Kia of Cerritos

Brought my kia optima into this dealership to replace the engine under warranty due to the engine seizing on the highway and leaving me stranded. Car went into limp mode and was able to drive to the kia dealership. Once there car was overlooked and i was informed that the engine would need to be replaced and would be covered under warranty. I was able to get a loaner vehicle a week later after i was advised the warranty was approved and after 2 weeks i got a call letting me know my cars engine was replaced and ready for pickup BUT the car would have to be towed home because the throttle body was damaged and my radiator was leaking which concerned me because i had neither of these two problems before i dropped my vehicle off. The dealership wants to charge me $942 for parts and $650 in labor to make these repairs for problems that occured after the vehicle was in there possession for the last 3 weeks. I took my vehicle to my own mechanic the day before brining in the vehicle to the dealership to diagnose the issues with the vehicle and neither the radiator was leaking nor the throttle body was having any issues until after the dealership replaced the engine. I have contacted corporate about this situation and even they are concerned as to why these problems weren't adressed during the initial diagnostic and not told to me until the day before they want me to pick up my vehicle. I am still waiting for Kia of Cerritos to respond back to the 2 emails corporate sent them yesterday and today to hear back about any solutions because i shouldnt be tacked on an additonal $1600 in parts and labor for problems i did not have before leaving my vehicle under there supervision the last 3 weeks. I would love to be contacted by a manager to speak about this situation as i refuse to pick up my car from there dealership until this situation is handled. My email adress is jovannimagdaleno@yahoo.com and the ro number for my account is 6141931/1 if any other service adivors or management would like to look into this because the current advisor ive been dealing with just leads me in circles.

Very good service would recommend to others. Very happy with the service overall. Good workers

Outstanding service from tech William. Very kind and informative. Best tech I have met at Kia.

I would highly recommend Kia Cerritos service center based on my previous positive experiences. Always professional and prompt.

I was attended quickly, no wait time. Jose was very courteous and polite explained well all my service options. The service was fast considering the amount of volume Thank you again.

Excellent customer service fleet manager. James displayed good customer service and was very professional in expl6

This particular dealer ( KIA CERRITOS) has an individual by the name of Shawn Lebs. Certainly, he brings the place up to the top. “⭐️ ⭐️ ⭐️ ⭐️ ⭐️”. If you have a Kia or need one, that’s the right place to go. 😉

Extremely helpful They take the time to express what needs to be done and do it in timely matter

Great customer service and will know their stuff. My consultant was Charlie. He was so helpful in answering all my questions pertaining my car.

Everyone there was extremely helpful with the purchase of my car i got a kia k5 gt line and i love it. Angie, moe, and the guy that did my financing were amazing!! Love it here!!