Volkswagen of Clarksville

Reviews

4.1 out of 5 4.1
196 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    October 15, 2018

    Brent was excellent to work with. You can tell he is a busy guy, but he never makes you feel like he’s too busy for you. We were very happy with... our experience.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for sharing your response to Brent's outstanding customer service! If you ever need anything else from us, please feel free to give us ...a call or stop by. Have an awesome day!

  • 4.0 out of 5
    October 6, 2018

    Have purchase multiple cars from this dealer. Salesman was guy named Mark, very good one but is quite busy. The back office work is not very efficient... in my opinion, no better or worst than the industry standard... really only bad part about purchasing experience. Service department has been very good at maintaining the cars and getting me in/out pretty quickly. So overall pretty good dealership.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Volkswagen of Clarksville. If you have any furthe...r questions, please don't hesitate to reach out! We hope you have a great day!

  • April 8, 2017

    Very easy transaction without the typical "hard sell." I knew what I wanted, they found it and had it delivered quickly.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    We are so glad we met your expectations. Open and upfront is what we strive to bring to our customer every day. Thank you for your trust. Greg Dils ... Volkswagen of Clarksville 812-288-5500

  • 2.0 out of 5
    September 25, 2018

    Went in to this dealer because they had the used car that I wanted. I was completely upfront with my situation from the go and told them I did not want... to waste anyone's time if this vehicle would not fit financially because I did not "need" to buy another car. Well on the surface they appeared to do everything in their ability to get it done. Only after everything was done all the lies came out. After being told that I was approved at a certain term and monthly price that I agreed to and signed the paper work, they call be the next day to tell me oops the bank did not actually approve this and the payment will be much higher. (They did get this fixed) Next as this was a used car with no dealer warranty I asked what could be done. They offered 90 day 3000 mile warranty which was awesome and I signed the paper for it only for them to change it after I signed and left to only be for Power-train. The Bluetooth did not work which they sent to a "Sister store" to have fixed where one location or the other scratched the screen and both locations say it is the others responsibility to fix it. Windshield wiper fluid nozzles were broke (no call back had to fix this on my own). Tires out of balance they want $70 to do this. Advertise 1 year of Sirius XM and you only actually get 3 months.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Robert, we are sorry to learn that your visit to Volkswagen of Clarksville did not live up to your expectations. Although we are not used to getting ...reviews like this, we take them seriously and would like you to know that if you give us the chance we will do everything possible to make it up to you. We would like the opportunity to address your concerns. Please reach out to us directly at (812) 288-5500 when you have a chance. Thank you, and we look forward to hearing from you.

  • 5.0 out of 5
    September 14, 2018

    Battery went out with no warning late in the day. Service Dept. worked me in for a total replacement seamlessly. Staff was very courteous and accommodating.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Stephen, we are so pleased that we were able to meet (and hopefully even exceed) your expectations and that you enjoyed your time here at Volkswagen o...f Clarksville. On behalf of the entire team, let me say that it was our pleasure serving you and meeting your needs. We look forward to seeing you again.

  • 1.0 out of 5
    September 10, 2018

    Avoid VW of Clarksville, especially the service department. Eric and his hack service writers are liars. Back in early July I scheduled to have my airbag... and fuel pump recalls repaired. I had been waiting months on the parts for the airbag. When I went in to pick up my car I was informed the airbag recall was not corrected because they did not have parts. I was promised a loaner when the parts came in. I called VW of America, parts were earmarked for my car, and an appointment set for mid-August. When I called to confirm with Clarksville, they did not have a loaner available so I agreed to reschedule. I was supposed to be called when a loaner would be available. Two weeks later, no call. When I called, I set up and appointment through Eric with the promise of a loaner. After driving through 1 hour of rush hour standstill traffic to get from Louisville to Clarksville, everything is written up. No loaner. Over an hour and a half later I am waiting on a call back from an owner or at least someone there who would care besides the very sweet sounding person who answers the phones.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hello, thank you for taking the time to leave us this detailed feedback. We pride ourselves on providing exceptional service, so we are disappointed t...o hear that your experience with us may have been anything less than satisfactory. We'd like the opportunity to turn your experience around. Please reach out to us at (812) 288-5500 at your earliest convenience to discuss how we can turn this experience into a positive one.

  • 5.0 out of 5
    September 1, 2018

    Great people, they get things done fast and effeciently. The cars are very well detailed, I recommend this place to all. The best staff I've been... to.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hi Chris, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us ...a call or stop by. Have an awesome day!

  • 5.0 out of 5
    August 4, 2018

    Good sales people I went there ready to turn in my old leasse They got me On a 2019 vw jetta Work out my payments Great shopping experience!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you so much for your kind words about your experience here at Volkswagen of Clarksville. We try every day to satisfy our customers and it?s alwa...ys nice to know when we succeed. Congratulations on your new 2019 Jetta! Safe travels!

  • 1.0 out of 5
    April 17, 2018

    Charged $330 in diagnostic fees to re attach 1 vacuum hose and when the General Manager gave me a schtick about paying a doctor everytime you see him my... reply was,"That's like comparing apples to oranges." He told me I had an attitude, threatened to call the police and had me removed from the premises. DO NOT DO BUSINESS WITH THIS DEALERSHIP! GO TO LOUISVILLE!

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 2.0 out of 5
    October 11, 2017

    We leased a Jetta for 4 years then decided to purchase it. Everything that could go wrong, has. The most frustrating thing is they said we wouldn't have... to pay the return fee on the car if we purchased the car. We have been getting a bill from Volkswagen for months, for the return fee. And for MONTHS we have been calling the dealership to fix this. The finance manager, Patrick, is now screening my phone calls. He said he would take care of it, hasn't, and now doesn't want to talk to me. I wish I had never stepped foot in that dealership. I love my car but I can get a Volkswagen somewhere else. Oh, and now I'm going to collections because they won't do their job.

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
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