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Reviews

Average Ratings

4.6
241 lifetime reviews. Includes reviews of Southern Motors Honda from DealerRater.com
  • guys on Broughton rock!!

    My car was 12 years old and I have kept it due to the fact I hate negotiating and haggeling! I went looking on a Sunday afternoon thinking the dea...


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    My car was 12 years old and I have kept it due to the fact I hate negotiating and haggeling! I went looking on a Sunday afternoon thinking the dealer was closed.....nope, out came Patrick. He is so cool and calm, no pressure! made me feel comfortable and he was able to answer all questions on every car. All the men in there introduced theirselves and were so nice. Paul, the manager , was sure to make everything right for me....probably the easiest car I have bought! Mr Kaminsky even called to be sure it all went well! I would STRONGLY recommend stopping bySouther Motors!!!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Thanks Honda

    Just purchased a new car all on my own, thanks to the assistance of Marleny Neal!! You were very patient with me and kept me from being impatient ...


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    Just purchased a new car all on my own, thanks to the assistance of Marleny Neal!! You were very patient with me and kept me from being impatient throughout the process. 10 thumbs up!!!!!!!!!! #teamhonda #mydreamcar

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Horrible
    March 3, 2017

    Took my vehicle in for a tune up, was talked into doing just a diagnostic to make sure I needed a tune up (have over 100,000 miles on used pilot)....


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    Took my vehicle in for a tune up, was talked into doing just a diagnostic to make sure I needed a tune up (have over 100,000 miles on used pilot). Trusted service & they done the 'diagnostic test', conclusion was my transmission needed to be replaced. Was visibly upset, they seemed to be concerned, set me up with sales. Sales then insulted me by offering $3000 for a 2011 Honda Pilot!!! I walked out quickly & at that point I started doubting the sincerity of Southern Motors Honda. Decided to take my vehicle to get a 2nd & 3rd opinion. Low & behold I was assured by both shops my transmission is NOT the problem. I needed a tune up & timing belt (original reason for making appointment w SMH). At that point I called SMH to talk about how they reached the decision of a new transmission, service manager told me what she knew, which was that the lead tech drove my car & therefore determined it needed a new transmission. I asked if they got any sort of diagnostic off the machine & she said it did not give them any diagnostic code. I asked why I was charged the $130 for a diagnostic test when all the tech done was drive my car? At that time she transferred me to the head service manager, Keith. This is when the ordeal got really really ugly. At first Keith was nice, started off telling me that if I felt like I paid for service I didn't receive, then he would gladly refund my $130. He then went on to explain why his tech reached the decision to replace my transmission. It was bc the pilot shimmies when you reach 30-35 miles/hour. No slipping, no jolts, no other major signs, but yet my transmission was bad. I then asked Keith if his tech had seen that the transmission fluid was a beautiful red, no burnt smell, no other reason to believe the transmission was bad? Keith told me that didn't necessarily mean the transmission was still good & that these "small shops didn't care about fixing the cars like they did". He told me that the small shops didn't have the technology SMH had & there was no way they could determine if my transmission was good or not. At that point I asked Keith if he would just refund my money bc I felt as if they had misdiagnosed my problem & I would take my problem elsewhere. Keith then raised his voice telling me "I'm not in the business of refunding money. I'm not sure who's blowing smoke up your butt but when your transmission blows up & your stuck on the side of the road, DONT CALL ME, DONT BRING YOUR CAR HERE"!!! I was flabbergasted, never have I ever heard of a manager ever talking to a potiential customer like he talked to me. I got loud at that point & reminded Keith that he told me if I felt as if I didn't get the service they charged me for then he would refund my money. He argued with me saying he never told me that! I again asked if he would just please refund my money & he would never have to hear from me again. He told me he would refund my money but when my transmission went out to bring it back up to him bc "everybody always comes back"!!! I told him I would not take my car back to him bc he just told me not to call him when I was broke down on the side of the road. After calming down I decided I would reach out to the head of operations to let them know how I was treated so no one else would go thru that ordeal. Left two messages, finally got a call back from Keith!!! Said Ross had forwarded the message to him & he would have my check asap. So needless to say, SMH sure does not seem to care how they treat folks bc they believe "everyone always comes back". I won't return to them, for anything. I'll sell my vehicle & get another brand before returning to SMH.

    Does not recommend this dealer
    Came in for service or repair

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  • Inspection and repair
    February 25, 2017

    I was treated with great respect and the technician was honest with me about my options. They took time with me to keep the work I needed done in...


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    I was treated with great respect and the technician was honest with me about my options. They took time with me to keep the work I needed done in the price point I was wanting.

    Does recommend this dealer
    Came in for service or repair

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  • GREAT, LOVE THE STAFF
    February 21, 2017

    I love Southern Motors, I love the family and every time I visit Southern Motors I've visited the staff has been wonderful always helpfu.l> My exp...


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    I love Southern Motors, I love the family and every time I visit Southern Motors I've visited the staff has been wonderful always helpfu.l> My experience has always been with Marleny Neal she is great. Meet a NEW friend-KEVIN RUTLAND-GREAT

    Does recommend this dealer

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  • Great Experience
    February 10, 2017

    We bought a new Accord through David Bailey at Southern Motors and had a great experience. They beat our best price from other dealers and provide...


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    We bought a new Accord through David Bailey at Southern Motors and had a great experience. They beat our best price from other dealers and provided efficient and excellent service. The purchase was no-hassle and went very smoothly. We highly recommend this salesman and dealership.

    Does recommend this dealer

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  • Quick and Painless
    February 9, 2017

    I was in on 2/8/.17 to get a key FOB programmed for an accord i purchased last week. Darryl Smith in the service department was helpful and frien...


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    I was in on 2/8/.17 to get a key FOB programmed for an accord i purchased last week. Darryl Smith in the service department was helpful and friendly. I was in and out in less than an hour, and enjoyed sportscenter and coffee during my brief wait. Highly recommend!!

    Does recommend this dealer
    Came in for service or repair

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  • Didn't buy the Honda
    February 7, 2017

    I found the car that I wanted that wasn't a Honda. Mr. Ben Heyward and the rest of the staff gave me great service with no pressure and an extreme...


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    I found the car that I wanted that wasn't a Honda. Mr. Ben Heyward and the rest of the staff gave me great service with no pressure and an extremely fair deal. I was very pleased with my experience.

    Does recommend this dealer

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  • Southern Mtrs best for over 30 yrs for my family.

    My dealer for over 30 years. This time my Honda was totaled [not my fault}. I looked within 500 miles for a Honda accord certified for years 2013-...


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    My dealer for over 30 years. This time my Honda was totaled [not my fault}. I looked within 500 miles for a Honda accord certified for years 2013-2015. In the 2 weeks of my search only Southern Motors could help get me a replacement car. Danny Kaminski and David Bailey helped me achieve this. This is my husbands and mine 7th [ 4th new and 3rd certified Honda]. I have made many referrals and will continue to have these 2 persons and dealership as my personal dealership. This I hope will let others know where they can go and who they can always count and rely on.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Very pleasant.
    January 18, 2017

    Bought a 2009 Honda pilot. The car runs very well even though there seems to be an issue with the navigation system. That will time out and displ...


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    Bought a 2009 Honda pilot. The car runs very well even though there seems to be an issue with the navigation system. That will time out and display a message saying DVD disc read error. Took the car to the service center today and they did diagnostics test on it and it seems that the dealership will not cover the cost of $1000 to replace the unit. Very disappointed. I understand it's a used car over 100,000 miles on it but thank Honda should replace it at their cost

    Does recommend this dealer

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