BMW of Austin Hours
Through a dedication to customer service at BMW of Austin, we achieved the highest ranking in the nation for customer se
rvice, and received the "BMW Center of Excellence Award", the highest award given in customer satisfaction by BMW NA. What does this mean to you as a BMW of Austin customer? A buying process and an ownership experience that is second to none. Please feel free to come by the dealership so that we can get to know you and you can experience our friendly sales and service staff first-hand. We take your purchase of a new or pre-owned BMW very seriously, and we look forward to building strong relationships with all of you.
"Experience our Passion!"
First time reviewer here- I was looking for a car at a great price without no issues what so ever- my research led me to Brian Giroux here at BMW Austin-... I’m located in California and was looking to see if I could get the best price for a 350z they had in stock. Brian made it happen, not only was he patient with me- I didn’t even had to leave my home to take of this. Got me the car shipped in immaculate condition to my home in CA. Wonderful experience, Brian was very professional and always ready to keep me up to date on the car. No hassle, no headache, EXTREMELY good deal of a well taken care of car. Thanks Brian for definitely going above and beyond to get me on the road!
Thank you for your 5-stars, Edgar! We're so delighted to hear that Brian went above and beyond to ensure you a wonderful experience. We're h...appy to have him on the team. If you ever need anything in the future, please feel free to reach out to us.
On the 30th of October ,after 2 months of searching I finally found a dealership that was worth doing business with. The Pre-owned internet sales manager... Mr. Brian Giroux was the person that sold me my automobile ,he was very upfront and honest ,very professional and courteous .I went there not knowing what to expect after numerous bad experiences with car dealerships in San Antonio.Mr Giroux made me feel so comfortable with the deal that we closed on the car in less than an hour .I already had done my research on the car that i was purchasing and I knew where I wanted to be,as far as how much I wanted to spend BMW of Austin and Mr. Giroux exceeded my expectation. I am very happy with my purchase and I would highly recommend to everyone who is searching for a new or used automobile to take the time and effort to visit a BMW of Austin,they also have almost next to new used cars that they sell for penske if you don't believe me check their website. Once again thank you Brian for making me happy with my purchase .I wish most salesmen in the car business were forthcoming like you,job well done.
Thank you for sharing your 5-star experience, Anthony! We'll be sure to pass this on to Brian for ensuring you a comfortable and confident experi...ence. We wish you the best in your new ride!
This is my second experience at BMW of Austin, and the service could not of been better. Every time I visit the dealership I could not feel like I am better... hands. The experience buying my second BMW was not only fast, and error free, it was fun. Everything from finding, building, handling the paper work, and finally learning everything there is about my new car was amazing. There is no better servicr anywhere than what is provided at BMW of Austin.
Troy Massey in sales, Josh in finance and everyone involved at BMW of Austin make the buying experience such a pleasure! If you haven't been to BMW... of Austin - you're missing out on the best buying experience you'll ever have.
Thank you for your review! It is our goal to make sure guests leave with a positive experience, so we're incredibly happy to hear that you had a ...great time!
Troy Massey made it happen! He is the best of the best to go to when looking for a new vehicle. He steers you in the right direction, doesn’t sugar... coat anything! He wants what’s best for you not the sale! He extremely cares about his customers!
Thank you for your review of Troy, Steph! We are so happy to hear he provided you with outstanding customer service and made sure you felt like a valu...ed guest. Come back and see us anytime!
We recently purchased our BMW with Troy Massey and must say that this was the easiest car buying experience. Not only is Troy prompt with responses and... knowledgeable, he does what he can to work with his clients and goes above and beyond as a sales consultant. Andrew, the BMW genius, was also great and extremely helpful. We had our two little ones, a toddler and an infant, and even our little ones were entertained at the dealership due to their charm. Before purchasing, like any other buyer, we researched the market and upon speaking with multiple dealerships, BMW of Austin was by far the most prompt and easiest to worth with. With that said, when the time comes to purchase another vehicle, BMW of Austin would be our first choice. If you're in the market for a BMW, we highly recommend BMW of Austin. Thank you Troy, Andrew and BMW of Austin for the great experience!
Thank you for the recommendation! We're delighted that Troy, Andrew, and our team have earned your trust. We're glad that your whole family ...enjoyed your experience with us. We look forward to serving you again for your future vehicle needs.
Worked with Troy and he helped me find a car that works for me - not just any car to 'get the sale'. I appreciate his patience and time to answer... my questions. He offers a great mix of professionalism while keeping the experience fun. Thanks Troy!
Hello, We are glad to know that Troy provided you with great service and helped to find the right vehicle for you. We appreciate your positive review... and look forward to seeing you again.
Troy rocks! This is my second car from him. Super easy and love my new 440 Gran Coupe! Josh was also great. These guys made the entire experience perfect!... Thanks guys!!
Brian, We totally agree that Troy is a rock star and are ecstatic that you had a perfect experience! We will pass this review along to him! Enjoy yo...ur new Coupe Brian.
We were in the market for a new BMW X3, and had a very good experience throughout. Everyone we met was helpful, not pushy, and knowledgeable. They kept... all their promises, and we are feeling in good hands with them.
We don’t have enough great things to say about the BMW dealership and Troy Massey. Every single person we’ve encounteted at the dealership... has been friendly, knowledgeable, and helpful. Troy Massey let’s the cars sell themselves! We’ve purchased two cars from this dealership and had great experiences start to finish with both. We’ve been to many other dealerships and never experienced service like this. Working with Troy Massey has been a total pleasure and we wouldn’t want to work with anyone else.