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Landmark Motors

(129 reviews)
Visit Landmark Motors
Sales hours: 9:00am to 7:00pm
Service hours:
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Sales Service
Monday 9:00am–7:00pm 8:00am–5:00pm
Tuesday 9:00am–7:00pm 8:00am–5:00pm
Wednesday 9:00am–7:00pm 9:00am–5:00pm
Thursday 9:00am–7:00pm 8:00am–5:00pm
Friday 9:00am–7:00pm 8:00am–5:00pm
Saturday 9:00am–7:00pm Closed
Sunday 10:00am–6:00pm Closed
(425) 223-4398 (425) 223-4398

Reviews

(129 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Landmark Motors from DealerRater.

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Bought a 2020 Lexus beautiful car in great condition.

Bought a 2020 Lexus beautiful car in great condition. Staff was courteous and professional very easy transaction

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great Experience and knowledgeable staff.

Great Experience and knowledgeable staff. Highly recommend. No pressure sales and quality cars. We have bought multiple cars here and will be back!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great staff, quality cars and good deals.

Great staff, quality cars and good deals. In my transactions over the years I have experienced a very high degree of customer care both during and after sale.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Crooks, in my opinion.

Crooks, in my opinion. Purchased a luxury sports sedan with 27k on it. Landmark assured us it was still well within the manufacturers warranty and ALL the proper maintenance had been performed. Also purchased the extended warranty for $3k. Within 3 months (and 2k miles) the engine blew. Turns out, before we purchased the car, the manufactures warranty had been voided due to improper maintenance. This also voided the extended warranty that we had just purchased. Landmark refused to do anything about it. Promised a lot, delivered on nothing. Filing lawsuit.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Larry I am so sorry that you are having to wait a lot longer than normal but we were told we were waiting on parts availability and you are correct between the manufacturers warranty and the service contract that you purchased this should have been covered and handled. We have offered you to replace the engine with a brand new one from the manufacturer at no cost to you. I believe we are trying to do everything we can to make this right by paying for an engine the repairs and your rental. We will continue to do what we can to resolve this for you. Respectfully

Dealer response

You are currently in a car we are paying for. The Maserati dealer told us we had to wait for one from Italy to be built and like i said we are still willing to put a new engine in your car. We cannot a buy back a car that you put a huge dent in and try to resell it to another customer but we will be happy to get your engine ordered and have it installed. I hope you have a great weekend.

Consumer response

So, You are not only crooks but you are liars as well? In my opinion. 6 months ago we had our newly purchased Maserati towed back to Landmark with a blown engine. You quickly said you couldn't do anything and had us tow it to the Maserati Kirkland dealership. You made promises, but you have done nothing to fulfill those promises. You refused to supply a loaner car. NO reimbursement for our towing costs. NO reimbursement for our car rental costs. You have not paid out one penny. The Maserati dealership are the ones that have done all the work trying to get this settled and the ones that provided us a loaner car after several months of us paying for a rental car. The Maserati dealership found a replacement engine months ago but you refused to pay them to obtain and replace it. Spare me the “we are trying our best” crap. See you in court.

Consumer response

So, it has been 6 months, and you haven't even put an order in for the engine? The judge will love that. You have a good weekend also Pinocchio.

Great experience with sales and service.

Great experience with sales and service. We would highly recommend purchasing a vehicle from Garrett and Landmark.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

They are very kind and attentive people and they answered

They are very kind and attentive people and they answered all my questions and doubts. They are professionals in what they do. I recommend them. I am very satisfied to have made my choice with them.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Used the car on cars.

Used the car on cars.com for advertising. It was not actually for sale. Total scam

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
2 people out of 2 found this review helpful.
Dealer response

The verbiage in this review is misleading to customers, we do not advertise vehicles not for sale. This vehicle was off site getting a check engine light checked and reset at a corporate dealership. The customer was notified once the vehicle was back the next day. Fred was tagged and didn't work with the customer.

Fantastic customer service and selection!

Fantastic customer service and selection! I highly recommend checking them out. Matt was fantastic to work with!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

not sure if people give people messages, cant get a call

not sure if people give people messages, cant get a call back .They sound real nice up front but after that sales team behind on the ball ,

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

Fred contacted me about my inquiry. Super friendly, let...

Fred contacted me about my inquiry. Super friendly, let my wife I and take our time. No pressure. Answered our questions as best he could.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.