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Reviews

Average Ratings

4.5
192 lifetime reviews. Includes reviews of Hall Nissan Chesapeake from DealerRater.com
  • Happy and pleased with my purchase.

    I was very pleased with the customer service and buying process. My experience started with customer service representative Kasama, who was very h...

    Dealer Response

    Thank you for your earnest response Michael. We appreciate your feedback and will be sure to share your encouraging thoughts with Kasama, Dominiq...


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    I was very pleased with the customer service and buying process. My experience started with customer service representative Kasama, who was very helpful with info concerning the vehicle, preparation of forms, and taking me for test drive. In conclusion manager Dominique helped with finalization of the whole process. Great job, I'm happy with purchase.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for your earnest response Michael. We appreciate your feedback and will be sure to share your encouraging thoughts with Kasama, Dominique and the team! If you should have any further questions or want a little more insight on your vehicle, please don?t hesitate to contact us! We would love to work with you again soon.


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  • Vehicle maintenance and safety inspections
    March 18, 2017

    My experience today was a relief and a pleasure. Service Consultant Robert Bennett made me feel at ease of all my service needs. He informed me...

    Hall Nissan Chesapeake

    Hi. We are glad to hear that you were happy with Robert Bennett's service - that kind of feedback can go a long way. Hall Nissan Chesapeake appre...


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    My experience today was a relief and a pleasure. Service Consultant Robert Bennett made me feel at ease of all my service needs. He informed me of all cost needed on all repairs before making them with guaranteed satisfaction. He asked questions that helped me make decisions on parts that were absolutely needed for safe driving. I just wanted to say that my business belongs to Hall Nissan Chesapeake for sure. Quick, dependable, and 100% reliable. Thanks to all the service technicians that do a great job on vehicles up here at Hall Nissan. Thank You for everything.

    Does recommend this dealer
    Came in for service or repair
    Hall Nissan Chesapeake

    Hi. We are glad to hear that you were happy with Robert Bennett's service - that kind of feedback can go a long way. Hall Nissan Chesapeake appreciates your considerate review, and we really appreciate you sharing your personal experience with us. If you should need any further assistance with a future vehicle purchase and/or service, we would love to help. Thanks so much, Hall Nissan Chesapeake


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  • Outstanding Customer Service
    March 15, 2017

    I want to give Rick Stokes the Kudos that he deserves. He is an exceptional employee who is always friendly and welcoming. I love the fact that he...

    Hall Nissan Chesapeake

    Good morning Sheri! Hall Nissan Chesapeake is delighted to hear that your car buying experience was a memorable one! We are also pleased that Ric...


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    I want to give Rick Stokes the Kudos that he deserves. He is an exceptional employee who is always friendly and welcoming. I love the fact that he is so personable and knows my name before I even get out of the car. I have a Nissan dealership that is closer to me than this one is, but due to the Outstanding Customer Service I receive from Rick, I will never go anywhere else! Thank You Rick for knowing how to treat your customers!

    Does recommend this dealer
    Came in for service or repair
    Hall Nissan Chesapeake

    Good morning Sheri! Hall Nissan Chesapeake is delighted to hear that your car buying experience was a memorable one! We are also pleased that Rick Stokes was able to assist you with your new vehicle purchase. As you settle into your new vehicle, please do not hesitate to stop by for a regular checkup! Thank you again Sheri for the highly praised review.


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  • Service and repair

    Ms. Nicol was very professional and polite and keeps a smile on her face all the time.

    Dealer Response

    Good morning Bobby! Hall Nissan Chesapeake would like to personally thank you for taking the time to write this extremely positive review. We are ...


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    Ms. Nicol was very professional and polite and keeps a smile on her face all the time.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Good morning Bobby! Hall Nissan Chesapeake would like to personally thank you for taking the time to write this extremely positive review. We are pleased to know your time here was positive and we will be sure to share your kind comments with Nicol and our team. We encourage you to ?Like? us on Facebook so you may catch our in-store specials. Thank you Bobby and be sure to visit us soon!


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  • Service advisor

    Mr. Rick Stokes greeted with immediately and took care of my last minute needs. He continuously checked on me while my car was being serviced. He ...

    Dealer Response

    Hi Michelle. We are glad to hear that you were happy with Rick Stoke's service - that kind of feedback can go a long way. Hall Nissan Chesapeake ...


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    Mr. Rick Stokes greeted with immediately and took care of my last minute needs. He continuously checked on me while my car was being serviced. He provided great customer service.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Michelle. We are glad to hear that you were happy with Rick Stoke's service - that kind of feedback can go a long way. Hall Nissan Chesapeake appreciates your considerate review, and we really appreciate you sharing your personal experience with us. If you should need any further assistance with a future vehicle purchase and/or service, we would love to help. Thanks so much, Hall Nissan Chesapeake


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  • Rick Stokes

    I would like to thank Mr. Rick Stokes for a tremendous job of making me feel welcomed and important. Mr. Stokes treated me with VIP service and mo...

    Dealer Response

    Thank you for taking the time to send us a positive review. We love that you had a memorable experience here at Hall Nissan Chesapeake and we sinc...


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    I would like to thank Mr. Rick Stokes for a tremendous job of making me feel welcomed and important. Mr. Stokes treated me with VIP service and most of all respect. He is an outstanding asset to Hall Nissan and he is the reason I will continue to come back. Mr. M. A. Story

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to send us a positive review. We love that you had a memorable experience here at Hall Nissan Chesapeake and we sincerely appreciate you sharing your experience with us. We would love to welcome you back for any future purchase/service needs, as we are always here to help! Thank you again and we hope you have a great day.


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  • Rick Stokes, Service Advisor

    Rick Stokes, Service Advisor, is truly an asset to the Service Dept. of Hall Nissan Chesapeake! He always has a welcoming spirit and makes me feel...

    Dealer Response

    Hi Natalie. We are glad to hear that you were happy with Rick Stokes' service - that kind of feedback can go a long way. Hall Nissan Chesapeake a...


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    Rick Stokes, Service Advisor, is truly an asset to the Service Dept. of Hall Nissan Chesapeake! He always has a welcoming spirit and makes me feel comfortable in sharing my concerns of my vehicle. Mr. Stokes displays professionalism in explaining the needs of my vehicle, repair process/time frame and potential cost of repair. While waiting for the completion of my vehicle repair, Rick communicates the repair status and ensures my understanding and comfort. I live in Williamsburg, Virginia and I travel 55 miles to Hall Nissan Chesapeake for the EXCELLENT CUSTOMER SERVICE and KNOWLEDGE Mr. Rick Stokes has demonstrated throughout the years I have been a customer of the dealership's service center. Overall, I have had a good experience with the Service Team as a whole. Thank you for making customer service a priority!!! Natalie C. Tolliver, Service Customer

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hi Natalie. We are glad to hear that you were happy with Rick Stokes' service - that kind of feedback can go a long way. Hall Nissan Chesapeake appreciates your considerate review, and we really appreciate you sharing your personal experience with us. If you should need any further assistance with a future vehicle purchase and/or service, we would love to help. Thanks so much, Hall Nissan Chesapeake


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  • Great customer service!!
    March 1, 2017

    Western Branch Nissan Service Manager Rick Stokes gave me the best experience of customer service ever at a dealership. Rick Stokes whent above an...

    Hall Nissan Chesapeake

    Thank you for your encouraging review of Hall Nissan Chesapeake. We are particularly grateful for any positive feedback, but a response like your...


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    Western Branch Nissan Service Manager Rick Stokes gave me the best experience of customer service ever at a dealership. Rick Stokes whent above and beyond to make sure all my needs were met. As well as the technician "Dee" was very knowledgeable about all aspects of my specific needs. He also whent out of his way to help me. The feeling that I got from the dealership is that customer service, integrity and plain old caring about people is part of the norm. Thank you!

    Does recommend this dealer
    Came in for service or repair
    Hall Nissan Chesapeake

    Thank you for your encouraging review of Hall Nissan Chesapeake. We are particularly grateful for any positive feedback, but a response like yours truly motivates the team. Without our customers we would not be in business and for that reason I wanted to personally thank you for sharing your satisfaction. If you would need any assistance towards future purchases and/or services, we would love to help! Thanks so much, Hall Nissan Chesapeake


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  • Oil change

    Bought a brand Nissan Rogue from these guys and couldn't be happier with the purchase. Icing on the cake is the guys in the service department for...

    Dealer Response

    Hall Nissan Chesapeake is delighted to hear that your car buying experience was a memorable one. We welcome you to stay in touch so that we may a...


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    Bought a brand Nissan Rogue from these guys and couldn't be happier with the purchase. Icing on the cake is the guys in the service department for the free oil changes. Very professional, fast, and kind. I dealt with a fellow named Robert. I hope this service continues to be a stress free process. Cheers.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hall Nissan Chesapeake is delighted to hear that your car buying experience was a memorable one. We welcome you to stay in touch so that we may answer any further questions you may have about your new Nissan, Rogue. It was our pleasure assisting you in selecting the perfect vehicle and we look forward to hearing from you in the future!


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  • Great Service

    From a sincere place, I must say that the services here is ALWAYS great! Hey have helped me tremendously when purchasing and car and getting my ...

    Dealer Response

    Hello Charles - Hall Nissan Chesapeake would like to sincerely thank you for taking your time to give us a complimentary review. We strive to pro...


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    From a sincere place, I must say that the services here is ALWAYS great! Hey have helped me tremendously when purchasing and car and getting my car serviced. Rick Stokes always makes me feel comfortable and taken care of when I come here. He does an excellent job in making sure that everything is done in a prompt manner. Every time I come here I make sure I find Rick. He is very Hospitable. Overall, Hall Nissan a year Western Branch runs a great business and everyone I've encountered does a great job in helping you.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello Charles - Hall Nissan Chesapeake would like to sincerely thank you for taking your time to give us a complimentary review. We strive to provide excellent service to all of our customers and we love to know when we?ve succeeded. I will be sure to share your feedback with Rick Stokes and the team! Thank you again for your review.


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