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Reviews

Average Ratings

4.5
290 lifetime reviews. Includes reviews of Nalley BMW from DealerRater.com
  • Service

    I was pleasantly surprised by the over&beyond desire to completely satisfy me,my car isn't new& i got 5 star service&that service manager is a dif...


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    I was pleasantly surprised by the over&beyond desire to completely satisfy me,my car isn't new& i got 5 star service&that service manager is a difference maker& so was my advisor.great experience.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Poor dosnt begin to soften the disappointment I experienced
    April 7, 2017

    Poor dosnt begin to soften the disappointment I experienced ...


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    Poor dosnt begin to soften the disappointment I experienced ...

    Does not recommend this dealer
    Came in for service or repair

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  • Valvetronic Servo Motot of Death

    Lots of Stars! OK, am I the only person that has ever had a bad experience with these folks. Could it be that there is a different level of suppo...


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    Lots of Stars! OK, am I the only person that has ever had a bad experience with these folks. Could it be that there is a different level of support provided depending on whether you purchase the vehicle there or not. Or maybe because its not brand new. Maybe its my appearance or the uniform or my quiet demeanor. Not sure... but I have 12,000 brothers and sisters and no one will accuse me of being a Paul Revere but if conversation arises, I will not hesitate to share my experience at Nalley with every one of them! Completely foul with the exception of the service advisor who never lost his composure during the entire 30 plus days of our disastrous relationship. Took forever to trouble shoot even though they had forewarning of the problem, continuous cost creep outside the warranty, delivery schedule non-existent or continuous delay, and then wrecked the car. When you cant even keep track of the vehicle key, can you really be expected or relied upon to work on a car as sophisticated as a BMW. Wow, where do all these 5 Star ratings come from. Its gotta be me....

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Great buying Experience
    March 1, 2017

    Chris was my sales rep and he was awesome! He went above and beyond to meet all of my buying needs. Very polite and knowledgeable and also very fr...


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    Chris was my sales rep and he was awesome! He went above and beyond to meet all of my buying needs. Very polite and knowledgeable and also very friendly! I truly love my new car and I will definitely go to Chris for any of my future BMW purchases!

    Does recommend this dealer

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  • Very pleased customer

    This is a review about one of the parts advisors,Ed Binkley, I have been buying parts from Nalley for a few years now and I have been extremely sa...


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    This is a review about one of the parts advisors,Ed Binkley, I have been buying parts from Nalley for a few years now and I have been extremely satisfied with the attention and great customer serice Mr Binkley always displays when ever I come by to pick up a part or two, no matter how small the order may be the level of service is always outstanding ,he goes above and beyond the call of duty in making sure that I always get the correct parts for my car.I have been to every bmw parts counter in the m we to atlanta area and I have not found one parts advisor with his level of dedication, Mr Binkley is like the friend that you can always count on to help you in your time of need ,he epitomizes the phrase service with a smile and that's why I always come back and every time I do he greet everyone with the same smile , thank you Ed and thank you Nalley for your choice in an exceptional employee .

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Ed B is outstanding
    January 22, 2017

    I have been a client of Nalley BMW for 5 years. Ed is professional and fun. Thanks for everything. Nice entertaining you guys and crew!


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    I have been a client of Nalley BMW for 5 years. Ed is professional and fun. Thanks for everything. Nice entertaining you guys and crew!

    Does recommend this dealer

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  • Ultimate Driving Experience!
    January 22, 2017

    I have a X5 BMW and it is truly the Ultimate Driving Machine! I love it! Dexter Zackery was the most professional, helpful and knowledgeable sales...


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    I have a X5 BMW and it is truly the Ultimate Driving Machine! I love it! Dexter Zackery was the most professional, helpful and knowledgeable salesman ever! He made my car buying experience an exceptional, very smooth one and I have recommended Dexter and Nalley BMW to several of my friends and they had a similar happy Nalley experience! I will definitely be a repeat Nalley BMW customer.

    Does recommend this dealer

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  • I was extremely please with my service and Kelvin

    Excellent service provided by Kelvin Maldonado as he communicated often with me as my vehicle was repaired/ serviced.


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    Excellent service provided by Kelvin Maldonado as he communicated often with me as my vehicle was repaired/ serviced.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Excellent
    January 14, 2017

    Such a great experience once again at Nalley BMW. Dexter was awesome once again and really knows about the vehicles. Thankfully he is not pushy an...


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    Such a great experience once again at Nalley BMW. Dexter was awesome once again and really knows about the vehicles. Thankfully he is not pushy and made me feel comfortable to ask any questions I had. Thanks Dexter an Nalley BMW.

    Does recommend this dealer

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  • A Satisfied Cuatomer

    My experience with Nalley was an excellent one. I had not taken my car to them in years however I was throughly pleased with the facility, service...


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    My experience with Nalley was an excellent one. I had not taken my car to them in years however I was throughly pleased with the facility, service and the quality of my repair.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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