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Reviews

Average Ratings

4.5
284 lifetime reviews. Includes reviews of Nalley BMW from DealerRater.com
  • Service

    I was pleasantly surprised by the over&beyond desire to completely satisfy me,my car isn't new& i got 5 star service&that service manager is a dif...


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    I was pleasantly surprised by the over&beyond desire to completely satisfy me,my car isn't new& i got 5 star service&that service manager is a difference maker& so was my advisor.great experience.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • I was extremely please with my service and Kelvin

    Excellent service provided by Kelvin Maldonado as he communicated often with me as my vehicle was repaired/ serviced.


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    Excellent service provided by Kelvin Maldonado as he communicated often with me as my vehicle was repaired/ serviced.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Excellent
    January 14, 2017

    Such a great experience once again at Nalley BMW. Dexter was awesome once again and really knows about the vehicles. Thankfully he is not pushy an...


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    Such a great experience once again at Nalley BMW. Dexter was awesome once again and really knows about the vehicles. Thankfully he is not pushy and made me feel comfortable to ask any questions I had. Thanks Dexter an Nalley BMW.

    Does recommend this dealer

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  • A Satisfied Cuatomer

    My experience with Nalley was an excellent one. I had not taken my car to them in years however I was throughly pleased with the facility, service...


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    My experience with Nalley was an excellent one. I had not taken my car to them in years however I was throughly pleased with the facility, service and the quality of my repair.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Excellent Sales Stafff

    Oliver and the Sales management staff have been extremely engaged in helping me to complete the buying process. Highly recommend a visit to this...


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    Oliver and the Sales management staff have been extremely engaged in helping me to complete the buying process. Highly recommend a visit to this dealership if you are considering an automotive purchase.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Outstanding experience
    December 19, 2016

    Having searched for a very specific used vehicle for a number of weeks, I have seen quite a few dealers and independent lots. Then I got to Nalle...


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    Having searched for a very specific used vehicle for a number of weeks, I have seen quite a few dealers and independent lots. Then I got to Nalley BMW. What a world of difference. Chris worked with me to find the right car, and make sure everything was right about it before going out the door. He was a helpful advisor, not a pushy salesman. He cared about my buying experience more than simply trying to push whatever was in stock on me. My highest compliments to Chris and Nalley BMW. I highly recommend them. Tom

    Does recommend this dealer

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  • Poor customer service
    December 18, 2016

    I was seeking a 328I BMW 2016 lease. I called left a message with a sale person name AJ. He sounded young and only been there 6 months. I gave him...

    Nalley BMW

    Thank you for your review. We apologize for any lack of service you experienced. We take all customers concerns very seriously and would like the ...


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    I was seeking a 328I BMW 2016 lease. I called left a message with a sale person name AJ. He sounded young and only been there 6 months. I gave him all the information I was seeking and he informed me he would get back to me. Apparently there not interested in my business. I am a serious buyer, with very good credit. I have already been approved at another location for a loan thru BMW. I left a message with AJ Manager and my contact information. Terrible serice BMW what a disappointment!!

    Does not recommend this dealer
    Nalley BMW

    Thank you for your review. We apologize for any lack of service you experienced. We take all customers concerns very seriously and would like the opportunity to discuss your situation with you in greater detail. If you would, please contact me at your earliest convenience. Geoff Bedine, General Manager, 404-602-9414


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  • Great Customer Care

    Bysim was my service advisor and he was great. I was dealing with a repair for my elderly mother and he could not have been more professional, he...


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    Bysim was my service advisor and he was great. I was dealing with a repair for my elderly mother and he could not have been more professional, helpful, responsive, knowledgable and understanding. Nalley is lucky to have him.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Buying a new car
    December 9, 2016

    Ryan Wilensky was amazing!!! We originally were looking at a BMW 528, perhaps CPO. Then the 428i Gran Coupe caught our eyes. Ryan worked very hard...


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    Ryan Wilensky was amazing!!! We originally were looking at a BMW 528, perhaps CPO. Then the 428i Gran Coupe caught our eyes. Ryan worked very hard to get us exactly what we wanted and ultimately located the right car at another dealership, seamlessly having that car transported here for our analysis. The cherry on top was the test drive where he showed us what the car could do and then, we got our chance to get comfortable on both the normal streets and the highway. Using all the dealer incentives and Black Friday deals, we got a really good final price. Ryan Wilensky demonstrated the standard all dealerships should strive to achieve. I will fervently recommend Nalley BMW to anybody in the market for a new car. - Thomas Mathew Jr.

    Does recommend this dealer

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  • Horrible Dealership
    December 6, 2016

    I bought a brand new 2017 X3 from this dealership. I arranged to take the vehicle home the same day. I was told that the car I wanted was at ano...


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    I bought a brand new 2017 X3 from this dealership. I arranged to take the vehicle home the same day. I was told that the car I wanted was at another dealership nearby, and our salesman personally went to get the car. We waited around for a while for the car to be "detailed". The detailing turned out to be a joke. The entire buying process that day was long and tiring. Our salesman started off good but eventually took a turn for the worse when we brought up issues with the car. The finance person was just awful to deal with as well. He tried to sell us a third part warranty, which added no real benefit to us. There were scratches on the interior wood panels, it was still dirty inside and there was an oil stain on the outside passenger side door pillar. We told our salesman that we are not happy about this and he agreed that this was not the brand standard for delivering cars to customers. He arranged for us to bring the car in for a thorough detailing. That was another disaster as we expected to pick up the car that evening, but was then told it will be another day. To detail a car? The salesman then became rather unhelpful, as he got his commission out of the deal anyway, so he has no interest in what happened thereafter. There are other dealership around, so take your business elsewhere. Better yet, get a Benz.

    Does not recommend this dealer

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