Hall Nissan Chesapeake

4.6
(341 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–8:00pm 8:00am–5:00pm
Sunday Closed Closed
(866) 325-7872 (866) 325-7872

Reviews

4.6
(341 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews. Includes reviews from DealerRater

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5.0

Cori was able to facilitate one of the smoothest new car...

Cori was able to facilitate one of the smoothest new car purchases I've ever had. She was able to answer all my questions quickly, and did not hesitate to find the answer if she does not know. I'd recommend her to anyone looking to buy a car from Hall Nissan.

Dealer response

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

1.5

I've had better customer service at a hospital. The GM...

I've had better customer service at a hospital. The GM was extremely rude. He made no effort to help at all and almost cost the company the entire sale with his rudeness and lack of customer service etiquette. The staff sent me from one person to another then back again for answers to my questions. I strongly do not reccomend. This was worst experience I have ever had at a dealership.

Dealer response

Thank you for your feedback. Our General Manager, Josh Heaton, would like the opportunity to speak with you personally regarding your experience. Unfortunately, he has been unsuccessful in reaching you via phone and has been unable to leave a voicemail. At your convenience, please contact Josh directly at 757.631.7600, or send us a message privately via the DealerRater portal with your preferred contact method and the best time to reach you. Thank you.

2.2

I’m so disappointed by what happened to me today after...

I’m so disappointed by what happened to me today after sitting there for nearly 2 damm hours to come back and tell me come back in 6 months cause I had infraction on my bank statement and also to tell me I need a co-signer I told the gentleman don’t have me coming there and to tell me that o cannot get a car and then the ran my credit so many times with different banks this put such a bad taste in my mouth cause he said to me he can get me finance! Just don’t lie to the customer I hate when they do that just be honest do I want to go back I’m so embarrassed any way I just throwing this out here ! Don’t get me wrong they do have nice car just be honest with your customer

Dealer response

Lourdes, thank you for your feedback. We are sorry to hear that you feel you’ve had a less than positive experience with our dealership. Unfortunately, at this time we are unable to come to an agreement on terms for your vehicle of interest. If we may be of further assistance, please reach out to our General Manager, Steve Spiva, at 757.673.8005. Thank you.

Consumer response

No comments

5.0

M'Tazi went above and beyond my expectations in customer...

M'Tazi went above and beyond my expectations in customer service! Patrick dropped me off and picked me up and was very professional. He kept his mask on the whole time!!! It was my first time visiting Hall Nissan. I will be back again!

Dealer response

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

5.0

Work was done and price was appreciated. I reviewed the...

Work was done and price was appreciated. I reviewed the recommended service that the technician identified and will be back to have the work completed.

Dealer response

Hi! We're so happy we were able to help you out! Please don't hesitate to reach out if there's anything additional we can do for you.

5.0

First time car buyer with no credit history, they worked...

First time car buyer with no credit history, they worked their magic! I felt like family from the time I walked in the door and even now they still check up on me. Highly recommended and will be coming back for future purchases! Thank you! -Savannah Aigner

Dealer response

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Safe travels!

4.6

M'Tazi Payne was very informative and went above and...

M'Tazi Payne was very informative and went above and beyond the normal call of duty. They brought sunshine to a very cloudy day. May God bless you in all that you do.

Dealer response

Hi, we're so glad that we were able to go above and beyond your expectations! Feel free to reach out to us if you need anything. Have a wonderful day.

4.8

Ashleigh was very informative and kept me constantly...

Ashleigh was very informative and kept me constantly updated through the whole repair process, to include all changes, on our company NV200. She showed sincere concern for everything from the time I walked in till we picked up the vehicle. She is very knowledgeable and very much appreciated, and we will request her again if needed. Thank you Ashleigh and great job!!!

Dealer response

Hi Ric, we are very happy Ashleigh and the team provided you with such a positive experience! We're looking forward to your next visit with us!

4.6

Out of this world custumer service

Mr. Spiva wanted to know my concerns and he listen to me, and was determine to make things right. Mr. Spiva is the real deal. He really cares about his customers. Thank you

Dealer response

Thank you for your kind review; we are happy to pass along your comments to the team here at Hall Nissan Chesapeake! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

5.0

Eric King is the best, thank you for all you do, you are...

Eric King is the best, thank you for all you do, you are a blessing in a stressful situation, GOD will truly bless you in all you do because you care about how people, once again thank you.

Dealer response

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Hall Nissan Chesapeake! We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve.