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Volkswagen North Scottsdale

4.6
(415 reviews)
2023 state dealer award View 4 awards
2023 state dealer award 2022 state dealer award
2023 consumer dealer award 2022 consumer dealer award

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Reviews

4.6
(415 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Volkswagen North Scottsdale from DealerRater.

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5.0

Professional and up front.

Professional and up front. I would recommend VW North Scottsdale to anyone expecting first class service.

5.0

Professional and up front.

Professional and up front. I would recommend VW North Scottsdale to anyone expecting first class service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We appreciate your kind feedback. It's great to hear that Volkswagen North Scottsdale provided you with first-class service and professionalism. Your recommendation speaks volumes about our team's effort, thank you.

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5.0

Tom was great.

Tom was great. He got me in and out with my purchase within 45 minutes.

5.0

Tom was great.

Tom was great. He got me in and out with my purchase within 45 minutes.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're pleased to hear of your smooth purchasing process with our team at Volkswagen North Scottsdale. Thank you for the 5-star review sharing your experience.

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5.0

Best experience for a first time car buyer.

Best experience for a first time car buyer. I was treated with care and respect. Karson helped me out and was the best!

5.0

Best experience for a first time car buyer.

Best experience for a first time car buyer. I was treated with care and respect. Karson helped me out and was the best!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your positive feedback. It's terrific to hear our team, particularly in regards to the care and respect they showed. At Volkswagen North Scottsdale, we value these elements highly.

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1.0

Purchased a 2022 Tiguan brand new and has had oil

Purchased a 2022 Tiguan brand new and has had oil consumption issues ever since. Apparently this dealer thinks it’s ok to lose .5-1 qt of oil every 1k miles. In some cases I’ve seen white smoke come out the rear exhaust when auto starting the vehicle. We are in the year 2024 and I have to top off the oil every 1k miles in a fairly new vehicle. I’m sure the salesmen don’t tell you this when you go to purchase the vehicle. I took my other Volkswagen here to get serviced and I had an extended warranty for it that was still active. Service advisor wanted to me spend $1500 on repairs. Took it to Avondale Volkswagen and they happily covered the defective parts under my extended warranty! The GM was absolutely no help as he didn’t seem to care that my pregnant wife drives this lemon that they sold us. His response was for me to read the owners manual before purchasing a vehicle. Clowns.

1.0

Purchased a 2022 Tiguan brand new and has had oil

Purchased a 2022 Tiguan brand new and has had oil consumption issues ever since. Apparently this dealer thinks it’s ok to lose .5-1 qt of oil every 1k miles. In some cases I’ve seen white smoke come out the rear exhaust when auto starting the vehicle. We are in the year 2024 and I have to top off the oil every 1k miles in a fairly new vehicle. I’m sure the salesmen don’t tell you this when you go to purchase the vehicle. I took my other Volkswagen here to get serviced and I had an extended warranty for it that was still active. Service advisor wanted to me spend $1500 on repairs. Took it to Avondale Volkswagen and they happily covered the defective parts under my extended warranty! The GM was absolutely no help as he didn’t seem to care that my pregnant wife drives this lemon that they sold us. His response was for me to read the owners manual before purchasing a vehicle. Clowns.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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5.0

Very professional and do what they say they are going to

Very professional and do what they say they are going to do! Highly recommend! Great job

5.0

Very professional and do what they say they are going to

Very professional and do what they say they are going to do! Highly recommend! Great job

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We appreciate your high regard for the professional services at Volkswagen North Scottsdale. Keep us in mind for your future automotive requirements.

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5.0

Very easy to shop here.

Very easy to shop here. Employees are helpful and respectful. We are happy with our purchase and how we were treated through the process.

5.0

Very easy to shop here.

Very easy to shop here. Employees are helpful and respectful. We are happy with our purchase and how we were treated through the process.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We appreciate those kind words about our staff at Volkswagen North Scottsdale. We're glad to hear you had a positive shopping experience and are enjoying your purchase.

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5.0

They were very accommodating and very straightforward

They were very accommodating and very straightforward with the deal! The customer service was outstanding!

5.0

They were very accommodating and very straightforward

They were very accommodating and very straightforward with the deal! The customer service was outstanding!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We appreciate the positive feedback, especially regarding our straightforward methodology and customer service at Volkswagen North Scottsdale. Until next time.

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5.0

Friendly No Pressure Honest Answers Clean Open Facility

Friendly No Pressure Honest Answers Clean Open Facility Great Line os Cars and Services Check it out

5.0

Friendly No Pressure Honest Answers Clean Open Facility

Friendly No Pressure Honest Answers Clean Open Facility Great Line os Cars and Services Check it out

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We're glad to hear about your positive experience at Volkswagen North Scottsdale. We value no-pressure approaches and honest communication. Thanks for the support, see you again soon!

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1.0

I would not recommend anyone to use this dealership.

I would not recommend anyone to use this dealership. They manipulated the deal, and didn’t send me my contract until over a week later. They requested for me to sign a buyer order a week after the transaction with inflated numbers. DO NOT DO BUSINESS WITH THEM. They are liars and scammers

1.0

I would not recommend anyone to use this dealership.

I would not recommend anyone to use this dealership. They manipulated the deal, and didn’t send me my contract until over a week later. They requested for me to sign a buyer order a week after the transaction with inflated numbers. DO NOT DO BUSINESS WITH THEM. They are liars and scammers

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hello Ashleyn, Your feedback is important to us, and I would appreciate the opportunity to speak with you about your concerns regarding the level of attention you received from our Sales Team. Would you mind emailing your preferred contact information to me? I look forward to speaking with you. Best Regards, Mike Druken General Manager Volkswagen North Scottsdale mdruken@penskeauotmotive.com

Consumer response

I already spoke to you and the area VP. I have emails asking for a signature on the buyers order after the sale date. Your dealership is telling me that there’s nothing that can be done.

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5.0

Easy and painless new car lease.

Easy and painless new car lease. They found the vehicle I wanted and worked with me to get it done very quickly.

5.0

Easy and painless new car lease.

Easy and painless new car lease. They found the vehicle I wanted and worked with me to get it done very quickly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your outstanding 5-star review. Our Sales Team is delighted to understand that your new car lease experience was easy and painless. It's great to know that our team found the vehicle you wanted and worked efficiently to make it happen. Your satisfaction is important to us, and we're here to provide top-notch service whenever you need it. Thank you for choosing us at Volkswagen North Scottsdale.

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