn't hear back. Car was sold, not the best online experience. Could of have a quicker respon...


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    Emailed the contact person on the Cars.com site and didn't hear back. Car was sold, not the best online experience. Could of have a quicker response time.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • West Houston Subaru and Vince Ramacca went beyond!

    As an out of state buyer, I would recommend West Houston Subaru to everyone that I know. I purchased a used Honda Accord from Vince Ramacca awhile...


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    As an out of state buyer, I would recommend West Houston Subaru to everyone that I know. I purchased a used Honda Accord from Vince Ramacca awhile back and still feel that it was the best decision that I could have made; this is why: I looked all around the country for the best deal that I could find on a used Toyota Corolla and West Houston Subaru had it, so I got in touch with a sales guy by the name of Vince Ramacca. Vince spoke with me and confirmed that he had the Toyota in stock, he also confirmed the sales price and car details. After talking to him for awhile he started to understand the reasons behind why exactly I wanted the that particular vehicle. After listening, he began to let me know that I had other options based upon my ideal vehicle criteria. He was not pushy or like a typical car salesman but rather informative and understanding. We went back back and forth via email for a some time and I finally decided on a lightly used Honda Accord. He took the effort and the time to work with me to find the perfect car that fit my needs/wants. I was not just another "sale" like I had been at every other dealership that I spoke with. A few weeks after our initial discussion, I flew down to Houston from Kansas City and Vince even went so far as to pick me up from the airport in the Honda that I ended up purchasing!!! He had me out and on my way within a few hours and to this day, I feel that Vince made all the difference in my purchase satisfaction. I will be purchasing all of my cars from Vince in the future and my family has done and will do the same. In all, I have never found a more caring, professional or intelligent car salesmen than Mr. Ramacca. In addition, I don't typically write reviews, but I feel that the service I received at West Houston Subaru and with Vince truly warranted a great review because they went way above and beyond the call of duty for me!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Very happy customers

    This is my first Subaru in 20yrs. Things have really changed in that time so driving a new one is a whole new learning experience. Our sales perso...


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    This is my first Subaru in 20yrs. Things have really changed in that time so driving a new one is a whole new learning experience. Our sales person Joseph went over and beyond in helping us my girlfriend and i in buying a car. We bought a 2014 Forester. My girlfriend needed convincing about a Subaru but after test driving it she fell in love. The whole experience from going there to buying the car was fantastic. Very nice and helpful people and no pressure at all. West Houston Subaru is the way to go.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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  • Everything is good, service and all

    Love that the West Houston Subaru is sponsor of CAPP. I bought my car with safety in mind. My dog, Meg, loves the ride. Great dealership to get th...


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    Love that the West Houston Subaru is sponsor of CAPP. I bought my car with safety in mind. My dog, Meg, loves the ride. Great dealership to get the car serviced.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Great service

    Advisor was very helpful. I drove all the way to get my car service from Sugar land, Texas. I will continue to get my car service here. Great deal...


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    Advisor was very helpful. I drove all the way to get my car service from Sugar land, Texas. I will continue to get my car service here. Great dealership.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Best service department!

    I have worked with several dealerships in the Katy/Houston area and Subaru is by far the best for customer service I have had. They always talk to...


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    I have worked with several dealerships in the Katy/Houston area and Subaru is by far the best for customer service I have had. They always talk to me with respect and are willing to discuss what is needed and what can wait a bit.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Service

    This services department has been very helpful. When I need something they would schedule me the earliest they could. Very fast services.


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    This services department has been very helpful. When I need something they would schedule me the earliest they could. Very fast services.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Great people to work with

    Extremely nice experience, friendly staff, customer service is very high


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    Extremely nice experience, friendly staff, customer service is very high

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
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  • Poor service

    Can never get ahold of the service department. Always have to leave a voice mail and then they never return the call. Also, seems like they never ...


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    Can never get ahold of the service department. Always have to leave a voice mail and then they never return the call. Also, seems like they never call when the car is ready. I always have to call them. They always give the same answer; "We're taking it for a test drive now." "We just got done." "We're washing it right now." Poor service department.

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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