Village Volkswagen Chattanooga

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Reviews

Average Ratings

4.9
454 lifetime reviews. Includes reviews from DealerRater.com
  • John Martin

    I received a letter from Volkswagen on Thursday, Sept 22, regarding a recall on my wife's Passatt. I called Village Volkswagen to see if I could ...


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    I received a letter from Volkswagen on Thursday, Sept 22, regarding a recall on my wife's Passatt. I called Village Volkswagen to see if I could being my wife's car in on Friday, Sept 23, as were were leaving town for three weeks on Saturday, Sept. 24. The service department was very cordial and set me up with a 10:30 appointment on Friday morning. I was very thankful and grateful that they could do this. The recall had to do with a seal that needed replacing and they told me it would take about 2 hours. The time was not a factor and I am very happy to say that the recall repair was done in a very timely manner, everything was explained to me when the repair had been completed and my car was even washed before I left. Your service department and all of your personnel in this department are to be highly commended.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Great experience
    May 24, 2017

    Everything about this purchase was as it should be...very informative and non pressure sales. Thank you Scott...we sure do love the new Volkswagon!

    Village Volkswagen of Chattanooga

    Thank you for the feedback. We appreciate you taking the time to share your experience with us. Please contact Scott if you should need further ...


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    Everything about this purchase was as it should be...very informative and non pressure sales. Thank you Scott...we sure do love the new Volkswagon!

    Does recommend this dealer
    Village Volkswagen of Chattanooga

    Thank you for the feedback. We appreciate you taking the time to share your experience with us. Please contact Scott if you should need further assistance in the future. Thank you. Jeremy Holsomback General Manager Village Volkswagen Chattanooga


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  • 15,000 mile maintenance

    It was very easy to take my car in at the appointed time. The Service Manager was courteous and fun to talk with. My car was ready about an hour...


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    It was very easy to take my car in at the appointed time. The Service Manager was courteous and fun to talk with. My car was ready about an hour later. The best part was that I have Audi Care and didn't owe anything at the end of the visit!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Fantastic!
    May 18, 2017

    I love VW's! This is a fun dealership! Scott helped us to KNOW about the vehicle we were purchasing, took his time, gave us space and waited for u...


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    I love VW's! This is a fun dealership! Scott helped us to KNOW about the vehicle we were purchasing, took his time, gave us space and waited for us till the very end of the transaction (I think it was after 9:00pm!) Great fellow. I would recommend this Salesperson specifically, and the dealership as a whole to anyone!

    Does recommend this dealer

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  • Revised review.
    May 16, 2017

    Took my TT convertible in for service with a number of issues to be resolved. Steve in service was both polite and knowledgeable. I didn't reali...

    Audi Chattanooga

    Thank you so much for taking the time to give us your feedback. We appreciate your patience and your business. If you should need any further as...


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    Took my TT convertible in for service with a number of issues to be resolved. Steve in service was both polite and knowledgeable. I didn't realize it at the time, but the 12 year age of my car made it difficult for Steve to locate a part/parts needed for my car. In my opinion Steve tried very hard to find the part and to have it shipped in. I did become a bit concerned that rental car fees were continuing to add up on me, so I contacted the General Manager, Jeremy Holsenback, who became involved immediately. His reply to my message was complete, knowledgeable and helpful. The part has arrived, and my car will be ready this afternoon. I am very pleased with the attention given to my circumstances by both Steve Garverick in Service and by Jeremy Holsenback, the General Manager. These two gentlemen are great examples of exceptional customer care, and my heart-felt thanks go out to both of them and to the service technician who performed the work on my car. I certainly hope and expect this revised summary of my experience at Audi of Chattanooga leaves no doubt about my feelings about the dealership. I can only give them the highest rating available along with my thanks. Gary Foster

    Does recommend this dealer
    Came in for service or repair
    Audi Chattanooga

    Thank you so much for taking the time to give us your feedback. We appreciate your patience and your business. If you should need any further assistance please let us know. Sincerely Jeremy Holsomback General Manager Audi Chattanooga


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  • Outstanding Service

    Randy was exceptional in our recent customer service experience at VW Chattanooga.

    Dealer Response

    Ruth, Thank you for your 5 Star Review of #VillageVW! We will be sure to share these 5 stars with Randy :)


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    Randy was exceptional in our recent customer service experience at VW Chattanooga.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Ruth, Thank you for your 5 Star Review of #VillageVW! We will be sure to share these 5 stars with Randy :)


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  • Mr. John Martin

    My wife and I own two 2014 VW Passatts and have had each of them serviced at Village Volkswagen each time they were due to be serviced. Each time...

    Dealer Response

    Mr. Martin, Thank you for taking the time to share your experience and giving Village Volkswagen's Service Department a 5 Star Review. We look for...


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    My wife and I own two 2014 VW Passatts and have had each of them serviced at Village Volkswagen each time they were due to be serviced. Each time we have been treated exceptionally by the service department personnel. We feel like we are very important to them and they have never caused us to think differently. This particular service was the 30,000 service on my Passat and I could not have been treated any better. They kept in touch with me during the time I was in the very comfortable waiting area to let me know the status of the service. My plans are certainly to continue having my Passat and my wife's Passatt serviced at Village Volkswagen and I highly recommend them to others.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Mr. Martin, Thank you for taking the time to share your experience and giving Village Volkswagen's Service Department a 5 Star Review. We look forward to seeing you on your next visit! Sincerely, Danielle Wennerstrom Village Volkswagen


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  • Truly helpful - not pushy
    May 12, 2017

    We came looking for a particular, uncommon feature and thinking we wanted a used Passat. Scott greeted us warmly and quickly got us to a test dri...

    Village Volkswagen of Chattanooga

    Dr. M. Congratulations on your new car. Thank you for choosing Village Volkswagen for your recent purchase. We appreciate you taking the time t...


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    We came looking for a particular, uncommon feature and thinking we wanted a used Passat. Scott greeted us warmly and quickly got us to a test drive over a very well thought-out route. When we decided against the Passat, Scott listened to our considerations and found another used vehicle that met our needs and was in our price range. Later he even helped by 'phone with a question I had about an indicator light. The paper-work on our purchase was prepared carefully and explained well. The manager was even able to help us with our bank's delay in transferring funds to our checking account!

    Does recommend this dealer
    Village Volkswagen of Chattanooga

    Dr. M. Congratulations on your new car. Thank you for choosing Village Volkswagen for your recent purchase. We appreciate you taking the time to give us your feedback. If you should need any assistance in the future feel free to contact us. Thank you again. Jeremy Holsomback GM Village Volkswagen Chattanooga


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  • Excellent customer service!
    May 11, 2017

    We were welcomed as soon as we arrived on the lot. Lynn went above and beyond to make my son's first car purschase a special one. She guided us th...

    Village Volkswagen of Chattanooga

    Thank you for your 5 Star Review of #VillageVW and #AudiChattanooga! We will be sure to share your experience with our staff and let them know to ...


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    We were welcomed as soon as we arrived on the lot. Lynn went above and beyond to make my son's first car purschase a special one. She guided us through every step which made the whole process go smoothly.

    Does recommend this dealer
    Village Volkswagen of Chattanooga

    Thank you for your 5 Star Review of #VillageVW and #AudiChattanooga! We will be sure to share your experience with our staff and let them know to keep up the great work!


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  • Great

    Best dealership ever!! Kara and Robert were awesome!

    Dealer Response

    Wow Megan! Thank you for your 5 Star Review of #VillageVW! We will definitely pass this along to Kara & Robert to let them know to keep up the gr...


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    Best dealership ever!! Kara and Robert were awesome!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Wow Megan! Thank you for your 5 Star Review of #VillageVW! We will definitely pass this along to Kara & Robert to let them know to keep up the great work :) Danielle Wennerstrom BDC Manager Village Volkswagen


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