Dublin Chevrolet Cadillac

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4.1
(79 reviews)
Visit Dublin Chevrolet Cadillac
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 7:00am–6:00pm
Sunday 10:00am–7:00pm Closed
New (866) 827-6122 (866) 827-6122
Used (888) 349-3852 (888) 349-3852
Service (866) 913-8063 (866) 913-8063

Inventory

See all 182 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since May 2009.
We are the BAY AREA Super Store! We have a great selection of pre-owned and certified vehicles. We have it all! Conveniently located on the north side of 580 between the Santa Rita Rita Road and Hacienda Drive exits in Dublin. Come see one of our personal shoppers for all your vehicle needs.
No hassle fun transparent car buying experience to ensure 100% customer satisfaction!

Service center

Phone number (866) 913-8063

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:00am–6:00pm
Sunday
Closed

Reviews

4.1
(79 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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1.0

lack of service department

if i could give them a zero i would, stuck up and nasty is the best way to describe the people in their service department. should call it lack of service department

1.0

lack of service department

if i could give them a zero i would, stuck up and nasty is the best way to describe the people in their service department. should call it lack of service department

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 1 found this review helpful. Did you?
Dealer response

Good afternoon Killtet19, We appreciate your feedback. Please know your review is taken very seriously by our team here at Dublin Cadillac. We always strive to improve and give our customers top-notch service. Can you please contact me directly at moe@cacargroup.com at your earliest convenience so we can discuss this further. Hope to hear from you soon.

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5.0

Experience overall

Experience was excellent Negotiating was on point. This group is eager to make things happen and continue with long term relationships. I was super happy with my purchase and never left the comfort of my home to make it happen. Travis was the best cars salesmen I have ever dealt with.

5.0

Experience overall

Experience was excellent Negotiating was on point. This group is eager to make things happen and continue with long term relationships. I was super happy with my purchase and never left the comfort of my home to make it happen. Travis was the best cars salesmen I have ever dealt with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Dealer response

Christina, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and I am ecstatic to hear that you enjoyed your experience. I appreciate your business and look forward to seeing you again in the future. Have a great day! Joseph Mesa, josephm@cacargroup.com

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5.0

GM Sierra 2023

ask for Marcelo!!! 2023 GMC sierra elevation great service thank you Marcelo

5.0

GM Sierra 2023

ask for Marcelo!!! 2023 GMC sierra elevation great service thank you Marcelo

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Dealer response

Juan, thank you for taking the time to share your feedback. Each employee is a valued member of the Dublin Buick GMC team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! Joseph Mesa, josephm@cacargroup.com

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4.0

My Buying Experience

The sales rep was great, only issue was the delay to get the Financing Team to take my check and get all the paperwork signed off on. Would have been great if the sales rep could have handled it.

4.0

My Buying Experience

The sales rep was great, only issue was the delay to get the Financing Team to take my check and get all the paperwork signed off on. Would have been great if the sales rep could have handled it.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Dealer response

Thank you for the glowing review. We take pride in our customer service and do whatever we can to have our customers leave happy. Take care. Joseph Mesa, josephm@cacargroup.com

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5.0

Great experience

I purchased my first new vehicle, I worked with Chris the Fleet Director. The whole experience was hassle free I knew exactly what I was getting no games straight upfront great customer service. The purchasing experience was great from building the car online to picking it up in person. I would highly recommend to anyone looking for a new or used vehicle.

5.0

Great experience

I purchased my first new vehicle, I worked with Chris the Fleet Director. The whole experience was hassle free I knew exactly what I was getting no games straight upfront great customer service. The purchasing experience was great from building the car online to picking it up in person. I would highly recommend to anyone looking for a new or used vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Dealer response

It was a pleasure to read about your first buying experience working with Chris. Congratulations on your new vehicle! Our top priority is delivering informative service at an efficient pace, without making our guests feel rushed or pressured in any way. It's delightful to know that we were able to provide you with such a memorable and pleasant experience. Thank you for taking the time to write this outstanding review. We look forward to seeing you again in the future! Joseph Mesa, josephm@cacargroup.com

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5.0

Great Dealership

One of the best car buying experiences I've had. They do what they say they are going to do. That is very rare for car dealerships nowadays.

5.0

Great Dealership

One of the best car buying experiences I've had. They do what they say they are going to do. That is very rare for car dealerships nowadays.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Moe Warraich, moe@cacargroup.com

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5.0

A+ customer service

I got helped by ahmed. Very nice and helpful guy Very good customer service

5.0

A+ customer service

I got helped by ahmed. Very nice and helpful guy Very good customer service

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks for your outstanding review, Abdulrahem awnallah! I'm very happy to hear that Ahmed was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Joseph Mesa, josephm@cacargroup.com

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1.0

Don't Recommend buying from Dublin Chevy online!!!

I was in search of a Chevrolet Traverse and Ashley Chahine helped to get numbers figured out on the financing after my credit was ran 5 times !!!! BUT added Warranty and GAP to the finance with out asking just to sell something extra on the sales side.... Financing info was sent to me about 545pm almost at closing time so I told Ashley I would think about the deal overnight. Next morning about 945am I called Ashley no answer, then sent her a text to advise her to remove the upsell warranty and GAP insurance and to resubmit the deal without that info. She never replied back nor called until I called her about 1245pm and she said she had been busy but never bothered to let me know, I would have understood vehicle had about 22,000 miles on it and was about $31,999. About 1:30 pm that day she sent me a text letting me know that the Traverse had already sold when I had been trying to work on a deal with her all day with NO reply back. She then advised they had another Traverse for the same price BUT with 45,000 miles on it, I couldn't understand how that made sense to her that they wanted to sell me another vehicle with MORE miles for the same price and same model trim as-well. This is a very unprofessional way to do business and did not appreciate they did me dirty like this, now I have 5 Hard Inquiries on my credit report !!!!

1.0

Don't Recommend buying from Dublin Chevy online!!!

I was in search of a Chevrolet Traverse and Ashley Chahine helped to get numbers figured out on the financing after my credit was ran 5 times !!!! BUT added Warranty and GAP to the finance with out asking just to sell something extra on the sales side.... Financing info was sent to me about 545pm almost at closing time so I told Ashley I would think about the deal overnight. Next morning about 945am I called Ashley no answer, then sent her a text to advise her to remove the upsell warranty and GAP insurance and to resubmit the deal without that info. She never replied back nor called until I called her about 1245pm and she said she had been busy but never bothered to let me know, I would have understood vehicle had about 22,000 miles on it and was about $31,999. About 1:30 pm that day she sent me a text letting me know that the Traverse had already sold when I had been trying to work on a deal with her all day with NO reply back. She then advised they had another Traverse for the same price BUT with 45,000 miles on it, I couldn't understand how that made sense to her that they wanted to sell me another vehicle with MORE miles for the same price and same model trim as-well. This is a very unprofessional way to do business and did not appreciate they did me dirty like this, now I have 5 Hard Inquiries on my credit report !!!!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Dealer response

Good aftenoon Ernesto, Thank you for your feedback. I apologize for the experience that you had with our sales department, We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Thank you for the opportunity and please let me know if we can be of any assistance to you in the future. Thank you and have a great day.

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1.0

SHADY BUSINESS PRACTICES!!! Stay away!

SHADY BUSINESS PRACTICES! Run!! Stay Away!! I worked with a salesperson by the name of Ali for over 2 weeks on the purchase of a 2018 Chevy 2500 pick up. From the beginning I offered to put a deposit down on the vehicle to ensure it was not sold to someone else. Ali said that was not necessary and said the truck was mine. I then jumped through a bunch of hoops…sending them my license, insurance card, filled out a credit app (even though I was paying cash for the vehicle), and a few other things. Then, after 2 weeks of monkeying around with these clowns, they TEXT me and say the truck was sold. Don’t waste your time with these jokers. THEY ARE AWEFUL!

1.0

SHADY BUSINESS PRACTICES!!! Stay away!

SHADY BUSINESS PRACTICES! Run!! Stay Away!! I worked with a salesperson by the name of Ali for over 2 weeks on the purchase of a 2018 Chevy 2500 pick up. From the beginning I offered to put a deposit down on the vehicle to ensure it was not sold to someone else. Ali said that was not necessary and said the truck was mine. I then jumped through a bunch of hoops…sending them my license, insurance card, filled out a credit app (even though I was paying cash for the vehicle), and a few other things. Then, after 2 weeks of monkeying around with these clowns, they TEXT me and say the truck was sold. Don’t waste your time with these jokers. THEY ARE AWEFUL!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
1 person out of 1 found this review helpful. Did you?
Dealer response

That is not the kind of experience we seek to provide. Please call us when you can so we can address this together. Joseph Mesa, josephm@cacargroup.com

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5.0

Shop a new truck

Excellent experience on the the dealer ship and Excellent customer service...Tavis the seller was a really nice and helpful person that I ever meet and really nice person....

5.0

Shop a new truck

Excellent experience on the the dealer ship and Excellent customer service...Tavis the seller was a really nice and helpful person that I ever meet and really nice person....

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don't hesitate to contact me or visit us if you need anything else. Best, Moe Warraich, moe@cacargroup.com

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See all 79 reviews