Reviews
Write a reviewLalo, Raul and financial department made our car buying
Lalo, Raul and financial department made our car buying experience a positive one. Lalo explained all we needed to know about the models we We?re looking for. Sales manager Raul handled all our questions and let us know about the available incentives. Sale was 100 % transparent since we receive the out the door price to signing the contract. We are definitely coming back to this dealership and will be referring family and friends.
Lalo, Raul and financial department made our car buying
Lalo, Raul and financial department made our car buying experience a positive one. Lalo explained all we needed to know about the models we We?re looking for. Sales manager Raul handled all our questions and let us know about the available incentives. Sale was 100 % transparent since we receive the out the door price to signing the contract. We are definitely coming back to this dealership and will be referring family and friends.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you, Leticia. Regards, Dublin Chevrolet Team
No one ever responded to my inquiry.
No one ever responded to my inquiry. Very unprofessional and disappointing to say the least.
No one ever responded to my inquiry.
No one ever responded to my inquiry. Very unprofessional and disappointing to say the least.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you for your feedback. I understand your frustration regarding the lack of response to your inquiry, and I appreciate you bringing this to my attention. At Dublin Buick GMC, I strive for excellent communication and service. I encourage you to reach out to me directly so I can address your concerns properly. Your feedback is valuable, and I am committed to improving our customer experience. Kash Rana, kashr@cacargroup.com
lack of service department
if i could give them a zero i would, stuck up and nasty is the best way to describe the people in their service department. should call it lack of service department
lack of service department
if i could give them a zero i would, stuck up and nasty is the best way to describe the people in their service department. should call it lack of service department
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Good afternoon Killtet19, We appreciate your feedback. Please know your review is taken very seriously by our team here at Dublin Cadillac. We always strive to improve and give our customers top-notch service. Can you please contact me directly at moe@cacargroup.com at your earliest convenience so we can discuss this further. Hope to hear from you soon.
Experience overall
Experience was excellent Negotiating was on point. This group is eager to make things happen and continue with long term relationships. I was super happy with my purchase and never left the comfort of my home to make it happen. Travis was the best cars salesmen I have ever dealt with.
Experience overall
Experience was excellent Negotiating was on point. This group is eager to make things happen and continue with long term relationships. I was super happy with my purchase and never left the comfort of my home to make it happen. Travis was the best cars salesmen I have ever dealt with.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Christina, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and I am ecstatic to hear that you enjoyed your experience. I appreciate your business and look forward to seeing you again in the future. Have a great day! Joseph Mesa, josephm@cacargroup.com
GM Sierra 2023
ask for Marcelo!!! 2023 GMC sierra elevation great service thank you Marcelo
GM Sierra 2023
ask for Marcelo!!! 2023 GMC sierra elevation great service thank you Marcelo
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Juan, thank you for taking the time to share your feedback. Each employee is a valued member of the Dublin Buick GMC team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! Joseph Mesa, josephm@cacargroup.com
My Buying Experience
The sales rep was great, only issue was the delay to get the Financing Team to take my check and get all the paperwork signed off on. Would have been great if the sales rep could have handled it.
My Buying Experience
The sales rep was great, only issue was the delay to get the Financing Team to take my check and get all the paperwork signed off on. Would have been great if the sales rep could have handled it.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the glowing review. We take pride in our customer service and do whatever we can to have our customers leave happy. Take care. Joseph Mesa, josephm@cacargroup.com
Great experience
I purchased my first new vehicle, I worked with Chris the Fleet Director. The whole experience was hassle free I knew exactly what I was getting no games straight upfront great customer service. The purchasing experience was great from building the car online to picking it up in person. I would highly recommend to anyone looking for a new or used vehicle.
Great experience
I purchased my first new vehicle, I worked with Chris the Fleet Director. The whole experience was hassle free I knew exactly what I was getting no games straight upfront great customer service. The purchasing experience was great from building the car online to picking it up in person. I would highly recommend to anyone looking for a new or used vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
It was a pleasure to read about your first buying experience working with Chris. Congratulations on your new vehicle! Our top priority is delivering informative service at an efficient pace, without making our guests feel rushed or pressured in any way. It's delightful to know that we were able to provide you with such a memorable and pleasant experience. Thank you for taking the time to write this outstanding review. We look forward to seeing you again in the future! Joseph Mesa, josephm@cacargroup.com
Great Dealership
One of the best car buying experiences I've had. They do what they say they are going to do. That is very rare for car dealerships nowadays.
Great Dealership
One of the best car buying experiences I've had. They do what they say they are going to do. That is very rare for car dealerships nowadays.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Moe Warraich, moe@cacargroup.com
A+ customer service
I got helped by ahmed. Very nice and helpful guy Very good customer service
A+ customer service
I got helped by ahmed. Very nice and helpful guy Very good customer service
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for your outstanding review, Abdulrahem awnallah! I'm very happy to hear that Ahmed was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Joseph Mesa, josephm@cacargroup.com
Don't Recommend buying from Dublin Chevy online!!!
I was in search of a Chevrolet Traverse and Ashley Chahine helped to get numbers figured out on the financing after my credit was ran 5 times !!!! BUT added Warranty and GAP to the finance with out asking just to sell something extra on the sales side.... Financing info was sent to me about 545pm almost at closing time so I told Ashley I would think about the deal overnight. Next morning about 945am I called Ashley no answer, then sent her a text to advise her to remove the upsell warranty and GAP insurance and to resubmit the deal without that info. She never replied back nor called until I called her about 1245pm and she said she had been busy but never bothered to let me know, I would have understood vehicle had about 22,000 miles on it and was about $31,999. About 1:30 pm that day she sent me a text letting me know that the Traverse had already sold when I had been trying to work on a deal with her all day with NO reply back. She then advised they had another Traverse for the same price BUT with 45,000 miles on it, I couldn't understand how that made sense to her that they wanted to sell me another vehicle with MORE miles for the same price and same model trim as-well. This is a very unprofessional way to do business and did not appreciate they did me dirty like this, now I have 5 Hard Inquiries on my credit report !!!!
Don't Recommend buying from Dublin Chevy online!!!
I was in search of a Chevrolet Traverse and Ashley Chahine helped to get numbers figured out on the financing after my credit was ran 5 times !!!! BUT added Warranty and GAP to the finance with out asking just to sell something extra on the sales side.... Financing info was sent to me about 545pm almost at closing time so I told Ashley I would think about the deal overnight. Next morning about 945am I called Ashley no answer, then sent her a text to advise her to remove the upsell warranty and GAP insurance and to resubmit the deal without that info. She never replied back nor called until I called her about 1245pm and she said she had been busy but never bothered to let me know, I would have understood vehicle had about 22,000 miles on it and was about $31,999. About 1:30 pm that day she sent me a text letting me know that the Traverse had already sold when I had been trying to work on a deal with her all day with NO reply back. She then advised they had another Traverse for the same price BUT with 45,000 miles on it, I couldn't understand how that made sense to her that they wanted to sell me another vehicle with MORE miles for the same price and same model trim as-well. This is a very unprofessional way to do business and did not appreciate they did me dirty like this, now I have 5 Hard Inquiries on my credit report !!!!
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Good aftenoon Ernesto, Thank you for your feedback. I apologize for the experience that you had with our sales department, We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Thank you for the opportunity and please let me know if we can be of any assistance to you in the future. Thank you and have a great day.