[{"id":152599,"personPtyId":39774469,"firstName":"Silvia","lastName":"Egan","titleText":"Sales Consultant","shortBioText":"I am fluent in both languages English and Spanish. I have been working as a Sales Consultant at this location over 9 years.","emailTxt":"SEgan@nalleycars.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":69,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/16135/employees/60be2e07f519.jpg","drDealerId":16135,"dealerEmpStartDtUtc":"1293840000","industryStartDtUtc":"1293840000","certifiedEmployee":true,"deptDscrp":"Sales"},{"id":469940,"personPtyId":39770947,"firstName":"Craig","lastName":"Camay","titleText":"E-Commerce Director","emailTxt":"ccamay@nalleycars.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":9,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/16135/employees/bacf0e34b5a6.jpg","drDealerId":16135,"dealerEmpStartDtUtc":"1451606400","industryStartDtUtc":"1420070400","certifiedEmployee":false,"deptDscrp":"Management"},{"id":592686,"firstName":"Andrew","lastName":"Krum","titleText":"Sales advisor","shortBioText":"","emailTxt":"akrum@nalleycars.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":13,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/16135/employees/f63098c3e226.jpg","drDealerId":16135,"dealerEmpStartDtUtc":"1551398400","industryStartDtUtc":"1551398400","certifiedEmployee":false,"deptDscrp":"Internet"},{"id":468626,"personPtyId":39762895,"firstName":"John","lastName":"Prattes","titleText":"General Manager","shortBioText":"I am a native of Atlanta and understand the culture of the South.\r\nI have been in the Automobile business for 37 years at high volume franchises.\r\nI instill an ethical and transparent culture in the dealership that creates a customer service attitude that makes us different from the old stereotypical dealers.\r\nI make customers for life not just to get the one time sale.","emailTxt":"jprattes@nalleycars.com","combinedEmpAvgRatingNbr":3.5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":18,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/16135/employees/79cd1a8ec42c.jpg","drDealerId":16135,"dealerEmpStartDtUtc":"1435708800","industryStartDtUtc":"404956800","certifiedEmployee":false,"deptDscrp":"Management"},{"id":467871,"personPtyId":39762909,"firstName":"Tom","lastName":"Finnick","titleText":"Sales Associate","emailTxt":"tfinnick@nalleycars.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":16,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/16135/employees/687d58a3f812.jpg","drDealerId":16135,"dealerEmpStartDtUtc":"1420070400","industryStartDtUtc":"1325376000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":247851,"firstName":"Jerry","lastName":"Mccoy","titleText":"Sales Consultant","emailTxt":"jmccoy6@nalleycars.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":6,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/16135/employees/53ef6f061478.jpg","drDealerId":16135,"dealerEmpStartDtUtc":"1388534400","industryStartDtUtc":"852076800","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":560451,"firstName":"Yasir","lastName":"Oraif","titleText":"Sales Consultant","emailTxt":"moraif@nalleycars.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":16135,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":633791,"firstName":"Dustin","lastName":"Devereaux","titleText":"Sales Associate","shortBioText":"When I\u001am not helping my customers find their next vehicle you can find me with either my family or my schnauzer puppies.\n\nIn my personal fleet:\n2019 Atlas\n2016 Passat","emailTxt":"ddevereaux@nalleycars.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/16135/employees/65482d3d64b0.jpg","drDealerId":16135,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":519200,"firstName":"Robin","lastName":"Salomone","titleText":"Cashier","emailTxt":"rsalomone@nalleycars.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/16135/employees/6a3bdc4e90e3.jpg","drDealerId":16135,"certifiedEmployee":false,"deptDscrp":"Administration"}]

Nalley Volkswagen

4.7 out of 5 4.7
Rectangle 48
Sales 9:00 AM - 7:00 PM
Service 7:00 AM - 6:00 PM

Nalley Volkswagen Hours

Sales

Monday

9:00 AM - 7:00 PM

Tuesday

9:00 AM - 7:00 PM

Wednesday

9:00 AM - 7:00 PM

Thursday

9:00 AM - 7:00 PM

Friday

9:00 AM - 7:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

Closed

Service

Monday

7:00 AM - 6:00 PM

Tuesday

7:00 AM - 6:00 PM

Wednesday

7:00 AM - 6:00 PM

Thursday

7:00 AM - 6:00 PM

Friday

7:00 AM - 6:00 PM

Saturday

7:00 AM - 5:00 PM

Sunday

Closed

Special Offers

Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
See all Special Offers

About Our Dealership

Dealer on Cars.com since September 2016

A Nalley Exclusive is a 3 yr/ 30,000 mile Maintenance plan with every new vehicle purchased at no charge to you. This is a HUGE value. If you're searching for a new car, browse our inventory of exciting new VW models like the Beetle, Jetta, Passat, Tiguan, and Routan. Also check out our great selection of Used vehicles

...



.

At Nalley Volkswagen of Alpharetta we don't just sell cars, we provide a complete car buying experience. We provide our customers with everything from car repair services, auto parts sales to car loan and lease services. Come visit us today at 1550 Mansell Rd and let us show you how easy the car buying experience can be!

"The Car You Want. The Name You Trust. It Has To Be Nalley Volkswagen!"

Service

Tire Rotation

$19.99

Wheel Balance

$49.95

Power Steering Service

$121.88

Oil, Filter Change (Premium)

$69.95

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.7 out of 5 4.7
297 lifetime reviews. Includes reviews of Nalley Volkswagen from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    July 20, 2020

    Silvia Egan is the most honest and respectful sales associate I have ever encountered when car shopping. I called Nalley VW of Alpharetta and they connected... me with Silvia. She was kind enough to send me the lease prices over email on a Tiguan before I even came in. Once I did arrive at the dealership, she was available and dedicated her time to helping me. If you are in the market for a VW, please go to Nalley and ask for Silvia.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Jake H, thank you for taking the time to leave us this positive review! Have a wonderful day!


    Worked with:
    Silvia Egan

    Sales Consultant

    (5.0) 69 reviews

  • 5.0 out of 5
    July 14, 2020

    The people here were awesome, they cut me a deal that I didn't believe was real at first. Once I showed up though, it definitely was and I walked out a... new Atlas owner. Awesome service, they stayed late just for me!

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Silvia Egan

    Sales Consultant

    (5.0) 69 reviews

    Craig Camay

    E-Commerce Director

    (5.0) 9 reviews

  • February 19, 2016

    I was not excited about having to take my car in for service but was pleasantly surprised by the friendly gentlemen who greeted me, attended to my car,... kept me updated on what was being done and expedited the recall-related repair. I can honestly say, having owned many different cars over 35 years of driving, this was the BEST service experience I've had.

    5.0 out of 5
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    4.0 out of 5
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    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    That's great! Thank you for taking the time to review Nalley Volkswagen. We take pride in exceeding our customers' expectations of the service experie...nce. Please don't hesitate to reach out if you have any questions or need anything else. John Prattes, General Manager

  • 1.0 out of 5
    June 27, 2020

    I purchased a vehicle (Fiat 500X) last Friday from this dealership - it was a used vehicle (still a paying customer and should be treated as such). I test... drove the car, everything seemed fine; I proceed with the purchase - the salesman Serge was great! Then I'm taken to the finance manager's office where I'm told repeatedly that the car I'm purchasing no longer carries a manufacturer's warranty (also stated on the buyer's guide on the vehicle) and that because Fiat is owned by BMW they can be expensive to maintain (Fiat is owned by Chrysler - nice try). Knowing that Fiats have transmission issues - I proceed with purchasing another warranty anyway. When get the vehicle home, I notice a noise coming from the front end, barely any gas was out in the vehicle and I notice that the interior was not cleaned (crusty something on the passenger seat, food crumbs still in cup holders, garbage in the center console and the previous owner's Florida "Fast Pass" still stuck to the windshield). I text my salesman about it And he's asks me to bring it in when I am available next and he would schedule me an appointment. This is where it starts to go south. I take the car in on my next day off at the agreed upon time, only to have the Service counter advise me that I did not have an appointment, and that they don't service Fiats there. Literally verbatim out of someone's mouth was "They we're supposed to tell you about this..." They knew there was an issue and did not disclose it, thank god it was a recall. I called the Fiat dealership and scheduled an appointment. I speak with my Salesman and express my frustration for time wasted and he told me that they were going to take my car to Fiat for me and give me a loaner, but since I had already scheduled an appointment myself, I needed to take it in myself. When I called back to express my concerns with my experience, it took that sales manager 5 hours to return my call, and when he did, he had the service manager with him literally screaming into the phone and talking over me. Because they were unwilling to do anything to fix the HORRID experience that I had - I was left no choice but to report this dealership to the Federal Trade Commission. Never buy a car from Nalley dealerships. They will lie to you til the cows come home - to your face, on your buyer's guide whatever just to make a sale). Absolute garbage humans. I was truly hoping that the reviews people left were wrong, but most of them are 1000% accurate and if you read one that says that had a good experience, they have to be on drugs or delusional OR they have to be working for Nalley. There's no way anyone has had or will have a good experience here. I have never dealt with anyone as incompetent and unprofessional as this dealership. If you even think about going to Nalley VW of Alpharetta, try smashing your face against the concrete first, it may 1) give you a good understanding of what your in for and 2) knock some sense into you before you waste countless hours of your valuable time.

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    Pricing
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    John Prattes

    General Manager

    (3.5) 18 reviews

  • 5.0 out of 5
    June 21, 2020

    Best car buying experience ever! Silvia was professional, kind and went the extra mile to get us into the exact car we wanted. I really thought it wasn't... going to work out. Silvia didn't give up and maintained a professional and kind attitude during the entire process. Will definitely be going back to see Silvia when we need another car.

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    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Silvia Egan

    Sales Consultant

    (5.0) 69 reviews

  • 5.0 out of 5
    June 19, 2020

    When you need a professional and helpful person to by a car, you must consider Mrs. Egan. She is a great trainer too. Thanks for your time and help in... this proces.

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    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We always appreciate positive reviews! Thank you, and happy motoring!


    Worked with:
    Silvia Egan

    Sales Consultant

    (5.0) 69 reviews

    Craig Camay

    E-Commerce Director

    (5.0) 9 reviews

  • 5.0 out of 5
    June 19, 2020

    Our new car buying experience at Nalley was awesome! We especially appreciated the work and service that Silvia Egan provided us. Spoke to her on the phone... before arriving at the dealership and she had the perfect vehicle with all of our required features just waiting for us. She also made the process fast and easy. Thank you Silvia!

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    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    JIzag, thanks so much for rating us so high! Be safe on the road!


    Worked with:
    Silvia Egan

    Sales Consultant

    (5.0) 69 reviews

  • 5.0 out of 5
    June 13, 2020

    Great experience! Entire team was very patient, extremely kind, and accommodating. Ms. Silvia did a great job handling my request and her presentations... and explanations were very helpful and thorough. Very knowledgeable. And Ray did a great job helping us through the paperwork stuff and was excellent and patient answering all our questions, holding our hands through the process. Also extremely knowledgeable. Great team!

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    1dayWt2GrayVW, we really appreciate this positive review! Thanks so much!


    Worked with:
    Silvia Egan

    Sales Consultant

    (5.0) 69 reviews

  • 5.0 out of 5
    June 1, 2020

    I HIGHLY recommend this dealership. I was shopping for a used car. Yasir Oraif worked with me individually and went above and beyond! Not only was he... incredibly courteous, he made extreme efforts to adhere to the Covid sanitation guidelines and social distancing. I wish all car salespeople were like him. I did not even feel like I was at a car dealership, I felt more like I had a personal shopper to help me through the car buying experience. He not only showed me the car I was looking at, he also showed (texted) me cars that fit my criteria. No heavy sales tactics, no pressure, and no obnoxious comments. Thank you to Yasir Oraif for such great customer service.

    5.0 out of 5
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    5.0 out of 5
    Overall Facilities
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    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    used car shopper, thank you for the high rating! Our team works tirelessly to provide excellent customer service.


    Worked with:
    Yasir Oraif

    Sales Consultant

    NOT RATED

  • 5.0 out of 5
    May 29, 2020

    Silvia is wonderful! As a woman walking into a dealership, she made me feel completely at ease. She is very knowledgeable about the cars and process. Ask... for her!!!

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    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi afton, thanks so much for rating us so high! Be safe on the road!


    Worked with:
    Silvia Egan

    Sales Consultant

    (5.0) 69 reviews

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