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Everything great, very helpful, and a pleasure doing business.
Hi there, thank you so much for your review! We're glad you enjoyed your experience with us, and we hope to see you again soon. Take care!
Avoid at all costs. While traveling in New Mexico with my family in our RV, the oil change light on my F250 Super Duty came on. I located a Ford dealer,... Vision Ford in Alamogordo and went to them for service. I requested an oil change and any other services that needed to be performed. After evaluating the vehicle, the service advisor Chris, advised me that I needed a new air cleaner and fuel filters. I approved the additional items and asked if anything else was needed. I was told that the battery, brakes and tires were OK. The service was completed and we continued on our trip. Less than 1000 miles later, I heard a terrible grinding noise coming from the right front wheel. A close examination revealed that the brake rotor was deeply gouged and unusable. I went to The Ford dealer in Page Arizona and was told that both brake pads were well beyond safe usable life. They completed the repairs including the replacement of the rotors. Rotor replacement would have been unnecessary if Vision Ford had inspected and replaced the brake pads when the oil change was done. I called the service manager Tomas, at Vision Ford several times and did not receive a return phone call. I also called the general manager and did not receive a call back. In summary, I had two problems with this dealership. One, they did not do the inspection even though the invoice said the brakes were inspected and good. Two, they did not return several phone calls with messages to both the service manager and the sales manager. I would avoid this dealer and use a reliable independent mechanic
New Ford Transit bought in Texas developed a starting issue; called Darla Marshall, Master Service Advisor at Vision Ford Monday morning 7-30-17, Darla... said the shop was booked and would see what could be done. In less than 5 minutes after arrival, van was IN service, and less than 2 hours later, diagnosed and corrected. Folks, this is 10 point service; Thank you Darla, Greg Rocha Service Technician and Tom Chase. You turned a problem for us into a real good experience. First class. We were already Ford, now we are Vision Ford.
my salesman was great! Everything was handled professionally and was explained well! I enjoyed my buy experience at the Alamogordo ford house!
Always Friendly. I get appointment very quickly. Work done is explained very well so I can understand. Keep up the great work.
Fast courteous service. Staff is always helpful and friendly. Be nice if you added a coffee shop next door. Like SB
Fast and priced right. Clean and well maintained facility. Would recommend to a friend. Nothing to complain about. The service was a good experience.
Everyone is always friendly ...vehicle was done in a timely manner..only problem I had was there was no date on the inspection sheet
Tricia, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Safe travels!
LES the GM is one of your best assets to your dealership. He searched and found for me a Stealth grey Focus RS with every option. Miguel has helped me... and will continue to provide assistance for me in our next vehicle purchases. Thank you Vision Ford we have been loyal since 1988 with Wayne Martin and company. I am the next Generation in our family and will continue to visit Vision Ford for years to come. We only buy Ford and nothing else. Again thank you Vision for superior customer service and class.
Thank you for taking the time to notice those efforts and for leaving such awesome review! Please let us know if you have any additional questions abo...ut services you received and thank you again for choosing Vision Ford Lincoln Hyumdai!
Your professionalism and availability to make an appointment with little notification will continue to buy from Ford in the future and recommend to friends
We're pleased to hear everything was completed to your satisfaction, Michael! If there is anything else we can do to assist you, please let us know! T...ake care!