Gossett Volkswagen Germantown

I took my 2014 Jetta in for a Oil Change when I got there my brakes where working but when I got the car back my brakes didn't work anymore. They wouldn't... allow me to use my coupon I had for oil change. They couldn't give my husband and I a straight answer to what happened to my brakes, they tried to charge to check to see what they did, but on the inspection paper they gave told me that the brakes was good but they said that the car wasn't safe to drive. my kept asking them did they tell me that the brakes wasn't working before they started working on the car and they said no. my experience with them was horrible and they still didn't correct the problem. the mechanic had a attitude about the situation and he didn't want to look at the to see what was going on with it. if my husband didn't watch them through the window of the dealership I don't think they would have checked the car. So we are done with Gossett VW Germantown they will not work on our 2 Jettas again.

On a road trip and the A/C was not working at all in 90 degree heat! I and my car were treated like royalty and the problem fixed under warranty! What... a joy!

Just wanted to spread the word about a salesman named Justin at Gossett VW- You can tell from the start he is rare and definitely has your best interest... at heart. I will go back just because he is a great part of their team!! Very sharp young man

Had a nail in my tire. they took great care of me and my car

Nate worked me in immediately and had broken brake light repaired within 15 minutes and only charged for the bulb costs. I had gone to AutoZone to fix... it myself, but AutoZone wouldn't touch it since panels had to be removed. Was very pleased with their courtesy and getting the brake light repaired on short notice. Thanks!

*REALLY BAD EXPERIENCE* I went to store last Saturday for oil changed, first In soon I get in the store nobody was there on the front, waited for couple... minutes the Lady come with really tired hi, how are you? so by that some down energy started, the very quick she told me come back 45 min later, didn't asked me if I wanna my car watched or says the car washer services wasn't work that, back to get my car no stick with my next oil changed information, didn't check water in my car, I'm not sure if they checked everything I did pay for, and maybe they didn't my oil changed, i hope they did, plus called spoke to the manager he apologize, that is it, definitely I'm not wanna be special, but minimum is minimum as customer, I really don't wanna this type of people take care my car anymore, I check another facility that will bring my car next time, just want you everybody that will complain about this terrible experience and share my feelings that I hope you can fixed it for another customers, I will share this bad experience with everywhere I can, nothing will pay my bad feelings last Saturday, and PLEASE don't let people passing for the same situation I was in the German town story, after couple minutes ago talking to Manager I still no get solution for my sticker and when I should back to do next oil change, maybe they don't wanna me be there again, maybe because I'm Brazilian Latino, or maybe they really don't like me still no get it,I will try to contact another dealer and Hopefully they will help if not will checked maybe Walmart that is not Volkswagen dealer, but no oldest car always was very care about any service there, I do have pics and all information to prove the BAD Experience.

I don't enjoy writing negative reviews at all. Based on the fact that this place is a large authorized Volkswagen dealer my expectations were high. But... alas, the process dealing with a sales person in the used car department was just unacceptable. However, it was a first for me: I was never called 'bro' three times in one sentence, I also can't remember that somebody who wants to sell me something yells at me. The purchase never happened.

Amazing in every department! Very friendly people. They made me feel very comfortable and got me in and out with a GREAT deal. Definitely going back for... my future vehicles.

I am new to the Gossett Volkswagen family. My experience is one of complexity, However my experience was not totally bad. I was shopping for a car online.... I originally chose a used 2010 convertible beetle. Needless to say wasn't a good choice in the end. At this point my frustration was times 10. Oh did I mention I found my salesman on Covington Pike but my car picks seemed to have all come from Germantown location. Oh back to my experience...I was frustrated and without a car. At this point the Sales Manager Mr. Allen stepped in and went to work! He was awesome and so was my salesman Mike Hibbler. I ended up with a 2012 Volkswagen Passat SE. I like my car but I must agree with the other customers GOSSETT needs to upgrade on their service department. The service is poor and I'm not sure that the work is being done that is requested by the customer. When you build relationships you look for longevity consistency and honesty...that old cliché that one apple can spoil the bunch is really a true statement. If great service starts at the first meet and greet in should ricochet throughout the entire experience. True my car was used at purchase but I expect the same courtesy from the service department as if I bought it brand new off the showroom floor. Now where is my thirty day follow-up?

I HAVE HAD A TOUREG FOR 6 YEARS. EVERYTIME I GO INTO SERVICE I AM GREETED BY THE SERVICE PEOPLE AND ALSO THE SERICE MGR. THESE PEOPLE ARE THE MOST HELPFUL... PEOPLE TO ME. IF I HAVE TO HAVE MY VEHICLE IN OVER NIGHT I AM GIVEN A RENT A CAR AND DONT HAVE TO WORRY ON HOW IM GOING TO GET BACK AND FORTH TO WORK. THE SERVICE DEPT. IS ONE REASON I DO KEEP MY VEHICLE, IT HAS OVER 100,000 MILES AND I AM ALWAYS TREATED AS IF IT WERE A BRAND NEW ONE.