Reviews
5 stars , they are so nice great service!!
I got my Murano 2018 or 2019, they always been very nice , and they focus what they are doing in my Murano which I love it!! Very happy with the service everyone is very very nice. J.Norton
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you, J. Norton! We’re thrilled to hear that you’ve been so happy with both your Murano and the service you’ve received at Kelly Nissan of Woburn. We take great pride in providing excellent care and are so glad to know that our team has made such a positive impact. We truly appreciate your trust and look forward to continuing to serve you in the future!
Vehicle repair
Customer service representative and receptionists were helpful and professional. I was considering changing dealerships because of a previous horrific experience there but these 2 women changedy mind.
- Customer service 5.0
- Buying process —
- Quality of repair 3.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing your feedback with us! We’re so glad to hear that our customer service representative and receptionists were able to provide you with the professional and helpful experience you were looking for. We truly appreciate you giving us the opportunity to earn your trust, and we're honored to have changed your mind. We look forward to continuing to provide you with excellent service in the future!
customer service sucks
I sat there for three hours before anyone looked at my car and I had amd appointment. Phi Phi needs to get his act together.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Janice Dillon, we truly appreciate your honest feedback. Unfortunately you did not have an appointment and we did do our best to get your vehicle looked at that day as we know it was towed in for an emergency repair. We try every day to do the best we can to service our customers needs and we apologize that we did not meet your satisfaction.
Great service
PU my guy I always see when I go in is always polite, accommodating and goes above and beyond for the customer. Great guy to have on your team.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for sharing this with us, Virginia! We’re thrilled to hear that you always have such a positive experience with our team member. We’re lucky to have someone who goes above and beyond for our customers, and it’s great to know that his efforts make a difference. We truly appreciate your feedback and look forward to serving you again soon!
New Car purchase
I recently leases a car from Kelly Nissan, Woburn. I can't say enough about the salesman that helped me. Brett was patient and not pushy AT ALL. He took the time to answer all my questions never having leased a car before. I would suggest if you're in the market for a vehicle you might want to check them out.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much, Eileen! We’re thrilled to hear that Brett made your leasing experience a positive one. His patience and willingness to answer all your questions are exactly what we aim for, and we’re glad he could make the process smooth for you. We truly appreciate your recommendation and look forward to assisting you again in the future. Thanks for choosing Kelly Nissan of Woburn!
Super Easy Service
Was overdue for an oil change, called in and asked for an appointment which was super easy. They got me in and out in 45 minutes including washing my car. Will definitely return.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Michelle! We’re so glad to hear that your oil change appointment was easy to schedule and that we were able to get you in and out quickly. It’s great to know you enjoyed the extra touch of a car wash as well! We appreciate your trust in us and look forward to serving you again in the future!
Used car
In this “Supply Chain” market we are in, Jon was able to source me a used car at a great price. Customer Service and communication was great. Highly recommend them.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much, Joe! We’re thrilled to hear that Jon was able to find the perfect used car for you at a great price. We take pride in providing excellent customer service and communication, and it’s wonderful to know you had such a positive experience. We truly appreciate your recommendation and look forward to assisting you again in the future!
Bought my lease
Great experience and easy! I bought my lease. It was easy. I worked with James Richard, he was so good to work with. Thank you James!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for sharing this with us, Cathy! We're so glad to hear your experience was smooth and easy, and that James Richard made the process a positive one. Congratulations on purchasing your lease, and thank you for choosing Kelly Nissan of Lynnfield!
Quick, efficient oil change
Best customer service I’ve received at this location thus far. I was in and out for an oil change in less than an hour. Elio was great!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks you, Monique! We’re so glad to hear this was your best experience yet at Kelly Nissan of Lynnfield. Elio will be thrilled to know he made such a positive impression. We appreciate you choosing us for your service needs and look forward to seeing you again!
Great Service!
I bought a 2018 Rogue this past September from another dealership (big mistake). The car was supposedly pre-owned certified but I had to bring it back to the non-Kelly dealership for several issues and replacement parts. I wasn’t fully convinced they fixed everything so I brought it to Kelly to check it out since I have been encountering a couple of things that make me feel something isn’t right. Thankfully, everything checked out OK at Kelly. Elio was very patient and professional. I highly recommend the service department.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Julie! We're sorry to hear about the challenges you faced with your previous dealership, but we’re so glad Elio and our service team at Kelly Nissan of Lynnfield were able to provide the reassurance and care you needed. Your recommendation means a lot to us—we're always here to help!