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Reviews

Average Ratings

4.5
554 lifetime reviews. Includes reviews of Nalley Lexus Galleria from DealerRater.com
  • Fantastic buying experience

    I highly recommend Nalley Lexus, Smyrna. Beautiful, state of the art dealership yet warm, comfortable and welcoming. The entire experience was ver...


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    I highly recommend Nalley Lexus, Smyrna. Beautiful, state of the art dealership yet warm, comfortable and welcoming. The entire experience was very positive from start to finish. The star performer, however, was our salesperson Daniela Brand. Her exceptional knowledge of the brand and the professional yet personable (and patient) manner in which she worked with us was outstanding. I highly recommend Nalley and strongly suggest working with Daniela.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • The ideal purchasing experience
    May 15, 2017

    Working with Chad was just outstanding!!! He was more of coordinator (than a salesperson), making sure every detail was covered. His post-sale f...


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    Working with Chad was just outstanding!!! He was more of coordinator (than a salesperson), making sure every detail was covered. His post-sale follow up was attentive to just the right measure. He addressed the two very minor issues we had with the speed and accuracy one always desires. I really cannot envision how a purchase experience could be any better than the one Chad provided. I would purchase another car with him again without question.

    Does recommend this dealer

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  • I got ripped off. Please read before buying here!
    May 11, 2017

    I got ripped off. Please read before buying here!...


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    I got ripped off. Please read before buying here!...

    Does not recommend this dealer

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  • Service and Advisor (Henry Holman)
    April 22, 2017

    I was throughly pleased at the level of professionalism and excellent customer service of Henry Holman. Henry was attentive from beginning to end ...


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    I was throughly pleased at the level of professionalism and excellent customer service of Henry Holman. Henry was attentive from beginning to end on keeping me informed with what was going on with my vehicle, while balancing his time between all of his customers. His level of compassion and genuine concern is truly commendable. Thank you and continue to do a fantastic job! Oniel Stewart.

    Does recommend this dealer
    Came in for service or repair

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  • Fantastic experience.
    April 21, 2017

    Chad was a pleasure to work with. He was very attentive and took the time to explain all the features of the vehicle in incredible detail. I did n...


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    Chad was a pleasure to work with. He was very attentive and took the time to explain all the features of the vehicle in incredible detail. I did not feel the typical car dealer pressure associated with purchasing a vehicle. It was a very relaxed experience and Chad made that possible.

    Does recommend this dealer

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  • Been more than satisfied
    April 15, 2017

    We have purchased two cars from Nalley and both experiences were great. The first car was my husband's and he worked with Randy Autery. We were b...


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    We have purchased two cars from Nalley and both experiences were great. The first car was my husband's and he worked with Randy Autery. We were both impressed with his patience and helpfulness. His advise was also appreciated. The second car was my purchase. This time we worked with Lawrence Dolby who is also a gem. Very happy and highly recommend both of these men.

    Does recommend this dealer

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  • Purchased a car
    March 30, 2017

    Lawrence Dolby was super pleasant, informative and very very helpful. I had very good experience. He went an extra mile to find the right car for ...


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    Lawrence Dolby was super pleasant, informative and very very helpful. I had very good experience. He went an extra mile to find the right car for me. I highly recommend him. Excellent customer service.

    Does recommend this dealer

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  • A pleasant experience!!!
    March 8, 2017

    This is my first time at Nalley Lexus. I was recommended my a friend to come see Vic as my saleman. He made our transaction went very smoothly. I ...


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    This is my first time at Nalley Lexus. I was recommended my a friend to come see Vic as my saleman. He made our transaction went very smoothly. I have never had such a happy and satisfying experience like this before at any of the dealerships we been through in the past. I highly recommend you to come see Vic Trinh. Also to save you time you can make an appointment ahead of time. He will not make you disappointed. Trust me!!!

    Does recommend this dealer

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  • Hidden Fees and Bait and Switch Tactics / Very Untrustworthy
    March 6, 2017

    Offer "great deals' and incentives at first, but when the deal finalizes the truth comes out. lowered deal is then taken away due to the fact the...


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    Offer "great deals' and incentives at first, but when the deal finalizes the truth comes out. lowered deal is then taken away due to the fact they offer the discounts on the price they quote you, but later tell you, only one discount works not all, thus changing the final price or higher interest rate. Vic doesn't even know his own product he's selling. He guaranteed "all NX F Sports all have the triple beam led headlights, and quotes us on price but later doesn't admit he's wrong, he finds another NX with the LED headlights with less upgrades and still tries to sell the switched vehicle to us for an even higher price. Learn you product and don't treat the customer like we don't know about vehicles. Also at least admit your wrong and don't try to trick us with a bait and switch. Just like the sign in your office about "Karma" , maybe you should read that and take it more to heart. I will be sure to tell everyone I know or run across to not come to you or your dealership. Very disappointed. We ended up going to another dealer and got the same vehicle for significantly less than you offered, and they knew the difference between the vehicles they were selling.

    Does not recommend this dealer

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  • Great personal service.
    February 27, 2017

    Every person in this dealership was helpful in my recent buying experience. From the sales department, finance and service, I was treated the way ...


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    Every person in this dealership was helpful in my recent buying experience. From the sales department, finance and service, I was treated the way one would want to be treated. I highly recommend Nalley Lexus.

    Does recommend this dealer

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