Reviews
Brian Simmons was my service advisor he provided me with
Brian Simmons was my service advisor he provided me with outstanding service, Nissan of McKinney you are the best of the best.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the wonderful feedback! We're thrilled to hear that Brian Simmons provided you with outstanding service. It's always great to know that our team is making a positive impact on your experience. We truly appreciate your kind words, and we're grateful for your continued trust in us. We look forward to serving you again soon!
Abraham was vwry helpful, professional and kept me inform
Abraham was vwry helpful, professional and kept me inform through texts and phone calls. The turnaround to get my truck back was very quick! The phone system at dealership leaves a little to be desired. When calling my calls would be dropped over and over before I could finally reach someone.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your experience with us. We're glad to hear that Abraham provided helpful and professional service and kept you well-informed throughout the process—that kind of communication makes a big difference. It's also great to know your truck was returned to you quickly! We appreciate your feedback regarding the phone system and understand how frustrating it must have been to experience dropped calls while trying to get in touch. Your comments help us identify areas where we can improve, and we’ll make sure this concern is shared with the appropriate team. Thank you again for your thoughtful review—we truly value your input and your business.
Our advisor Collin treated us very professional and
Our advisor Collin treated us very professional and explain the issue with our vehicle along with the price of what it will cost and had our vehicle ready quick with no long delays . Collin is truly the best we are 100 percent happy with our service . I will definitely come back if I need service again or plan on buying another vehicle thank Nissan of mckinney you are the best ..
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words! We’re thrilled to hear that Collin provided such professional and clear service, and that your experience was quick and hassle-free. We truly appreciate your feedback and look forward to serving you again, whether it's for service or the next vehicle purchase. Thank you for choosing Nissan of McKinney!
Always very nice and knowledgeable staff.
Always very nice and knowledgeable staff. Very nice waiting area. Nice to have a cup of coffee while waiting.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! We're delighted to hear that you enjoyed our friendly and knowledgeable staff, as well as our comfortable waiting area. Providing a welcoming environment—including a good cup of coffee—makes all the difference, and we're glad you appreciated it. We look forward to seeing you again in the future!
The maintenance department is incompetent.
The maintenance department is incompetent. They call the wrong number for progress updates. They provide incorrect information on the work that maintenance techs performed. They cannot estimate time to complete and did not wash the car even though they said they would. The service advisor told me to stop by at 6:15 only to learn he left at 5:59. I will not return.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We are truly sorry to hear that you feel there was some miscommunication during your visit and that your standards were not met. We would like the opportunity to address your concerns directly and ensure that this is resolved to your satisfaction. Please reach out to General Manager, David Kelley, at (469) 634-4865 so we can discuss this further and work to make things right.
Very pleasant and efficient.
Very pleasant and efficient. Easy getting the appointment I wanted. Service was prompt and I received updates
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your positive experience! We're glad to hear that your appointment was convenient and that the service was prompt and efficient. We look forward to assisting you again in the future!
Excellent service, able to answer all my questions, very
Excellent service, able to answer all my questions, very quick process and so happy with my new car!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review! We're so glad to hear that you received excellent service, had all your questions answered, and experienced a quick process. Congratulations on your new car! We appreciate your feedback and look forward to assisting you again in the future!
I had a great experience buying my new car.
I had a great experience buying my new car. My sales representative, Mr. Ali Nodeh, was a very experienced & patient man . He answered all my questions patiently. I am very satisfied with his performance and manner of behavior and I would 100% recommend him to everyone.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We're thrilled to hear that your experience has been positive so far. We strive to provide the best service possible and your feedback is greatly appreciated. Thank you for taking the time to share your thoughts.
Good service from the staff, especially Abraham.
Good service from the staff, especially Abraham. Although the wait was quite long, the work done was excellen
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback. We appreciate your insights and are glad to hear about your experience. We look forward to seeing you next time!
Not sure if you received previous: Your service equaled
Not sure if you received previous: Your service equaled the service I received at Sewell: professionalism, courtesy, knowledge of automobile. I am very pleased with the car the McKinney staff helped me select. I drove a Rogue for 6 years previously
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind words about our service. We are thrilled to hear that you found our professionalism, courtesy, and knowledge comparable to your previous dealership's. It's great to know that you are pleased with the car that our staff helped you select after driving a Rogue for six years. We hope that your new Nissan brings you happiness for many more years to come!