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Reviews

4.8
Average based on 93 reviews.
  • Exceeds Customer Satisfaction Expectations

    I always bring my car to Bergstrom for service. They are friendly, knowledgable and exceed customer satisfaction expectations. From my Service Adv...


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    I always bring my car to Bergstrom for service. They are friendly, knowledgable and exceed customer satisfaction expectations. From my Service Advisor, Joseph Carini, to my Service Technician, David Penkwitz, they are professional and phenomenal to work with. I highly recommend Bergstrom for all of your automotive needs. I am a customer for life. My 2010 Cadillac DTS was purchased new at Bergstrom, and when I need service, Bergstrom is the only place to go. They treat me like family, and they let me know everything from pricing to diagnosis, before they begin any service work. Bergstrom, thank you for a wonderful experience.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Great service!

    Matt was very nice. Matt communicated to me that the service would take longer, due to 2 recalls not just one. Plus my water pump had a leak in it...


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    Matt was very nice. Matt communicated to me that the service would take longer, due to 2 recalls not just one. Plus my water pump had a leak in it. I have gone to other places that didn't do that and I just waited not knowing that the service would take longer. So I appreciated the communication. I will continue to go to Bergstrom. I live in Wales and the service is worth the drive.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Best place for a cookie and oil change

    Bergstrom has been my go to oil change for the last five years. I would give it five stars if not for my last experience there. I went in to get m...


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    Bergstrom has been my go to oil change for the last five years. I would give it five stars if not for my last experience there. I went in to get my oil change and I sat in the beautifully stocked waiting area. After they were done I noticed that the price was higher then normal. Looking over the receipt I noticed I was charged twice for the filter. They credited me back the difference with no problem. Still not that bad of an experience. As I was driving home I noticed that the kling on sticker with next change posted on my window wasn't the customary 3,000 miles but 4,000. Then a few weeks later my oil light came on in the car. I checked the oil and it wasn't on the stick. Brought it back and they took out the plug and showed me that the oil pan was stripped and that the plug had the part of the pan on it. They would not admit fault even though they are the only place that I receive oil changes from. They put original plug back in after a $586 repair quote and it has been holding up. I also had to pay them for labor and oil for them looking at it. Other then this bad experience on this oil change everything in the past was great. One time thing or changing standards..... Don't know at this point.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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