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Reviews

Average Ratings

4.0
16 lifetime reviews.
  • Made buying a wonderful experience

    Our business was transacted online and via phone. Jay was super. He even drove the car to us. No easy feat as we live 200 miles away. What a wonde...


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    Our business was transacted online and via phone. Jay was super. He even drove the car to us. No easy feat as we live 200 miles away. What a wonderful experience!!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Very disrespectful manager

    Terrible experience, I was giving them a second chance and they just let me down once again. There really needs to be another acura dealer because...


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    Terrible experience, I was giving them a second chance and they just let me down once again. There really needs to be another acura dealer because this place in no way earned my business. I will tow my car to Atlanta before I deal with them again.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Still Looking

    I've owned an Acura from 1991 to present and I've dealt with Sutton since I moved here in 2006. Lee is the one that has always treated us right. W...


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    I've owned an Acura from 1991 to present and I've dealt with Sutton since I moved here in 2006. Lee is the one that has always treated us right. We downsized a little too quick when we purchased our RDX. We're looking to go back to the MDX but we want the right one. We'll keep looking and if/when we find one, we're ready to purchase. Sutton has always done us right so that's the main place I'll be looking.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Came in for service or repair
    Did not make a purchase
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  • Courtesy

    Didn't get to buy or purchase but the customer service give me a sense of comfort and is willing to try to purchase later in the future


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    Didn't get to buy or purchase but the customer service give me a sense of comfort and is willing to try to purchase later in the future

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Unparalleled Customer Service

    Sutton Acura is an outstanding dealership – there commitment to my overall customer satisfaction has been unparalleled. If you are looking for a d...


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    Sutton Acura is an outstanding dealership – there commitment to my overall customer satisfaction has been unparalleled. If you are looking for a dealership that will take care of the customer – look no further. They stand by their vehicles and will ensure a positive buying experience. Initially we had a matter that needed some personal attention. Sutton Acura carefully listen to my issues, responded in kind and went “over-n-beyond” to ensure I was happy with the resolution. This type of dedication to customer service is indeed exceptional and not lost at Sutton Acura. My personal gratitude to the owner Carlton Sutton whom defines professionalism; I cannot say enough on how he took care of my issues and turned around a potential negative experience into one of the most positive transactions I have ever experienced.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Took a chance on this. Worked out well

    I was shopping for a newer car online when I came across one for sale here at Sutton Acura. The car was in my "top three" list, looked good in the...

    Dealer Response

    We are pleased to hear you had a great experience with Hugh Paul and the rest of our Sutton Acura team! Thank you for taking the time to leave yo...


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    I was shopping for a newer car online when I came across one for sale here at Sutton Acura. The car was in my "top three" list, looked good in the pictures, and had a clear carfax. So I took a trip from Tallahassee up to Macon to buy the car. I'm glad I did. The car was very clean and priced right. The salesman, Hugh Paul, was personable and easy to do business with. The rest of the staff that I dealt with were also friendly and professional. Overall a very good buying experience.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    We are pleased to hear you had a great experience with Hugh Paul and the rest of our Sutton Acura team! Thank you for taking the time to leave your feedback and we hope you enjoyed driving your new vehicle home from Macon to Tallahassee. Please let us know if you need anything in the future! Sincerely, Stephanie Giomi - BDC Manager, Sutton Acura


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  • awesome service department and new car sales

    bought my first Acura with Sutton Acura 6 years ago. The service department always takes care of me and is very professional and the facilities a...

    Dealer Response

    Lynn - Congrats on your new ILX! We are honored to have been serving you for the last 6 years. We pride ourselves on customer service and are th...


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    bought my first Acura with Sutton Acura 6 years ago. The service department always takes care of me and is very professional and the facilities are beautiful. I was in for an oil change and decided to look at some of the new ILX. The representative was knowledgeable and easy going. I bought the car and love it. I highly recommend this dealership.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Lynn - Congrats on your new ILX! We are honored to have been serving you for the last 6 years. We pride ourselves on customer service and are thrilled to hear that we have been taking great care of you! Thank you for your feedback and we look forward to seeing you again! Sincerely, Stephanie Giomi - BDC Manager, Sutton Acura


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  • Best Experience...and 2 times now!

    I bought my first Acura with Sutton Acura 6 years ago. The service department always takes great care of me and are very professional...and the fa...

    Dealer Response

    Lynn - Congrats on your new ILX! We are honored to have been serving you for the last 6 years. We pride ourselves on customer service and are thri...


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    I bought my first Acura with Sutton Acura 6 years ago. The service department always takes great care of me and are very professional...and the facilities are beautiful. I was in recently for an oil change and decided to look at the a new ILX. The representative that helped me was knowledgeable and easy going. I bought the car and I love it! I highly recommend this dealership.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Lynn - Congrats on your new ILX! We are honored to have been serving you for the last 6 years. We pride ourselves on customer service and are thrilled to hear that we have been taking great care of you! Thank you for your feedback and we look forward to seeing you again! Sincerely, Stephanie Giomi - BDC Manager, Sutton Acura


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  • Sutton Acura two thumbs up

    Awesome experience, started online with Sutton Acura and ended up purchasing a New MDX. Thanks guys, returning customer for sure. ChrisRyans

    Dealer Response

    Thank you, Chris, for the fantastic review! We are thrilled to hear you had such an excellent car buying experience with us! We appreciate your bu...


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    Awesome experience, started online with Sutton Acura and ended up purchasing a New MDX. Thanks guys, returning customer for sure. ChrisRyans

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you, Chris, for the fantastic review! We are thrilled to hear you had such an excellent car buying experience with us! We appreciate your business and look forward to serving you again in the future! Best Wishes, Stephanie Giomi - BDC Manager, Sutton Acura


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  • Highly Disappointed!

    I found a used car at this dealership and was 90% sure I was going to buy it. Wanted to drive it for a day to be sure. Ashley Sutton did not want ...

    Dealer Response

    There are so many inaccuracies in the above review that we'd just like to share our side. First I'd like to apologize to the above reviewer on be...


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    I found a used car at this dealership and was 90% sure I was going to buy it. Wanted to drive it for a day to be sure. Ashley Sutton did not want me to take it without buying for fear that the 69+ thousand miles would turn over to 70 and be harder to sell.....okay, I understand that.....then was told they had 3 calls on the car that day (are they trying to rush me into a decision?)....I decided to wait a day to research and make sure THIS was the car for me. I pulled up the car fax when I got home last night (never offered at the dealership) and found that in the cars 4 years of life it has had 5 owners, the last owner bought and retuned it to Sutton within 5 months of purchase..... Advice to you...if buying a used car, ask about its history, pull a carfax. If the info is not offered to you, there is probably a reason.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    There are so many inaccuracies in the above review that we'd just like to share our side. First I'd like to apologize to the above reviewer on behalf of Sutton Acura for our failure to not get you all the information about the vehicle you were considering. Here are few undisclosed facts about the Chevy Traverse in question. 1.)It was a manager's friend's mother who traded the car in with us. She bought it Chevy certified the year before and he traded her out of it (not because of a problem) 2.)This car has a 100% clean carfax and has never been in an accident (we pull carfax reports on all of our vehicles and post them on our website with the car for all customers to see) 3.) This SUV was never sold and returned to us. It was traded for, the used car managers wife drove it for 5 months as a demo - and it's just recently been repriced, reserviced, and offered for sale again. (The carfax does show it was offered for sale and stocked back in - we are currently correcting the inaccurate information on the carfax report) Again I'd like to apologize for the miscommunication about the history of this vehicle.. However, we inspect and service every used car before it's placed on the lot for sale.. if any issues are discovered that can't be serviced or repaired - We wholesale those "bad apple" off. Lastly, We want everyone to know that Sutton Acura does not use pressure sales tactics in any part of our sales process. In this particular instance, another salesperson had a set appointment on the same vehicle - While the reviewer wanted to take the car Saturday-Monday, we couldn't allow it to go out in that time frame with another prospective buyer coming in on the car. We did offer for this reviewer to come back and pick up the car on Monday for an extended test drive. We understand there's a lot of competition out there and that everyone is going to shop for the best vehicle to meet their needs. We offer great quality used cars at very competitive prices. Thank you, Sutton Acura


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