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Reviews

Average Ratings

4.7
208 lifetime reviews. Includes reviews of Elk Grove Acura from DealerRater.com
  • Excellent Purchase Experience

    I just purchased a 2012 Acura TL from Elk Grove Acura. The customer service I had received from start to finish was awesome. I didn't feel the pre...


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    I just purchased a 2012 Acura TL from Elk Grove Acura. The customer service I had received from start to finish was awesome. I didn't feel the pressure to make a hasty decision and "close the deal." Everyone, including sales and management, was very courteous, helpful, and professional. I felt the dealership actually appreciated my business, and I wasn't just another transaction. I would definitely recommend Acura of Elk Grove if you're in the market for a used or new Acura.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great service

    Jared Van Tassel Provided great customer service. I would recommend when eking with him and dealership.

    Dealer Response

    Thank you very much for your business, and for the recommendations! We greatly appreciate the 5-star rating, and hope to see you again in the fut...


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    Jared Van Tassel Provided great customer service. I would recommend when eking with him and dealership.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you very much for your business, and for the recommendations! We greatly appreciate the 5-star rating, and hope to see you again in the future! Best wishes, Emily Lasher Van Orden evanorden@lasherauto.com


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  • Great customer service
    April 23, 2017

    Just made my very first big purchase. And Im beyond pleased with the Customer service here. My brother Son referred me to come purchase my car her...

    Elk Grove Acura

    We are so thrilled that you had such a wonderful experience with us! We strive to offer absolutely top notch service from start to finish to each...


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    Just made my very first big purchase. And Im beyond pleased with the Customer service here. My brother Son referred me to come purchase my car here and I'm so glad that I did. Walking in I was so nervous because I'm on a budget and financially I wanted to ensure a comfortable monthly payment. And Doug and Michael did just that. They made sure everything fit my budget and I was getting taking care of. From stepping into Acura and closing the deal I couldn't have been more happier if it wasn't for them. DOUG made sure what I expected I received from the type of color, mileage, to prices he was so helpful. MICHAEL made all my finalizing with finance quick and smooth. There was so much paperwork to sign and go over. But Michael was so helpful and informative. I'm satisfied that I got warranty at the end. My brother SON used to work at Acura so he recommended Doug and Michael here. And I couldn't have been happier if it wasn't for my brother help. Thanks to KEVIN one of the manager for approaching me making sure I was satisfied and happy with my purchase.

    Does recommend this dealer
    Elk Grove Acura

    We are so thrilled that you had such a wonderful experience with us! We strive to offer absolutely top notch service from start to finish to each of our clients, and affording you a comfortable and confident car buying process is of the utmost importance! We hope you know that we are here for anything moving forward, please don't hesitate to contact us at any time! Many thanks to you, and your brother! Best wishes, Emily Lasher Van Orden evanorden@lasherauto.com


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  • Used car purchase

    I had been watching used Infiniti's on-line for several months and was watching the one at Lasher Elk Grove Acura for about a month. Adam Warren w...

    Dealer Response

    We so appreciate your kind words, and your business! We work very hard to create an accessible, attentive atmosphere...in both sales and service,...


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    I had been watching used Infiniti's on-line for several months and was watching the one at Lasher Elk Grove Acura for about a month. Adam Warren was awesome! I didn't purchase the car on my first visit but we worked a deal out via text and he e-mailed me the final offer. He went out of his way to make things painless and we ended up with the vehicle we wanted at the price we wanted. I will definitely be doing business with Adam again.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We so appreciate your kind words, and your business! We work very hard to create an accessible, attentive atmosphere...in both sales and service, and we're very glad to have succeeded in your case! We hope you'll not hesitate to let us know of anything you should need in the future! Enjoy your new car! THANK YOU! Best, Emily Lasher Van Orden evanorden@lasherauto.com


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  • Def Recommend to Family & Friends

    Very friendly staff felt very comfortable and at ease when purchasing our MDX there. Staff were very knowledgeable, attentive and patient. I thoug...

    Dealer Response

    We're so very glad to hear that you enjoyed your car buying experience with us! What you've described is precisely what we strive for! A comfort...


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    Very friendly staff felt very comfortable and at ease when purchasing our MDX there. Staff were very knowledgeable, attentive and patient. I thought we were going to be there all day but the staff made our purchase experience very easy. I have recommended friends before and will definitely recommend others.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We're so very glad to hear that you enjoyed your car buying experience with us! What you've described is precisely what we strive for! A comfortable and confident purchase! We greatly appreciate the referrals, and hope to see you again in the future! Best wishes to you and yours, Emily Lasher Van Orden evanorden@lasherauto.com


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  • A TEAM of Excellence
    April 3, 2017

    Dear Mr. Ahern, General Manager: The Acura make of vehicles is outstanding comparatively and can be purchased/serviced anywhere in our region; ho...

    Elk Grove Acura

    Viewing this note each time never gets old...what a wonderful, and thoroughly uplifting review to read! ¿¿We are so incredibly grateful to clients...


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    Dear Mr. Ahern, General Manager: The Acura make of vehicles is outstanding comparatively and can be purchased/serviced anywhere in our region; however, we continue to give our business to Elk Grove Acura given the consistent outstanding customer service ALL AROUND for the past 11 years. We???d like to begin by thanking and acknowledging Chad Kurtz and David Broussau, the phenomenal service advisors and all of the brilliant service technicians behind the scenes for always providing us with first-class service. In 2006, we purchased our first MDX and I (Anne) remember feeling nervous when working with the service department without my husband present; however, in no time, that self-derived intimidation disappeared. A majority of the time, Mr. Kurtz or Mr. Broussau always welcome us at the service driveway asking how they may help. These gentlemen are very patient with us, given our limited proficiency in vehicle maintenance. Recently, we met a new service advisor (new to us), Jose Rosales, whom is just as helpful, knowledgeable and patient. Eric Jones and his team in the Parts Department are all competent, have given us great recommendations on accessories and we have enjoyed working with them as well. Two MDXs, one RDX and 11 years later with Elk Grove Acura, we received an email from Gloria Kang and late evening March 30th, we purchased our fourth vehicle, a 2017 RDX with only 11 miles ??? wow! Mrs. Kang is the most knowledgeable sales advisor we have met. Her Acura models history, advanced expertise and options proposed to us were absolutely impressive! Robert Eason, Mrs. Kang and Yusuf Stewart made this purchase another excellent experience. This was a great team to work with and we sincerely appreciate the long hours they spent with us. It should be mentioned that Mr. Stewart sold us our second Acura, an RDX years ago, when he was a sales advisor and that too was an outstanding experience. His first-rate service has continued in the Finance Department; he laid-out smart options for us that we could not refuse. Thank you, the folks mentioned above and the whole team at the Lasher Auto Group. We appreciate this team of experts, whom consistently portray a can-do attitude, are patient and very polite. We hope you share this with the Lasher brothers, as we want them to know how great Elk Grove Acura is in our community. We recommend they give Elk Grove Acura a pizza party. :-) Warmest Regards, James & Anne Nicholls

    Does recommend this dealer
    Elk Grove Acura

    Viewing this note each time never gets old...what a wonderful, and thoroughly uplifting review to read! ¿¿We are so incredibly grateful to clients like you, James & Anne! ¿¿You are a testament to our efforts to provide welcoming, knowledgeable and attentive service in every aspect of our business, and we are so very proud to have continually earned your loyalty! ¿¿We do what we do because we want your Lasher cars to be the vessel for adventure and enjoyment as you navigate this chaotic world and the streets to and fro...but perhaps pizza could be an added bonus :) ¿¿We look forward to seeing you and your Acura vehicles in the future, and again, so appreciate your kind words! ¿¿THANK YOU! ¿¿Best wishes, Emily Lasher Van Orden evanorden@lasherauto.com


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  • A TEAM of Excellence

    Dear Mr. Ahern, General Manager: The Acura make of vehicles is outstanding comparatively and can be purchased/serviced anywhere in our region; ho...

    Dealer Response

    What a wonderful, and thoroughly uplifting review to read! We are so incredibly grateful to clients like you, James & Anne! You are a testament to...


    Show Full Review

    Dear Mr. Ahern, General Manager: The Acura make of vehicles is outstanding comparatively and can be purchased/serviced anywhere in our region; however, we continue to give our business to Elk Grove Acura given the consistent outstanding customer service ALL AROUND for the past 11 years. We’d like to begin by thanking and acknowledging Chad Kurtz and David Broussau, the phenomenal service advisors and all of the brilliant service technicians behind the scenes for always providing us with first-class service. In 2006, we purchased our first MDX and I (Anne) remember feeling nervous when working with the service department without my husband present; however, in no time, that self-derived intimidation disappeared. A majority of the time, Mr. Kurtz or Mr. Broussau always welcome us at the service driveway asking how they may help. These gentlemen are very patient with us, given our limited proficiency in vehicle maintenance. Recently, we met a new service advisor (new to us), Jose Rosales, whom is just as helpful, knowledgeable and patient. Eric Jones and his team in the Parts Department are all competent, have given us great recommendations on accessories and we have enjoyed working with them as well. Two MDXs, one RDX and 11 years later with Elk Grove Acura, we received an email from Gloria Kang and late evening March 30th, we purchased our fourth vehicle, a 2017 RDX with only 11 miles – wow! Mrs. Kang is the most knowledgeable sales advisor we have met. Her Acura models history, advanced expertise and options proposed to us were absolutely impressive! Robert Eason, Mrs. Kang and Yusuf Stewart made this purchase another excellent experience. This was a great team to work with and we sincerely appreciate the long hours they spent with us. It should be mentioned that Mr. Stewart sold us our second Acura, an RDX years ago, when he was a sales advisor and that too was an outstanding experience. His first-rate service has continued in the Finance Department; he laid-out smart options for us that we could not refuse. Thank you, the folks mentioned above and the whole team at the Lasher Auto Group. We appreciate this team of experts, whom consistently portray a can-do attitude, are patient and very polite. We hope you share this with the Lasher brothers, as we want them to know how great Elk Grove Acura is in our community. We recommend they give Elk Grove Acura a pizza party. :-) Warmest Regards, James & Anne Nicholls

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    What a wonderful, and thoroughly uplifting review to read! We are so incredibly grateful to clients like you, James & Anne! You are a testament to our efforts to provide welcoming, knowledgeable and attentive service in every aspect of our business, and we are so very proud to have continually earned your loyalty! We do what we do because we want your Lasher cars to be the vessel for adventure and enjoyment as you navigate this chaotic world and the streets to and fro...but perhaps pizza could be an added bonus :) We look forward to seeing you and your Acura vehicles in the future, and again, so appreciate your kind words! THANK YOU, again, James & Anne! Best wishes, Emily Lasher Van Orden evanorden@lasherauto.com Read less


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  • Happy Customer

    We purchased a 2013 Chrysler Town and Country and whole process was exceptional. After have some time to look at the car we selected we were met b...

    Dealer Response

    We're so happy to hear that Jared afforded you a wonderful car-buying experience! We take great pride in our level of service and lack of pressur...


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    We purchased a 2013 Chrysler Town and Country and whole process was exceptional. After have some time to look at the car we selected we were met by Jared Van Tassel and he answered all our questions and offered help without ever making us feel pressured. He followed up with us at our request is a very timely and professional manner and we felt very comfortable to come back and close the deal Jared handled the process with an open and honest explanation of available options for the transaction and we were able to select the option that worked best for us. When we need to consider another purchas I would be very happy to work with Jared again

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We're so happy to hear that Jared afforded you a wonderful car-buying experience! We take great pride in our level of service and lack of pressure tactics, so it thrills us to know we succeeded in your case! We hope that you enjoy your Town and Country, and that you'll not hesitate to return to us for any of your future vehicle needs! Best wishes to you and yours, Emily Lasher Van Orden evanorden@lasherauto.com


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  • Best Service Ever at Elk Grove Acura!

    I received the best service ever from the time I received a call to come to the dealership until I drove off in my beautiful car. Vinny Hoang wor...

    Dealer Response

    We are so grateful for your business, and the kind words for Vinny! We strive to offer stellar service from start to finish and well beyond, as y...


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    I received the best service ever from the time I received a call to come to the dealership until I drove off in my beautiful car. Vinny Hoang worked magic, making my car buying experience silky smooth. Vinny is the man with the plan...you rock Vinny!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are so grateful for your business, and the kind words for Vinny! We strive to offer stellar service from start to finish and well beyond, as you enjoy your vehicle, so please don't hesitate to let us know if you need anything further in the future! Best wishes, Emily Lasher Van Orden evanorden@lasherauto.com


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  • Bought a pre-owned car for my daughter.

    Thank you Jason Megna for working with us on our car buying experience at Elk Grove Acura. You were very friendly, professional and knowledgeable ...

    Dealer Response

    We so appreciate your kind words and kudos given to Jason! We take great pride in our efforts to offer a comfortable and confident car-buying exp...


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    Thank you Jason Megna for working with us on our car buying experience at Elk Grove Acura. You were very friendly, professional and knowledgeable about the different vehicles we looked at and test drove. We will definitely recommend you to our friends and family looking for a new/used car! Thank you, Sandra, Marty and Alexza

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We so appreciate your kind words and kudos given to Jason! We take great pride in our efforts to offer a comfortable and confident car-buying experience, and we're thrilled to have succeeded in your case! We hope that your new car serves you well, and that you'll return to us for any of your future vehicle needs! Best wishes to you and your family, from the Lasher family! Sincerely, Emily Lasher Van Orden evanorden@lasherauto.com


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