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I found myself in Macon, Georgia for work in the midst of Hurricane Michael. One morning I left my hotel, intent on getting to the jobsite to continue... providing critical backup power for the area hospitals. As I approached my field service truck I noticed with a sunken heart that my window was broken and upon further inspection realized that all of my tools had been stolen and my truck door had also been bent whenever the thief pried it open. I was very distressed of course and after filing the police report and notifying my employer I sought out a dealership to repair my vehicle. My truck is a Chevrolet product. I could not find a Chevy dealer close to me to drive with broken windows so when I approached the staff at Hutchinson Auto Mall and explained my situation, I was pleasantly surprised to hear they were happy to fix my vehicle. The staff at Hutchinson went above and beyond to provide excellent customer service. Not only did they source a window for my vehicle and get it installed the next business day but they treated me extremely well. I am from out of state and now just realizing My whole livelihood had just been stolen. The staff at Hutchinson assured me that they would keep my truck locked inside the dealership overnight while they waited for the window to be delivered and they secured a loaner vehicle for me for the time period they had my truck. I was very impressed by all of the staff at Hutchinson Auto Mall and I would encourage any person to go there for their vehicle needs. I will also be getting my new vehicle there too. Thank you.
Steve Stokes was great. Best car buying experience I've ever had. Steve did not use high pressure sales. Listened to what I said and worked a great deal.... Knew what my budget was and worked to get me an even better deal way below my budget. The fiance manager was great. Explained everything. Like how they didnt rush but took the time to go over everything. I would recomend Hutchinson and Steve Stokes as your salesman.
I was looking for a large family sedan within a specific budget. I came in and worked with Dino Hill. I gave him my budget and told them what I was looking... for. They had a wide variety of vehicles that fit the description and budget. I test drove several vehicles. Dino was very knowledgeable about the vehicles. The process was very easy and they were a pleasure to work with. I chose an impala and added leather. They gave me a fair amount for my trade and treated me with respect. I even met the owner and he personally thanked me for my business. I would gladly recommend anyone to purchase their next vehicle at Hutchinson Auto Mall.
I am a customer service rep, and great customer service is IMPORTANT to me! Maurice Maynard went above and beyond to ensure that I received excellent... services, before and after my purchase. Thanks
My sales rep, Tony Deerman, went above and beyond for me. After telling him of a recent not-so-good experience, I told him exactly what I needed in... a vehicle. He chose one within my budget that he believed would fit my needs and suggested I take it home to make sure it would fit my needs! Finally, a vehicle that fits my needs! Love Tony my Buick Encore!
The price for repair increased when I went to pick up my car.iwas told one price on the phone and given another at the time of pick up. Unprofessional.
We strive to make our customers our number 1 priority. I am sorry you had such a horrible experience. That was truly not our attention. We really app...reciate your feedback, and hope we can rectify our rectify your bad experience by providing you with an awesome service the next time you consider service for your vehicle.
Had car repaired went back to get it and did not work. They could not find who work on .the car. I took to another were I know the tech the part was not... put on. It's was under a warranty the friend fix the problem and it was not charge. Please if you have work here make sure it was done
Everyone at the dealership was great to work with. Our salesman Lee really went out of his way to make sure we were completely satisfied. He worked with... us even after our purchase to make sure we were shown all the features of our Cadillac. I have always hated the car buying process but dealing with Hutchinson on my purchase was an exceptional experience.
Very good experience. My salesman Brioni Johnson was very helpful. There were some bumps in the road trying to locate the exact truck I wanted but everybody... was helping out(general manager,manager) plus Brioni. We all hung in there and after a week we located a truck late Thursday night and the truck was there Friday night. I think everybody at the dealership knew me after a week looking for a truck. I would recommend this dealership and all the sales people to any of my friends or anybody I knew looking for a truck or car.
Thank for the great service We to get oil change and was told about the recall on the brakes. Everything was taken care in a timely manner. thanks
Thank you for your Business Carolyn! We look forward to serving you again.