Lauderdale BMW of Pembroke Pines

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Reviews

Average Ratings

4.9
435 lifetime reviews. Includes reviews of Lauderdale BMW of Pembroke Pines from DealerRater.com
  • Jonathan Garcia - Outstanding Service Advisor
    February 22, 2017

    I just had my 535i serviced on 2/20/17. All the minor issues were sorted out, and covered by my warranty. I was proved a courtesy vehicle during...


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    I just had my 535i serviced on 2/20/17. All the minor issues were sorted out, and covered by my warranty. I was proved a courtesy vehicle during the time the car was being serviced. I am very impressed with the level of professionalism, detail and quality of care that I experienced at this dealarship. They make you feel like family. I would highly recommend this dealership/service center to anyone needing service for their BMW. Once again thank you.

    Does recommend this dealer
    Came in for service or repair

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  • GREAT PEOPLE WORK THERE
    February 8, 2017

    I CALLED THE SERVICE DEPARTMENT LAST NIGHT AT ABOUT 4:15 PM AND SPOKE WITH STEPHANIE KHALEEB ABOUT MY SONS 1016 428 GRAND COUPE HE WAS HAVING A PR...


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    I CALLED THE SERVICE DEPARTMENT LAST NIGHT AT ABOUT 4:15 PM AND SPOKE WITH STEPHANIE KHALEEB ABOUT MY SONS 1016 428 GRAND COUPE HE WAS HAVING A PROBLEM GETTING HIS PLATE OFF SO SHE SAID NO PROBLEM BRING IT IN SO WE DID THE SMORNING AND SHE GOT IS RIGHT IN TO A TECH WHICH WAS JOHNATHEN GARCIA THE TRIED GETTING THE PLATE OFF AND COULDNT SO THE PUT A WHOLE BRAND NEW PLATE HOLDER ON AT NO CHARGE THE REASON IM MAKING A BIG DEAL OUT OF IT IS BECAUSE I CALLED THEM FROM MASS AND THEY DIDNT BAT AN EYE TO HELP US THANK YOU AGAIN STEPHANIE AND JOHNATHEN U GUYS ROCK AND MY SON SAID HE WILL BE GOING TO U FOR ALL HIS WORK THANKS AGAIN FRAN WHITENETT PAXTON MASS

    Does recommend this dealer
    Came in for service or repair

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  • Incorrect Diagnostic
    February 1, 2017

    My wife took the car because it was making a squealing noise. She came back with an estimate of repairs citing engine belt replacement and oil lea...

    Lauderdale BMW of Pembroke Pines

    Your low star rating concerns us. We would like to know more about your experience, and what we could have done to make it better. At your conven...


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    My wife took the car because it was making a squealing noise. She came back with an estimate of repairs citing engine belt replacement and oil leaking and a total over $1K. Replaced the belt just to please my wife. I kept the belt taken out just to prove that it is still in excellent condition. There was NO oil leak. Replaced two belt tensioners that were causing the squealing noise. Total bill parts and labor: $285.00.

    Does not recommend this dealer
    Came in for service or repair
    Lauderdale BMW of Pembroke Pines

    Your low star rating concerns us. We would like to know more about your experience, and what we could have done to make it better. At your convenience, please contact our Service Manager Darrell Walden at (954) 620-5060. He is expecting your call.


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  • Fabulous
    January 2, 2017

    This is my first lease and first BMW. This has been the best experience with obtaining a new vehicle. Ted Levine was my sales person and we made t...


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    This is my first lease and first BMW. This has been the best experience with obtaining a new vehicle. Ted Levine was my sales person and we made this experience enjoyable and painless

    Does recommend this dealer

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  • Our Sales Advisor, Les Cutler was Great!
    December 21, 2016

    Frequently, the buying or leasing of an automobile, is a stressful time consuming activity. This was not the case with our recent leasing of 2 BMW...


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    Frequently, the buying or leasing of an automobile, is a stressful time consuming activity. This was not the case with our recent leasing of 2 BMW's from Les Cutler. Les made the process easy and enjoyable. Plus he went to bat for us as far as our financial and other needs, were concerned. This is the second time we have dealt with Les, and it was a pleasure! I highly recommend utilizing Les Cutler and Lauderdale BMW of Pembroke Pines.

    Does recommend this dealer

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  • Best car leasing experience
    December 18, 2016

    Like every car buyer out there, I experience great anxiety during the process of whether I am leasing or buying a car; however, Les Cutler has a w...

    Lauderdale BMW of Pembroke Pines

    Thank you Woodine for your loyalty to me and the BMW brand. I am very pleased to see you are satisfied with the new car and my services. I look fo...


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    Like every car buyer out there, I experience great anxiety during the process of whether I am leasing or buying a car; however, Les Cutler has a way of making me feel very comfortable. I re-leased a new vehicle a week ago and I was very impress of how seamless the process was. Les is one the best car sales person I have ever encounter. He is friendly but more importantly he goes above and beyond to make sure I was fully satisfy with not just the product but the price as well. I will definitely recommend Les and Lauderdale BMW of Pembroke Pines to all my family members and friends.

    Does recommend this dealer
    Lauderdale BMW of Pembroke Pines

    Thank you Woodine for your loyalty to me and the BMW brand. I am very pleased to see you are satisfied with the new car and my services. I look forward to continuing our long term relationship. Enjoy the car and the holidays. Les Cutler


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  • Five Star Feeling!
    December 16, 2016

    The hassle of leasing a vehicle was about to overwhelm me once again. It has always been a drudgery and I was not looking forward to it. Ther...

    Lauderdale BMW of Pembroke Pines

    Speaking for my entire team, it was our pleasure working with you Marc ordering and delivering your new BMW 330i sedan. We all enjoyed the experie...


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    The hassle of leasing a vehicle was about to overwhelm me once again. It has always been a drudgery and I was not looking forward to it. Therefore, thank you dealerrater.com, as I went to your site, because I wanted to work with the finest BMW dealership in the state of Florida, along with the most consummate sales professional, as reviewed by BMW customers. #1 was Lauderdale BMW of Pembroke Pines and 2016 Dealer Of The Year. Also holding the top spot was Les Cutler, with a 5 star combined rating with over 233 reviews. So, my initial phone conversation with Les was back in October 2016, when he was test driving an M4 in Homestead. He was very cordial and I explained that I wanted a 2017 330i, which was not available for a month or two. We agreed to meet at a later date, when the new cars arrived. Although I lived approx. 30 miles away, it was well worth the trip. When I first met Les on Nov. 1, 2016, he was so affable and I could tell he had a passion for selling BMW's and working with his clients. He showed me the new 2017 330i vehicles and we discussed facts and figures and I felt at ease with Les, as he was a regular guy. Since there were options that I did not want, we ordered the car and it arrived a few days ago. When I came to pick up the car, Les was there to greet me. We finalized all the details, and then he introduced me to Mara, the Finance Manager. She could not have been nicer and reviewed all the necessary papers and some additional options. Finally, the Genius team of Javier and Quan showed me all the new bells and whistles. They were two great guys. Terrific customer service has always been paramount with me. Les and his team made the whole process of leasing a pleasure that worked seamlessly from start to finish. He is a Client Advisor who epitomizes what the word Professional is all about, and he represents his company and industry in the best possible light. Driving a BMW is truly The Ultimate Driving Machine, as we all know. Getting to that wonderful point of driving out of a dealership, should also be a fulfilling and enjoyable experience. Therefore, if you want to have that Five Star Feeling, please see Les Cutler at Lauderdale BMW of Pembroke Pines. They have my Ultimate Respect. Thank you so much!

    Does recommend this dealer
    Lauderdale BMW of Pembroke Pines

    Speaking for my entire team, it was our pleasure working with you Marc ordering and delivering your new BMW 330i sedan. We all enjoyed the experience and welcome you into our Client Family. Please feel free to call upon any of us if and when we can enhance your ownership experience. With my appreciation for your valued business, enjoy the new car and the Holiday Season. Les Cutler


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  • Wonderfull experience
    December 3, 2016

    Again, Les has a great attitude with with his customers, makes the buying process very pleasant. He helped us make the best decision and we will c...

    Lauderdale BMW of Pembroke Pines

    Please let us know if you need anything in the future. We would be happy to help!

    Lauderdale BMW of Pembroke Pines

    It's always my pleasure working with The Bacian Family. I truly appreciate your loyalty to me and the BMW brand. I look forward to continuing our ...


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    Again, Les has a great attitude with with his customers, makes the buying process very pleasant. He helped us make the best decision and we will come back to see him on our next BMW purchase.

    Does recommend this dealer
    Lauderdale BMW of Pembroke Pines

    Please let us know if you need anything in the future. We would be happy to help!

    Lauderdale BMW of Pembroke Pines

    It's always my pleasure working with The Bacian Family. I truly appreciate your loyalty to me and the BMW brand. I look forward to continuing our business relationship for many more BMW's to come. Thank you and enjoy the car and the holiday season. Les Cutler


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  • Excellent expierence
    December 2, 2016

    It was a pleasure dealing with Les Cutler and the BMW team. Before I even set foot in the show room, I negotiated everything on line with Les. He ...

    Lauderdale BMW of Pembroke Pines

    Peter and Waldi thank you for giving me the opportunity to work with you welcome to my client family. Anytime I can help please don't hesitate t...


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    It was a pleasure dealing with Les Cutler and the BMW team. Before I even set foot in the show room, I negotiated everything on line with Les. He was upfront with all the charges and very open and honest. With other companies it has been difficult getting a price and they always want you to come in to discuss etc., which can waste a lot of time and be frustrating. Paperwork was easy to complete (did at home) and the price I paid was exactly what Les had quoted me to the penny!! Will be back for the wife's BMW :) Thanks you Les!!

    Does recommend this dealer
    Lauderdale BMW of Pembroke Pines

    Peter and Waldi thank you for giving me the opportunity to work with you welcome to my client family. Anytime I can help please don't hesitate to give me a call. It's my pleasure Les Cutler Enjoy the holiday season and your brand-new BMW 430 Gran Coupe


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  • Amazing Experience with Les Cutler
    November 21, 2016

    All i have to say is that i always have an amazing at lauderdale of Pembroke Pines, experience thanks to Les, true gentleman that took care of me ...


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    All i have to say is that i always have an amazing at lauderdale of Pembroke Pines, experience thanks to Les, true gentleman that took care of me way beyond my expectations. took care of every single detail and help me get into my dream car. this is the third car i purchase from him and will continue to come back and recommend him to all my friends and family.

    Does recommend this dealer

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