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Reviews

Average Ratings

4.5
142 lifetime reviews.
  • What A great clean Dealership!!

    Well I have been buying cars for At least 55 years of my life! I what to say this was the BEST experience I believe I have ever had buying A car!!...

    Dealer Response

    Thank you so much for this Incredible Review! It truly is our Pledge to customers, like yourself, to help them find a vehicle they want and at the...


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    Well I have been buying cars for At least 55 years of my life! I what to say this was the BEST experience I believe I have ever had buying A car!!! Wally and the rest of the employee's really made it A pleasure in shopping and buying A car! From the time I drove up I was greeted with the most friendly salesperson I have ever had! This might sound unreal, but believe Me this is more than A 5 star dealership! What A Great bunch of people work there!!! Five Star Plus.........

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for this Incredible Review! It truly is our Pledge to customers, like yourself, to help them find a vehicle they want and at the same time fit their budget all while delivering quality customer service. We are glad that you enjoyed your experience and we hope that you return for many years to come! -----/ Dorsett Automotive, 812-232-5500


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  • Customer and Sales etiquettes below waters

    Drove 2 hours to Dorsett Dealership to test-drive a used 2015 Jeep Cherokee TrailHawk , with under 1900 miles. The moment I pulled it out of the d...

    Dealer Response

    Thank you for reaching out to us with regards to your experience. We are truly sorry to hear of your dissatisfaction with our dealership. We striv...


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    Drove 2 hours to Dorsett Dealership to test-drive a used 2015 Jeep Cherokee TrailHawk , with under 1900 miles. The moment I pulled it out of the dealership driveway for test drive, I noticed that the vehicle's brakes were totally messed up. However I took it slowly around the city and then to highway when I gained some confidence. There was growling noise every time I used them with high frequency jerks & shaking chassis. The whole vehicle started shaking at around 80-85mph under cruise. Passenger side ceiling rail had cracking noise. On my arrival Mr. Josh Altheide (a poorly trained salesman) talked to me about the ride experience to which I honestly replied "that I am disappointed" and then to which his response was that things like brakes and ceiling noise can be repaired given its under warranty. However to my surprise given this is just 2015 model with hardly any miles, the condition was worse than what he was trying to cover it with. On top of that, his poor salesman skills were demonstrated when he almost 'threw' his card to me when I told him that they should have got it repaired before since they own the car and hence the warranty and then put the damn vehicle for test drives. Ultimately his response was that it is a Saturday and he has more things to take care of, which really put me off however I did not reprimand him then and there but thought this review would help more. Good luck guys with such sales person for ruining the day off! I did not mind the vehicle being in a poor condition but the way your sales person demonstrated his customer handling etiquette, highly disappointing! Rather the worst I have ever come across.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you for reaching out to us with regards to your experience. We are truly sorry to hear of your dissatisfaction with our dealership. We strive for excellence in customer satisfaction and vehicle presentation. This is not acceptable and will be addressed accordingly. We do apologize for your disappointing experience and pledge to improve our customer service in every area of our dealership. If you have any questions or concerns please reach out to us at customersupport@dorsettautomotive.com


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  • 100% Dissatisfied

    I purchased a Used Car with Warranty from this establishment. It has definitely felt like once the papers were signed and the key was handed to me...

    Dealer Response

    Thank you for reaching out to us with regards to your experience. We are truly sorry to hear of your dissatisfaction with our services. Please re...


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    I purchased a Used Car with Warranty from this establishment. It has definitely felt like once the papers were signed and the key was handed to me I have been on my own. I can call this place and even text my dealer directly (Neal) when I am having trouble and nobody responds. The Warranty I have has free oil changes and routine maintenance, but I have had to pay for everything on my own and schedule at a service center elsewhere due to no follow up when I try to schedule a simple appointment. If you want to continually call and be an insufferable pain this is your place. If I could just return my car and not have to deal with this place anymore I would be very pleased. I would not recommend anyone who wants prompt service or to feel like a valued customer to go this business, but go elsewhere.

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    Thank you for reaching out to us with regards to your experience. We are truly sorry to hear of your dissatisfaction with our services. Please reach out to me so that we can correct these issues and earn your business again. We truly value our customers and want to take every possible step to make your experience with us an excellent one. Please reach out to me at your most convenient opportunity. Daniel Higgins, E-Commerce Manager, Phone # 812-240-3182. Email address- Dhiggins@dorsettautomotive.com


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  • By Far the Best

    Dillon was absolutely by far the best salesman I have dealt with anywhere. He was very informative, very honest and up front. We felt welcomed and...

    Dealer Response

    Thank you so much for this Incredible Review! It truly is our Pledge to customers, like yourself, to help them find a vehicle they want and at the...


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    Dillon was absolutely by far the best salesman I have dealt with anywhere. He was very informative, very honest and up front. We felt welcomed and comfortable though the entire process. He is absolutely awesome!!!!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for this Incredible Review! It truly is our Pledge to customers, like yourself, to help them find a vehicle they want and at the same time fit their budget all while delivering quality customer service. We are glad that you enjoyed your experience and we hope that you return for many years to come! -----/ Dorsett Automotive, 812-232-5500


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  • Amazing Salesperson

    Dillon was an amazing salesperson! He listened to all my concerns and found the perfect car for me. I would definitely have Dillon help me again i...


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    Dillon was an amazing salesperson! He listened to all my concerns and found the perfect car for me. I would definitely have Dillon help me again in the future.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • The Best in 5 States!

    Looking for a Challenger online. I had 5 dealerships in 5 states working with me. Dillon was the best salesman BY FAR. Thanks so much!


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    Looking for a Challenger online. I had 5 dealerships in 5 states working with me. Dillon was the best salesman BY FAR. Thanks so much!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great Selection

    Looking for a new car. Stopped. Good Selection. Salesman was polite and very knowledgable. Very impressed. Left and came back. Make sure to get sa...


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    Looking for a new car. Stopped. Good Selection. Salesman was polite and very knowledgable. Very impressed. Left and came back. Make sure to get same salesman. Good Deal and bought car. Would recommend to friends.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Dillon was Awesome!

    Dillon was awesome! We had a list of about 10 autos we were interested in and he took things at our speed and was exceptionally pleasant the entir...


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    Dillon was awesome! We had a list of about 10 autos we were interested in and he took things at our speed and was exceptionally pleasant the entire time. We worked his tail off!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great Working with Dillon

    I was in need to change from SUV to car. It was great working with Dillon because he listened to my wants and needs.


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    I was in need to change from SUV to car. It was great working with Dillon because he listened to my wants and needs.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Extremely considerate and very professional

    Dillon was extremely considerate and very professional. He worked diligently in showing us 6 different vehicles. We were completely happy with our...


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    Dillon was extremely considerate and very professional. He worked diligently in showing us 6 different vehicles. We were completely happy with our dealing too purchase the vehicle.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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