Reviews

Average Ratings

4.8
54 lifetime reviews.
  • Great guys to deal with!

    Great guys to work with. By far the easiest buying process. They were not at all high pressure. They were very transparent when we negotiated t...


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    Great guys to work with. By far the easiest buying process. They were not at all high pressure. They were very transparent when we negotiated the deal. And they made the paperwork process a breeze and didn't push all of the added warranties and other add-on's. I would highly recommend them.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Joe Perry (Chagrin Falls, Washington St.)

    (Jim) , Purchased a used Grand Jeep Cherokee from Joe Perry the nicest guy you would want to meet, handled every thing from the top very quickly a...


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    (Jim) , Purchased a used Grand Jeep Cherokee from Joe Perry the nicest guy you would want to meet, handled every thing from the top very quickly and professionally on site. Victoria also was very friendly and followed up with all the necessary extras.i Fidelity Auto will be our go to dealership from now on. We will also recommend to family and friends to check them out. Love that car!!Jim

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Great experience!

    We recently purchased a car from Fidelity Auto. We called Jonathan to set up a test drive. When we arrived, he had the car ready to go, and we w...


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    We recently purchased a car from Fidelity Auto. We called Jonathan to set up a test drive. When we arrived, he had the car ready to go, and we were out of there with our new car in an hour and a half--a record compared to our previous experiences buying from large dealerships. Jonathan was an amazing, personable, and no pressure salesman. From test driving to the buying process to even transferring from OH to PA, Fidelity Auto went above and beyond to ensure that our needs were met, and exceeded! After purchase, we realized that the fog lights were out, and Jonathan has set up a replacement of the lights AND detailing of our car. Now, that's customer service! I will continue to recommend Fidelity to all.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Amazing Experience

    Jonathan, Joe and Victoria are all absolutely fabulous! This team has helped our family buy 4 (maybe 5) cars now. You can really tell they want to...


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    Jonathan, Joe and Victoria are all absolutely fabulous! This team has helped our family buy 4 (maybe 5) cars now. You can really tell they want to help people find the right car for them and their needs. If you run into trouble, Jonathan will make sure EVERYTHING is taken care of. After I bought my Prius, I somehow managed to lock my keys in the car with the engine running (oh no!) and Jonathan sent someone out to help me. I wouldn't buy a car from anyone else !

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Amazing

    I have purchased 6 vehicles from Fidelity, and will not buy from anyone else. The team makes the process easy, no pressure and always willing to o...


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    I have purchased 6 vehicles from Fidelity, and will not buy from anyone else. The team makes the process easy, no pressure and always willing to offer assistance. I trust their opinion and admire their integrity. First class operation. I have sent dozens of friends to Fidelity, and each one has had the same experience. My wife and I are fortunate to have a true friend in Fidelity!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Great car buying experience

    Jonathan and Joe were great to deal with. Easy buying process, extremely responsive, willing to work with me and were very transparent and honest...


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    Jonathan and Joe were great to deal with. Easy buying process, extremely responsive, willing to work with me and were very transparent and honest. No high pressure at all. I drove from Western PA to pick up the car and they were willing to meet my son and me to deliver it. Would absolutely recommend them for anyone looking to buy a car.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Poor Customer Service!

    I was going to buy a truck from them and my first conversation was with Jonnathan the Manager. I ask him a simple question about the SUV and he re...

    Dealer Response

    Dan: Thank you for your feedback. I'm sorry your experience with us was so poor. We have been in business since 1995 and strive to give our custo...


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    I was going to buy a truck from them and my first conversation was with Jonnathan the Manager. I ask him a simple question about the SUV and he replied " If you are not serious about the truck" Don't waste his time! He is short with you and not nearly a True Salesman. One of the worst I have came in contact with. I told many people about my experience and they will NOT go there or do business with that dealership. He needs a attitude adjustment and training. I am self- employed myself and I would not allow for any of my employees to treat MY customers Like he treated me.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Dan: Thank you for your feedback. I'm sorry your experience with us was so poor. We have been in business since 1995 and strive to give our customers a world-class experience when they purchase a car, truck or van from Fidelity Auto. We have amassed hundreds of 5-Star positive online reviews. We are dedicated to our customers, whether they buy from us now, sometime in the future, or perhaps never. Nonetheless, we still treat each customer with great respect, which is how we want to be treated. Please call me any time to discuss your concerns!


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  • Cargo Van

    Over and above expectations for customer service. The process was quick, easy and they completely accommodated my difficult schedule. Very happy w...


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    Over and above expectations for customer service. The process was quick, easy and they completely accommodated my difficult schedule. Very happy with the van I purchased and will definitely shop there again in the future.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Happy customer

    My family has purchased several cars from Fidelity over the past few years. Jonathan and Joe always provide great service. I rely on their judgeme...


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    My family has purchased several cars from Fidelity over the past few years. Jonathan and Joe always provide great service. I rely on their judgement and integrity when purchasing a used car; and always receive a clean, serviced automobile at a fair price. We would not go anywhere else .

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Exceptional customer service!

    We were beyond satisfied with our purchase experience! Thank you to Jonathon for helping our family find the perfect transportation for our busy l...


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    We were beyond satisfied with our purchase experience! Thank you to Jonathon for helping our family find the perfect transportation for our busy lifestyle ! Will be happy to return when looking for another vehicle !

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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