Rectangle 48
Sales 8:30 AM - 7:00 PM
Service 7:00 AM - 6:00 PM

BMW of Austin Hours

Sales

Monday

8:30 AM - 7:00 PM

Tuesday

8:30 AM - 7:00 PM

Wednesday

8:30 AM - 7:00 PM

Thursday

8:30 AM - 7:00 PM

Friday

8:30 AM - 7:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

Closed

Service

Monday

7:00 AM - 6:00 PM

Tuesday

7:00 AM - 6:00 PM

Wednesday

7:00 AM - 6:00 PM

Thursday

7:00 AM - 6:00 PM

Friday

7:00 AM - 6:00 PM

Saturday

8:00 AM - 5:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since June 2011

Through a dedication to customer service at BMW of Austin, we achieved the highest ranking in the nation for customer se

...

rvice, and received the "BMW Center of Excellence Award", the highest award given in customer satisfaction by BMW NA. What does this mean to you as a BMW of Austin customer? A buying process and an ownership experience that is second to none. Please feel free to come by the dealership so that we can get to know you and you can experience our friendly sales and service staff first-hand. We take your purchase of a new or pre-owned BMW very seriously, and we look forward to building strong relationships with all of you.

"Experience our Passion!"

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.9 out of 5 4.9
157 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    January 15, 2019

    Our buying experience with Troy could have not been better. He never put pressure on us for a quick buy and helped us build our own vehicle when we were... not happy with any of the ones in inventory. He answered our texts/emails quickly and was extremely nice and professional every time we met him. Excellent dealer.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    January 12, 2019

    We bought our car from BMW Austin, Troy made it really easy for us, Great service and friendly. They answered all our questions and more. I would recommend... this dealership anytime.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • April 9, 2018

    This is my second experience at BMW of Austin, and the service could not of been better. Every time I visit the dealership I could not feel like I am better... hands. The experience buying my second BMW was not only fast, and error free, it was fun. Everything from finding, building, handling the paper work, and finally learning everything there is about my new car was amazing. There is no better servicr anywhere than what is provided at BMW of Austin.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    January 8, 2019

    No fooling around... Go first class, go 5 star, do the best and deserve the best, and life is short. That is what BMW is all about and the BMW dealership... in Austin lives up to the standard. Extra big thanks to Mike Uhrig and Danny Ghallager!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to share your experience with us, Greg! We appreciate your excellent remarks and hope to do business with you again in t...he future.

  • 5.0 out of 5
    January 4, 2019

    This is my second new car purchase from BMW of Austin and Troy Massey was my salesperson for both. Troy made both purchases smooth and painless. Every... time I stop by I’m greeted like a friend and am shown the newest models without being pressured to make a purchase. As a customer, that is the best experience I could ask for.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for taking the time to review us, Paul! We are glad that you had a wonderful experience with us and hope to have the opportunity to ...serve you again in the future.

  • 5.0 out of 5
    January 3, 2019

    We've just picked up our 4th BMW from BMW of Austin (McNeil Dr location), and our third from the amazing Troy Massey. He's been wonderful to... work with over the years and he keeps delivering a great product at a good price.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the great review. We'll let Troy know how much you've appreciated his excellent service over the years. Thanks for being such ...a loyal BMW of Austin customer and we look forward to doing business with you in the future!

  • 5.0 out of 5
    December 26, 2018

    Troy Massey and Mike Hanaway were the best manager and sales personnel. they made my purchase super smooth. They made the process to finish at most speed.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    December 21, 2018

    I drove 2 hours to get to this dealership the first day, and when I arrived the salesmen didn’t even ride with me to test drive the car he gave me... the keys asked for my insurance and let me go. No explanation about the car or anything. I came in with my own financing and everything I got to the dealership late so I had to come back the next day to get the car and take it home. Well here we are a week a later, and my car is Already in the shop after a week needing wear and tear maintenance (which is not covered under warranty) that should have been done before selling the car but of course I signed as is. Be careful buying a used car or any car from here for that matter have the car looked at by your own mechanic don’t just take they’re word for it they are just trying to sell the car. No follow up how is the car is there anything we can do nothing. If you can avoid this dealership do so

    3.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    3.0 out of 5
    Overall Facilities
    2.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    David, I am sorry to hear that your recent car-buying experience has caused you any distrust in our dealership. Providing excellent customer service ...is our main goal and I would appreciate the opportunity to discuss this further with you. Please email me at pbriggle@penskeautomotive.com. Thank you, Paxton Briggle Used Car Manager BMW of Austin

  • 5.0 out of 5
    December 16, 2018

    BMW’s reputation as the premier luxury vehicle is second to none, but the team at BMW of Austin is the real story. These guys provided me the best... car buying/car leasing experience ever. If you think you can’t afford the ultimate driving machine, think again. Ask Troy Massey!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    December 3, 2018

    If you're buying, call Brian Giroux. If you're taking your car in for service, use Alan Solis. I've purchased two cars from BMW of Austin;... both of which were great experiences. Brian was knowledgeable, helpful, not pushy, and was super polite to me, my wife, and daughter each time. Alan Solis in service is also amazing. He's kept me informed every time I take my car in, made sure I had a loaner if it was a longer appointment, and breaks down what can wait, and what needs to happen now. Both of these guys are phenomenal and I HIGHLY recommend them.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for reviewing us, Landon! We love to hear when a guest has a fantastic experience at our dealership. Let us know if we can assist you with a...nything in the future!

View More Reviews