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Used 877-668-1971 Email Dealer
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Reviews

Average Ratings

4.0
Average based on 19 reviews
  • Good service for an out-of-state purchase

    I negotiated a buying price and a trade-in price via phone and email a week before driving from out of state to buy a certified pre-owned Audi. Th...

    Dealer Response

    Jim, Rob and the entire My Auto Team strive to provide our customers with a transparent, efficient and comfortable vehicle purchase experience. W...


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    I negotiated a buying price and a trade-in price via phone and email a week before driving from out of state to buy a certified pre-owned Audi. The only issue was that, after negotiating a price, they called back the next day and said they couldn't sell it to me for that price with the certified warranty. We renegotiated and they gave me a little more for my trade-in to make up some difference but I still paid $500 more than they initially agreed to. With that said, I still felt I got a great deal on the car. They prepared and emailed all the paperwork for me to review before driving 600 miles to pick the car up and the transaction was smooth once I got there. The car itself was exactly as advertised and was detailed and ready for me with a full tank of gas when I showed up. All-said, I'd buy from them again. Rob (sales guy), Justin (sales manager), and Rebekah (business/finance manager) were all great to work with.

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Jim, Rob and the entire My Auto Team strive to provide our customers with a transparent, efficient and comfortable vehicle purchase experience. We are honored to have earned your business and thank you for making the long trip in to see us!


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  • Great Experience

    We purchased our Outback Subaru from, John Gongalski, and we were extremely pleased with the entire experience. John provided us with great care i...

    Dealer Response

    John and the entire sales and service team here at My Auto Import Center are honored to have earned not only yous sales but also your service busi...


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    We purchased our Outback Subaru from, John Gongalski, and we were extremely pleased with the entire experience. John provided us with great care in making our decision, in guiding us through the process of purchasing to the point of driving off the lot, and in following up to make sure we were happy. Since purchasing our car, we have used My Import Auto for routine maintenance and have been impressed with the services, quality of work, and care of customer.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    John and the entire sales and service team here at My Auto Import Center are honored to have earned not only yous sales but also your service business as well! Thank you for taking the time to share your experience with everyone and we can't wait to see you back for your next scheduled maintenance visit.


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  • Excellent dealership

    John Gongalski has a great personality Always helpful, Always available if I need him. I bought one Audi TTCoupe while having service I saw this n...

    Dealer Response

    John and the entire sales and service team here at My Auto Import Center are honored to have earned not only your sales but also your service busi...


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    John Gongalski has a great personality Always helpful, Always available if I need him. I bought one Audi TTCoupe while having service I saw this nice looking Toyota Avalon John made a smooth transition from my Audi to the Avaon. Excellent service department for oil changes. Everyone is very friendly & helpful. I tell everyone about my experience with John Thanks for all your help.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    John and the entire sales and service team here at My Auto Import Center are honored to have earned not only your sales but also your service business as well! Thank you for taking the time to share your experience with everyone and we can't wait to see you back for your next scheduled maintenance visit.


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  • My Auto Import -Muskegon MI. John Gongalski Sales

    My husband bought An Audi TTCoupe from John Gongalski at My audi import in Muskegon The dealership was very clean I saw an Audi convertible that I...

    Dealer Response

    John and the entire sales and service team here at My Auto Import Center are honored to have earned not only your sales but also your service busi...


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    My husband bought An Audi TTCoupe from John Gongalski at My audi import in Muskegon The dealership was very clean I saw an Audi convertible that I fell in love with Went to see John again He worked out an awesome deal for me with a trade in on my Grand Cherokee jeep. Everything went so smooth. My first oil change went great. Eric had everything timed great for me. Went in the center for coffee & within no time I was on my way home. While sitting their John walked by & has time to say Hi how are you. That makes a great sales person. I can contact John if I have any questions by email or phone He always takes time to call or write. I love working with John and his dealership. Thanks a million. Marge

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    John and the entire sales and service team here at My Auto Import Center are honored to have earned not only your sales but also your service business as well! Thank you for taking the time to share your experience with everyone and we can't wait to see you back for your next scheduled maintenance visit.


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  • Great customer service

    I bought a car for Alex, he was very considerate and helpful. Alex got me the best price possible. If I had to buy another car I would go back to ...

    Dealer Response

    Alex and the entire My Auto Team strive to provide our customers with a honest, transparent and efficient vehicle sales experience. We are honored...


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    I bought a car for Alex, he was very considerate and helpful. Alex got me the best price possible. If I had to buy another car I would go back to him.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Alex and the entire My Auto Team strive to provide our customers with a honest, transparent and efficient vehicle sales experience. We are honored to have earned your business and hope to see you back for your regularly scheduled maintenance.


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  • Mrs. Shellie Cook

    Just want to say a special thanks to Andre who sold us a 2014 Toyota Sienna this past year. We got a different phone and tried to set up the blue ...

    Dealer Response

    Andre and the entire sales and service team here at My Auto Import Center are honored to have earned not only yous sales but also your service bus...


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    Just want to say a special thanks to Andre who sold us a 2014 Toyota Sienna this past year. We got a different phone and tried to set up the blue tooth without success at home. I took the car to My Auto hoping someone who is more tech savy could set it up for us. Two Toyota employees tried without success. Andre came to the rescue and had it working within a matter of minutes. Just want to say we appreciate the service Andre. We have bought 3 vehicles from My Auto and have our cars serviced there.

    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Andre and the entire sales and service team here at My Auto Import Center are honored to have earned not only yous sales but also your service business as well! Thank you for taking the time to share your experience with everyone and we can't wait to see you back for your next scheduled maintenance visit.


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  • service department

    Went for an oil change today on the second vehicle that we have bought from My Auto. The whole experience is a breeze! The place is clean, welcomi...

    Dealer Response

    Byrd and the entire sales and service team here at My Auto Import Center are honored to have earned not only yous sales but also your service busi...


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    Went for an oil change today on the second vehicle that we have bought from My Auto. The whole experience is a breeze! The place is clean, welcoming and customer friendly. We were there in the early morning so the hot coffee was a treat for sure! The people who work there must really like their jobs. Everyone is friendly and helpful.... especially Byrd(sp?)in the service area.... he is the best! Would recommend the dealership to anyone looking for a new car.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Byrd and the entire sales and service team here at My Auto Import Center are honored to have earned not only yous sales but also your service business as well! Thank you for taking the time to share your experience with everyone and we can't wait to see you back for your next scheduled maintenance visit.


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  • terrible experience

    Felt dirty when I left Tried to give me 4000 less than trade value and said my vehicle I have drove for two years not to mention two hours drive e...


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    Felt dirty when I left Tried to give me 4000 less than trade value and said my vehicle I have drove for two years not to mention two hours drive each way needed a new radiator I am in parts and service for a large manufacturer of equipment so I know better. They also never provided this in writing when I requested it

    Shopped for a used car
    Does not recommend this dealer
    Did not make a purchase
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  • Price and 0% financing clinched the deal.

    We recently bought our 4th vehicle from My Auto Imports. We bought a 2014 Sienna from Andre. He was personable, friendly, and gave us a fair quote...

    Dealer Response

    Roger and Shellie, Thank you so much for sharing your experience with everyone! The entire My Auto Team is honored to have earned your business!


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    We recently bought our 4th vehicle from My Auto Imports. We bought a 2014 Sienna from Andre. He was personable, friendly, and gave us a fair quote. As there were no siennas at the dealership he found us one and had it shipped to us. We are happy for the two year warranty and trust the customer service will be good.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Roger and Shellie, Thank you so much for sharing your experience with everyone! The entire My Auto Team is honored to have earned your business!


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  • Great service!

    My Auto is a very clean and friendly place. I bought my first new car from them and I get my car serviced there also. Mike Kaffenburger was the sa...

    Dealer Response

    Mike and the entire sales and service team here at My Auto Import Center are honored to have earned not only yous sales but also your service busi...


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    My Auto is a very clean and friendly place. I bought my first new car from them and I get my car serviced there also. Mike Kaffenburger was the salesman that sold me my car. He was very helpful, considerate and friendly. I don't like he works there anymore though. Anyway I do recommend My Auto!

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Mike and the entire sales and service team here at My Auto Import Center are honored to have earned not only yous sales but also your service business as well! Thank you for taking the time to share your experience with everyone and we can't wait to see you back for your next scheduled maintenance visit.


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