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I\u001am the only Consultant in our dealership with 29 years of Lexus experience and I want to add you to my long list of satisfied Lexus owners. Contact me today!!!!","emailTxt":"HMcMillan@nalleycars.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":22,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/9857/employees/cf38584553f3.jpg","drDealerId":9857,"dealerEmpStartDtUtc":"1356998400","industryStartDtUtc":"638928000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":68471,"personPtyId":39778228,"firstName":"Bill","lastName":"Waibel","titleText":"General Manager","emailTxt":"bwaibel@nalleycars.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":13,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/9857/employees/8fcc55931d25.jpg","drDealerId":9857,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":134331,"firstName":"Meagan","lastName":"Russell","titleText":"Internet Sales 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Nalley Lexus Galleria

4.1 out of 5 4.1
Rectangle 48
Sales 8:30 AM - 8:00 PM
Service 7:00 AM - 8:00 PM

Nalley Lexus Galleria Hours

Sales

Monday

8:30 AM - 8:00 PM

Tuesday

8:30 AM - 8:00 PM

Wednesday

8:30 AM - 8:00 PM

Thursday

8:30 AM - 8:00 PM

Friday

8:30 AM - 8:00 PM

Saturday

8:30 AM - 6:00 PM

Sunday

Closed

Service

Monday

7:00 AM - 8:00 PM

Tuesday

7:00 AM - 8:00 PM

Wednesday

7:00 AM - 8:00 PM

Thursday

7:00 AM - 8:00 PM

Friday

7:00 AM - 8:00 PM

Saturday

8:00 AM - 6:00 PM

Sunday

Closed

Special Offers

Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
See all Special Offers

About Our Dealership

Dealer on Cars.com since December 2005

WELCOME TO NALLEY LEXUS SMYRNA, AN ATLANTA AREA LEXUS DEALERSHIP COMMITTED TO SERVING OUR CUSTOMERS WITH THE SAME CARE &

...

QUALITY THAT GOES INTO OUR CARS. WHETHER YOU'RE INTERESTED IN A NEW LEXUS, A USED VEHICLE OR A CERTIFIED PRE-OWNED LEXUS, OUR KNOWLEDGEABLE STAFF CAN HELP YOU FIND THE CAR OF YOUR DREAMS. WE HAVE A LARGE INVENTORY BOASTING ALL THE LATEST MODELS INCLUDING THE IS, ES, NX, RX & GX. WE INVITE YOU TO STOP BY NALLEY LEXUS SMYRNA AND BROWSE THE CARS WE HAVE AVAILABLE AND EXPERIENCE THE INNOVATION AND PERFORMANCE LEXUS IS KNOWN FOR. VISIT OUR STORE TODAY AND OUR EXPERT TEAM OF SALES PERSONNEL, FINANCE SPECIALISTS AND SERVICE TECHNICIANS WILL HELP YOU FIND, PURCHASE AND MAINTAIN YOUR PERFECT LEXUS VEHICLE.

"It Has To Be Nalley Lexus Galleria!"

Service

Wheel Balance

$59.95 and up*

Tire Rotation

$32 and up*

Oil, Filter Change

$78 and up*

Wiper Blade Replacement

$40 and up*

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.1 out of 5 4.1
605 lifetime reviews. Includes reviews of Nalley Lexus Galleria from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 1.0 out of 5
    November 1, 2019

    Friday 10/11/19- I was prepared to pay top dollar for a brand new 2020 GX and thought I had a "Certified Master Salesperson" working on my behalf. He... found the exact vehicle I wanted which was on the boat headed to USA (and then to a different dealer). I gave all my credit information. I gave $1000 good faith earnest deposit as a commitment to my interest in this particular vehicle. They were going to start working on the transfer on Monday the 14th. They did say it would take a few days to know if the deal could happen or not. OK, cool. I checked in on Wednesday 16th via email. No response. Texted the salesperson on Saturday 19th. He said they were "working on it" and that he was busy selling two cars and for me to follow up with Mike B. HUH? A different "manager" called me on the 19th left a long message regarding totally different vehicles (no communication obviously between these guys). I talked to that guy on the 21st. Got him up to speed on the vehicle above. I even said I would order a new one and just wait for it to be made if that was easiest. He said he was ON IT! 8 days have passed, no word back. I've left two voicemails. No response. I've asked for my deposit back via voicemail as they have not met the implied agreement of our deal. How does this happen? I'm a lifelong Lexus loyalist. Ready to buy a brand new vehicle. ASAP. If there is another dealer in town that would love to have me as a customer. Please reach out!

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Hi David, thank you for taking the time to let us know about your recent experience. I'm sorry to hear that you were not satisfied with your visit. Pl...ease reach out to us at (404) 994-4322 so we may assist you in making sure this is resolved. Bill Waibel, General Manager

  • 1.0 out of 5
    October 7, 2019

    My experience with Nalley Lexus has been absolutely awful in fact will never purchase from them again . Sales associate wonderful unfortunately The customer... service after vehicle purchase is very poor. Tags have been lost by the third party services used by Nalley , dealership zero cares 60 days still no plate or tags why because they sent to the wrong address honest mistake agree however instead of apologizing Sonja argues , hangs up on us , and forgets to place me on hold calling me a name using the word xxxxx . Appauld! Several request sent through email for general manager to call ... no return call . The dealership lacks integrity .

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Hello, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. Please reach out to me... at (404) 994-4322 so we may assist you in moving forward towards a resolution. Bill Waibel, General Manager

  • October 9, 2017

    This was one of the best experiences I have had with a dealer. Serg Navi is an excellent sales person who was very diligent in helping me purchase a vehicle... that was in my budget and he made sure it was a solid car that will last for a long time. The overall process was very easy and low stress. I had a tight budget and not a lot of money down but I drive away with a great vehicle. Larry in the finance department was also great. He was able to find financing that worked and the process was quick and easy. I recommend this dealership and Serg for any of your vehicle needs.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    August 20, 2019

    The car!! My Sales rep was awesome, knowledgeable and delightful! He has continued to follow up with me and answer all my questions! Very helpful!!

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    August 14, 2019

    Chad was exceptional with the way he handled the whole transaction, he is well informed and didn't make me feel pressured at all,he is very professional... and really made my day with the choice i ended up making through his guidance!!!

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Chad Douglas

    8 years Sales Associate

    (5.0) 25 reviews

  • 5.0 out of 5
    August 4, 2019

    Horace was patient and personable. Horace took the time to ensure I selected what I wanted. There was no pressure from him. He was very knowledgeable about... the different models. I highly recommend Horace as a sales person.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Horace McMillan

    Master Certified Sales Consultant

    (5.0) 22 reviews

    Ryan McVicker

    Finance Manager

    NOT RATED

  • 5.0 out of 5
    July 13, 2019

    I couldn't ask for any better service , my service advisor Dewayne Lee is a very exceptional individual when dealing with his clients. He always makes... good decisions and so helpful. This is my second Lexus I just love the Lexus experience. Janice Nash Champion, Let me not forget Bill Waibel he's such a great manager to work with.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Horace McMillan

    Master Certified Sales Consultant

    (5.0) 22 reviews

    Bill Waibel

    General Manager

    NOT RATED

  • 5.0 out of 5
    July 7, 2019

    Horace McMillan, Master Certified Consultant with Nalley Lexus Galleria made the purchase of my Lexus a rewarding experience. I had a very specific list... of features needed, and he fulfilled them all. Not only that, but he then made sure that I was comfortable with the operation of my new car. Finally, Horace made sure that I understood that he would be available to help me should I need additional assistance. He is definitely a professional and a credit to Lexus' reputation

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?

    Worked with:
    Horace McMillan

    Master Certified Sales Consultant

    (5.0) 22 reviews

  • 5.0 out of 5
    July 6, 2019

    Such an exceptional sales person. He went above and beyond to make sure my purchase was pleasant. I can't express how great he was. I will always recommend... him.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Horace McMillan

    Master Certified Sales Consultant

    (5.0) 22 reviews

  • 5.0 out of 5
    July 6, 2019

    Professional from start to finished! The initial conversation he listened to what I wanted and he went out of his way to deliver!!! Happy Customer

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Horace McMillan

    Master Certified Sales Consultant

    (5.0) 22 reviews

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