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Benson's Ingram Park Nissan

(701 reviews)
2015 consumer dealer award
View 1 awards
2015 consumer dealer award

Reviews

(701 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Benson's Ingram Park Nissan from DealerRater.

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I was very disappointed in the communication if this

I was very disappointed in the communication if this lengthy repair. I had to call to get any information on my car even though I was promised updates. Happy to have my car back.l after 7 weeks

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

I'm sorry to hear about the communication issues during your repair. We strive for better service and appreciate your patience throughout this process. If there's anything more we can do or discuss, please feel free to reach out. Thank you, Jessica Jalomos - Customer Relationship Manager - 2106816300

Dealer response

I'm sorry to hear about the communication issues during your repair. We strive for better service and appreciate your patience throughout this process. If there's anything more we can do or discuss, please feel free to reach out. Thank you, Jessica Jalomos Customer Relations 2106816300

I had a 1030 appointment for an oil change.

I had a 1030 appointment for an oil change. It took over 3 hours to complete.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

I'm sorry to hear about the longer-than-expected wait time you encountered. We aim for efficient service, especially when an appointment is made, and your feedback is valuable to us. If there's anything we can do to further assist, I invite you to please reach out. Thank you, Jessica Jalomos - Customer Relationship Manager - 2106816300

Service was great and professionalism was good.

Service was great and professionalism was good. Exceeded my expectations for car maintenance at a dealership..

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear that our team at Ingram Park Nissan exceeded your expectations for car maintenance. Thank you for being part of the IPAC family!

Dealer response

Jamecucci, thank you for your kind review; we are happy to pass along your comments to the team here at Ingram Park Nissan! If you have any further questions, please don't hesitate to reach out!

These guys did a great job.

These guys did a great job. Good customer service, thorough, and great on timing as usual

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Seeing your rating of Ingram Park Nissan made our day. Thank you for being part of the IPAC family!

Very nice.

Very nice. Very helpful. And he got the job done. Very understandable. Love the concern. Thank you very much.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Dealer response

Robbie, we're delighted to hear that you had a positive experience with our team at Ingram Park Nissan. Thank you for your kind words and for being part of the IPAC family!

The service was completed without to much inconvenience

The service was completed without to much inconvenience and got me back on schedule in the minimum time. Good efficiency and dependable service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear that our team at Ingram Park Nissan provided efficient and dependable service, getting you back on schedule quickly. Thank you for your feedback and for being part of the IPAC family!

Bis wast great at providing good service.

Bis wast great at providing good service. Looking for this kind of service on my next visit.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks for choosing Ingram Park Nissan! Bis will appreciate the shoutout. See you next time, and thank you for being part of the IPAC family!

After initial confusion due to Paige’s tablet all was

After initial confusion due to Paige’s tablet all was very good. been your customer since 1994

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Ingram, we are happy to hear that Paige was helpful and helped Ingram Park Nissan earn your five-star review. Thank you for being part of the IPAC family!

It was a good experience with Bis, very open and honest

It was a good experience with Bis, very open and honest with the communication about my car, wait time, and some other things we got to talk about briefly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Jeffrey, we're glad to hear that Bis provided you with open and honest communication during your visit at Ingram Park Nissan. Thank you for sharing your positive experience, and for being part of the IPAC family!

Thomas was kind and helpful.

Thomas was kind and helpful. He was efficient and the process went quickly. He even stayed late helping us.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for sharing your experience! We're glad to hear Thomas provided efficient and helpful service at Ingram Park Nissan. We appreciate your feedback and hope to assist you again in the future!