Reviews
Write a reviewI had Great pleasure to buy from this wonderful
I had Great pleasure to buy from this wonderful dealership I love my new jeep wrangler
Hi there, It makes us happy that our team was wonderful whilst assisting you. Thank you for choosing Five Star Chrysler Jeep Dodge Ram Macon and please let us know if we can be of any further assistance.
Very kind professional and with high courtesy.
Very kind professional and with high courtesy.promised right on the time given.Would most definitely recommend this dealership to friends and family
Thank you for your kind words! We're happy we could help. Please let us know if you have any additional questions about services you received and thank you again for choosing Five Star Chrysler Jeep Dodge Ram Macon!
They were Extremely friendly and helpful I would
They were Extremely friendly and helpful I would definitely recommend buying a vehicle from them! Everyone that I talked to was happy to answer any questions I had and work to get me the best deal.
Hello Trey! Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our Sales Department could make this a top-notch experience. We hope you enjoy your new purchase and we look forward to continuing to serve you in the future here at Five Star Chrysler Jeep Dodge Ram Macon.
Jonathan Wood and team members displayed great customer
Jonathan Wood and team members displayed great customer service and professionalism. They were helpful with answering all questions I had. A great team.
Thanks for your positive rating and review, James. We are pleased to learn that our Sales Department went above and beyond for you during your visit. Thanks for choosing Five Star Chrysler Jeep Dodge Ram Macon.
I had an excellent experience with the staff.
I had an excellent experience with the staff. They took care of all my needs and very friendly.
We're happy our team here at Five Star Chrysler Jeep Dodge Ram Macon provided you with an excellent experience. Thank you for your positive feedback, and we look forward to helping you again!
There’s no way I would use this dealership again.
There’s no way I would use this dealership again. They were quick to take the cash when I purchased a vehicle but they have been very slow about returning money they owe me. I bought a 2021 Jeep Renegade in September 2021. I had planned to finance with my bank and even had the check with me to make the purchase, but they were able to get a better rate going through the dealership. During the purchase I added on an extended warranty and of course GAP. Well, November 03, 2021 & December 23, 2021 I had deer run into the side of the vehicle with the last one totaling the car (finally finalized in February with insurance). Called Five Star the beginning of February and told them I needed to cancel the GAP and Extended Warranty and they informed me I have to make the 80 mile (160 mile round trip) trip to sign paperwork. I made the drive and signed the paperwork and was told it would be 6 to 8 weeks to get the check in the mail. Well, we’re pass all that. They won’t return my phone calls and every time I call I get passed around and put on hold. Never again will I buy a vehicle from Five Star Automotive Group.
Hello, Please know that your feedback is very important to me and I would like to speak with you directly in regard to the refund check and the experience you have shared. Please provide me with your preferred method of contact so we can discuss this further. Thank you, Matthew McDaniel General Manager mmcdaniel@fivestaronline.net
Richard Watkins 4047355414
I had the recalled fuel pump go out of my 2020 Ram 3500
I had the recalled fuel pump go out of my 2020 Ram 3500 while pulling a camper to Florida. I got the truck towed to 5 Star Dodge in Macon. They told me that they don't issue rental cars so I had my son drive from Suwanee , Ga to pick my wife and I up. The truck stayed at 5 Star Dodge for close to one month for repairs. They supposedly replaced the entire fuel system on the truck. I went to pick up the truck and they emptied all the fuel to make the repair and never put any back in the tank so I lost over 30 gallons of deisel fuel. Then 2 weeks after picking the truck up, a strong deisel smell became prevelant. Then I took the truck to Mall of Georgia Dodge and they immediately put me in a rental car for the duration of the repair. Mall of Georgia is having to redo the entire repair that 5 Star Dodge of Macon just made on the truck. I would not reccommend 5 Star Dodge for any service or warranty work what so ever. They were terrible to deal with, and offered no updates as to the progress of my truck. Dealing with 5 star Dodge was the worst experience that I have ever had with a car dealership in my entire life!!
Hi, Thank you for taking the time to leave your feedback. We strive to provide our guests with the best experience possible and would like to learn more about your service experience. If you would like to share more details of your review, please reach out to me at your earliest convenience. Patrick Hoye General Manager phoye@fivestaronline.net
Professional, very accommodating, did what he said he
Professional, very accommodating, did what he said he would do. The car was exactly what I was looking for. Can not say enough good things about your sales rep. Was very easy to work with. I would recommend Mr. Curtis Weaver to friends and family.
Thank you for choosing Five Star Chrysler Jeep Dodge Ram Macon! We are happy to know that you enjoyed an easy and friendly sales experience with our team. Let us know if there is anything else we can help you with!
Very easy and smooth process.
Very easy and smooth process. No pressure. Would highly recommend to anyone looking for a new vehicle.
Thank you for your kind words! We're happy we could help. We want all our customers to feel this way when leaving Five Star Chrysler Jeep Dodge Ram Macon! We hope to be of service to you again!
Old school ripoff. Over charge for service $4020 for...
Old school ripoff. Over charge for service $4020 for heater core plus flush. All other Dodge dealerships charge $1550 for same service. There unstaffed and know you will leave. Still charging you $189.99 dynastic for part and flush ? This practice was stopped by other dealers years ago. Be aware!!!! There are honest dealers elsewhere. Do not allow family members to make this mistake.
Greg, Your feedback is very important to us and I would like to speak with you in regard to the service for your vehicle and the pricing you have shared. Would you please provide me with a good method of contact for you so we can discuss your feedback in further detail? Thank you, Patrick Hoye General Manager phoye@fivestaronline.net