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Nalley Lexus Galleria

(904 reviews)
Visit Nalley Lexus Galleria
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 7:00am–5:00pm
Sunday Closed Closed
New (833) 546-3562 (833) 546-3562
Used (833) 546-3580 (833) 546-3580
Service (833) 546-3564 (833) 546-3564

Inventory

See all 152 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since August 2023.
At Nalley Lexus Smyrna, we are committed to serving our customers with the same care and quality that goes into every Lexus vehicle. Whether you’re searching for a new Lexus, a pre-owned vehicle, or a certified pre-owned Lexus, our knowledgeable team is here to help you find the car of your dreams. Explore our extensive inventory featuring the latest Lexus models, including the IS, ES, NX, RX, and GX. We invite you to visit Nalley Lexus Smyrna to browse our selection and experience the innovation, luxury, and performance that define Lexus.
It Has To Be Nalley Lexus Galleria!

Service center

Phone number (833) 546-3564

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:00am–5:00pm
Sunday
Closed

Reviews

(904 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Everything ran smoothly.

Everything ran smoothly. They could find a way to cut down on the time it takes to purchase a new car.. sales person was great. Knowledgeable but not high pressure.

Everything ran smoothly.

Everything ran smoothly. They could find a way to cut down on the time it takes to purchase a new car.. sales person was great. Knowledgeable but not high pressure.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Lisa, thank you for taking the time to leave us this positive review! Have a wonderful day!

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Steve Parker was awesome!

Steve Parker was awesome! He answered my car buying questions and was very responsive. He sold me my RX500, this is my third Lexus!

Steve Parker was awesome!

Steve Parker was awesome! He answered my car buying questions and was very responsive. He sold me my RX500, this is my third Lexus!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Merlin, thanks so much for rating us so high! Be safe on the road!

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My sales rep Russell Mosley was awesome, was very

My sales rep Russell Mosley was awesome, was very attentive of my needs. I didn’t get the car I wanted but he was able to get one that fit my needs as well as my pocket!😎

My sales rep Russell Mosley was awesome, was very

My sales rep Russell Mosley was awesome, was very attentive of my needs. I didn’t get the car I wanted but he was able to get one that fit my needs as well as my pocket!😎

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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Russell (the salesman) + Jimmy (the tech employee) + the

Russell (the salesman) + Jimmy (the tech employee) + the financial employee were very informative; pleasant; professional. They made the car purchase process very easy and seamless. I would definitely recommend this dealership to purchase a new car!

Russell (the salesman) + Jimmy (the tech employee) + the

Russell (the salesman) + Jimmy (the tech employee) + the financial employee were very informative; pleasant; professional. They made the car purchase process very easy and seamless. I would definitely recommend this dealership to purchase a new car!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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The service was excellent.

The service was excellent. The salesman was very knowledgeable and professional. He cared about what my needs were.

The service was excellent.

The service was excellent. The salesman was very knowledgeable and professional. He cared about what my needs were.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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Philip and Jason were absolutely wonderful from the

Philip and Jason were absolutely wonderful from the beginning. When I first text they were very prompt about getting back to me they helped me with all my questions and even kept in touch with me about the car that I was going to test drive throughout the week because I was unable to get down there during the week. I got down there and the car that I was going to test drive I decided not to go with and went with a whole other car. It was such a pleasant experience and they've been so helpful every single department even down to the finance department with Demond. I'm very happy with my experience and if anybody else has the opportunity to buy from them do it don't second guess.

Philip and Jason were absolutely wonderful from the

Philip and Jason were absolutely wonderful from the beginning. When I first text they were very prompt about getting back to me they helped me with all my questions and even kept in touch with me about the car that I was going to test drive throughout the week because I was unable to get down there during the week. I got down there and the car that I was going to test drive I decided not to go with and went with a whole other car. It was such a pleasant experience and they've been so helpful every single department even down to the finance department with Demond. I'm very happy with my experience and if anybody else has the opportunity to buy from them do it don't second guess.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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They helped me find the exact vehicle I wanted, even

They helped me find the exact vehicle I wanted, even though it was not on their lot. Great process and able to source it faster than I expected!

They helped me find the exact vehicle I wanted, even

They helped me find the exact vehicle I wanted, even though it was not on their lot. Great process and able to source it faster than I expected!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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Orlando was incredibly patient as I took my time

Orlando was incredibly patient as I took my time comparing different models and trims, and his knowledge about each one made the process so much easier. When buying day came, everything was ready just as promised, making the experience smooth and stress-free. I highly recommend working with Orlando and this dealership for anyone looking for a professional and hassle-free car buying experience.

Orlando was incredibly patient as I took my time

Orlando was incredibly patient as I took my time comparing different models and trims, and his knowledge about each one made the process so much easier. When buying day came, everything was ready just as promised, making the experience smooth and stress-free. I highly recommend working with Orlando and this dealership for anyone looking for a professional and hassle-free car buying experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi, thank you for your review! Happy motoring!

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Sold me unnecessary so called protection.

Sold me unnecessary so called protection. Did not provide clear information regarding what was I was purchasing. Some of car fushion product that's to protect my windshield however I have car insurance. Also a protection for my seat. Not a detailed cleaning. Very disappointed. These additional protection cost approx $1600.00 dollars. Money hungry and grimmey....will not do business again with the merchant. andIm reporting incident to the Better Business Bureau. Buyer beware.

Sold me unnecessary so called protection.

Sold me unnecessary so called protection. Did not provide clear information regarding what was I was purchasing. Some of car fushion product that's to protect my windshield however I have car insurance. Also a protection for my seat. Not a detailed cleaning. Very disappointed. These additional protection cost approx $1600.00 dollars. Money hungry and grimmey....will not do business again with the merchant. andIm reporting incident to the Better Business Bureau. Buyer beware.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a used car
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Dealer response

Thank you for your feedback. We’re sorry to hear you felt the protection products weren’t clearly explained. Transparency is very important to us, and we regret if there was any confusion during your purchase. Please contact us directly so we can better understand your concerns and work toward a resolution. Bill Waibel General Manager, Nalley Lexus Galleria 770-428-9600

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Highly recommend and will return for future purchases.

Highly recommend and will return for future purchases. Beautiful facility, good selection of vehicles, and great customer service. Will utilize this dealership for all service needs.

Highly recommend and will return for future purchases.

Highly recommend and will return for future purchases. Beautiful facility, good selection of vehicles, and great customer service. Will utilize this dealership for all service needs.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you! We hope to be of service to you again!

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