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I have been a part of the Capital Auto family since early 2010 and mostly, I enjoy the people and their personal commitment to customer satisfaction. I moved to Florida in 1999 from Dayton, OH. I was named Service Advisor of the Year in 2002, 2003, 2004, and 2005. I am very happily married and in my free time I enjoy playing golf.","emailTxt":"cclifton@crowncars.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":120,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/28015/employees/ae8bc7e1-90e8-4dd8-8c5a-364d608e617b.jpg","drDealerId":28015,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":29499,"personPtyId":40347892,"firstName":"Michael","lastName":"Ludes","titleText":"Client Advisor","shortBioText":"I\u001ave been with Capital Eurocars since July 2005 when I moved to Florida. I love the size of this dealership\u001athe store is small enough that the CEO and President of the group still know my name, yet our store is big enough to have a large sales volume and great impact on our community.\r\n\r\nI started selling VWs in 2004, shortly after graduating from Westmont College with a degree in Music Science. It was hard to generate a source of income from music, so I decided to look elsewhere. I\u001ave loved European cars since my very first experience with them: I bought a 1990 VW Corrado G60 in 2000\u001athis was the time that I realized that driving could be more than a \u001apoint A to point B\u001a exercise\u001aand I was hooked! I know there\u001as nothing safer and more fun than a European automobile, which is why that\u001as all I, and my family, will drive.","emailTxt":"mludes@crowncars.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":82,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/28015/employees/mike-ludes.jpg","drDealerId":28015,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":590068,"firstName":"Jeffrey","lastName":"Hardy","titleText":"Sales and Lease Consultant","emailTxt":"jhardy@crowncars.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":12,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/28015/employees/e9f163a755ed.jpg","drDealerId":28015,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":460320,"personPtyId":40374984,"firstName":"Rose","lastName":"Jones","titleText":"Service Consultant","emailTxt":"rjones@crowncars.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":20,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/28015/employees/2664c0a79c39.jpg","drDealerId":28015,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":12098,"personPtyId":40347549,"firstName":"Crawford","lastName":"Atkins","titleText":"General Manager","shortBioText":"I joined the Capital Eurocars family in 2003, but my career in the automotive industry began in 1985. Mostly, I appreciate the professionalism of the people on the Capital team and their personal commitment to client satisfaction. I\u001ave been married for 21 years and have two children; a 19-year old son who attends Florida State and a 15-year old daughter who plays the violin and piano. I spend all of my free time with my family, doing anything they want to do!","emailTxt":"catkins@crowncars.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":15,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/28015/employees/f3cff3f1552d.jpg","drDealerId":28015,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":590067,"firstName":"Justin","lastName":"McMillan","titleText":"Sales and Lease Consultant","emailTxt":"jmcmillan@crowncars.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":5,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/28015/employees/f71fc83c15ae.jpg","drDealerId":28015,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":491118,"personPtyId":49117623,"firstName":"Fred","lastName":"Faura","titleText":"General Sales Manager","emailTxt":"ffaura@crowncars.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":31,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/28015/employees/210832a59062.jpg","drDealerId":28015,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":608774,"firstName":"Brooke","lastName":"Haggstrom","titleText":"Service Advisor","emailTxt":"bhaggstrom@crowncars.com","combinedRecentReviewCnt":1,"combinedEmpReviewCnt":4,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/28015/employees/166734c48bea.jpg","drDealerId":28015,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":460321,"firstName":"Joe","lastName":"Trozzo","titleText":"Service Consultant","emailTxt":"jtrozzo@crowncars.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":11,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/28015/employees/bdd2cde073c9.jpg","drDealerId":28015,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":203132,"firstName":"Jennifer","lastName":"Alberti","titleText":"Controller","emailTxt":"jalberti@crowncars.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/28015/employees/a67538f0-98a1-4751-ad76-686146eabefd.jpg","drDealerId":28015,"certifiedEmployee":false,"deptDscrp":"Administration"},{"id":63692,"firstName":"Danny","lastName":"Junkins","titleText":"Parts Director","shortBioText":"I have been with the Capital Group since December 2003.\r\nThe best thing about working for this company is the people I get to work with. We have a lot of very talented people. I have been in the auto industry since 1988. My first job in the auto industry was checking in parts and delivery. We moved to Florida in 2005. I drove from Albany, GA everyday (a 90 mile trip one way) for the first year until I sold my house. I was awarded Mercedes Benz Best Of The Best for 2008 and Employee of the Year in 2009. My wife Sharon and I have a son. His name is Jay. My hobbies include spending time with family, golf and Steeler football!","emailTxt":"cjunkins@crowncars.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/28015/employees/d3a2c4dd-a1e7-478b-819a-fd11b5b8e7f1.jpg","drDealerId":28015,"certifiedEmployee":false,"deptDscrp":"Parts"},{"id":29493,"firstName":"Lorraine","lastName":"Head","titleText":"Customer Experience Manager","shortBioText":"My name is Lorraine Head and I manage the Business Development Center. I\u001ave been employed with Capital Eurocars since early 2010. This is my first endeavor into the car industry; however what I\u001ave found is that skills acquired in my previous profession have allowed me to transition well into this new role. Although I am presented with several challenges daily, consistently I have found that I enjoy the \u001asmiles\u001a on the customer face. Whether the customer has just purchase a new vehicle or had service completed, if they are smiling as they exit, I know that we\u001ave honored our commitment to \u001aThe Better Way to buy\u001a.","emailTxt":"lhead@crowncars.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/28015/employees/19293462c002.jpg","drDealerId":28015,"certifiedEmployee":false,"deptDscrp":"Administration"},{"id":609077,"firstName":"Billy","lastName":"Pierini","titleText":"Sales and Lease Consultant","emailTxt":"bpierini@crowncars.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/28015/employees/db29c1f11d99.jpg","drDealerId":28015,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":599339,"firstName":"David","lastName":"Wrynn","titleText":"Sales Manager","emailTxt":"dwrynn@crowncars.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/28015/employees/a0df6d951700.jpg","drDealerId":28015,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":608779,"firstName":"Diamond","lastName":"Harvey","titleText":"Service Advisor","emailTxt":"dcharvey@crowncars.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/28015/employees/38ab12ec2cc3.jpg","drDealerId":28015,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":29528,"personPtyId":40347970,"firstName":"Lori","lastName":"Cain","titleText":"Office Manager","shortBioText":"I have worked in the auto industry since March 2003 and joined the Capital Eurocars family in May 2005. I enjoy working with all of my wonderful coworkers so much that I commute here every day from the great state of Georgia! I have a wonderful family whom I love spending time with. I have been married since 2003 and have one 6-year old daughter. In my free time I enjoy running!","emailTxt":"lcain@crowncars.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/28015/employees/lori-cane.jpg","drDealerId":28015,"certifiedEmployee":false,"deptDscrp":"Administration"},{"id":526316,"firstName":"Nick","lastName":"Tinaro","titleText":"Service Manager","emailTxt":"ntinaro@crowncars.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/28015/employees/08828f510617.jpg","drDealerId":28015,"certifiedEmployee":false,"deptDscrp":"Service"}]

Capital Volkswagen

4.9 out of 5 4.9
Rectangle 48
Sales 9:00 AM - 7:00 PM
Service 7:30 AM - 6:00 PM

Capital Volkswagen Hours

Sales

Monday

9:00 AM - 7:00 PM

Tuesday

9:00 AM - 7:00 PM

Wednesday

9:00 AM - 7:00 PM

Thursday

9:00 AM - 7:00 PM

Friday

9:00 AM - 7:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 6:00 PM

Tuesday

7:30 AM - 6:00 PM

Wednesday

7:30 AM - 6:00 PM

Thursday

7:30 AM - 6:00 PM

Friday

7:30 AM - 6:00 PM

Saturday

8:00 AM - 1:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since October 2006

When it comes time for you to shop for a new vehicle, there's a Better Way to do it. With Capital Volkswagen everyday low prices and financing, you can shop and be confident that you're getting a great deal. And, with over 200 acres of new and used vehicles, you'll be sure to find exactly what you're looking for.

...



Capital Volkswagen is a proud member of the Crown Automotive family, which has been servicing Florida's automotive needs for the past 40 years

No matter what you're looking for, Capital Volkswagen hopes to find a way to provide it for you and we think we can do it in a Better Way.

"The Better Way to Buy"

Reviews

4.9 out of 5 4.9
1115 lifetime reviews. Includes reviews of Capital Volkswagen from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    November 13, 2019

    Called for recall appointment for our VW got it for two days later at a good time for me. Arrived a little early and was asked if anything else was needed... and if I wanted a car washed. Complete recall and was out and back on the road in short order. Very happy with this service call.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Dustin Wheeler

    Service Consultant

    (5.0) 59 reviews

  • 5.0 out of 5
    November 13, 2019

    Dustin Wheeler @ Capital Volkswagen in Tallahassee is a total ACE. Dustin had the technical and mechanical knowledge to answer every question I could... think of asking with precise and efficient answers. He directed and oversaw the work performed on the vehicle and saw to it that everything we discussed was addressed. Dustin followed through with every promise he made to me and delivered on the estimate he quoted. On top of all of that, Dustin is a nice guy and fun to interact with. The lobby is very comfortable and setup to allow customers to stay connected to the world while waiting for their work to be completed. I would and will return without hesitation. I have no doubt that they would bend over backwards to help with anything they can. Thank you Capital Volkswagen! Sincerely, Alicia Bankston

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Brionna Burke

    Sales and Lease Consultant

    (5.0) 8 reviews

    Dustin Wheeler

    Service Consultant

    (5.0) 59 reviews

  • February 5, 2019

    I purchased a 2018 Porsche Panamera Hybrid from my amazing sales representative Michael Felton at Capital Euro Cars on 12-01-2018. Since my purchase, Michael... has contacted me weekly via email, text and telephone to check on me personally (as I was sick as heck when I made my purchase) in addition, to continually providing me with new information about my car. Michael is always encouraging me to utilize my amazing Porsche applications to make my life easier and to increase my comfort level with my car. I was nervous to say the least, as I was upgrading from a Mercedes Benz to a Porsche Panamera and it was a sizeable increase in car payments, plus I was scared to drive my dream car (crazy right). I asked a million and two questions, I spent hours at the dealership mulling over options, colors and going back and forth over my dream car which was the Panamera and albeit luxurious, the less than thrilling (for me) Cayenne. Michael was overly patient (he made sure I had a space to work while I made my decision (as I was multitasking) and he made sure I had snacks/food and a phone charger. Michael helped me understand that settling was not an option and that I should not let fear hold me back. Michael went over all the specs of both cars, he took me on test drives (multiple times) to ensure that I got what I wanted and not what was cheaper (as that was my focus). I am so glad he did! I ended up getting my dream car with my color preference and I am overjoyed! I ABSOLUTELY love my car. Michael did a full delivery with me (more than once) because I am always multi-tasking horribly lol, and he made sure I knew how to operate the basics as well as taking my phone and downloading the apps for me, so that I could have the helpful videos at my fingertips for when I forget (again) and he is not available. Michael even gave me his personal AUX cord so I could enjoy apple car play. Now that is service! Not to mention all the tons of extras like a paper weight (that is a replica of my car) so that I can have my lovely car in my sight at all times (while working). This is the best decision I ever made and not only to purchase the car but to do it from Capital Euro because Michael Felton is the BEST EVER! I feel like we are forever family as the customer service is outstanding because of the personalized treatment and his dedication to quality customer care. Not only did Michael Felton do all of the above but to minimize my wait time, he tag teamed with a co-worker (Michael Ludes) to ensure my car was washed, cleaned and ready for me to drive off after I completed my paperwork. Great Service go Felton!

    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Michael Felton

    Client Advisor

    (5.0) 142 reviews

    Michael Ludes

    Client Advisor

    (5.0) 82 reviews

  • 5.0 out of 5
    November 13, 2019

    I like to thank Capital Volkswagen Volvo Porsche for their service and their professional team work that they displayed when I brought my car in for service... more importantly thank you Brook

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Brooke Haggstrom

    Service Advisor

    NOT RATED

  • 5.0 out of 5
    November 7, 2019

    Dustin Wheeler was very kind and helpful. He made getting a duplicate key, car towed and key programmed for my college daughter an easy and quick experience!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Dustin Wheeler

    Service Consultant

    (5.0) 59 reviews

  • 5.0 out of 5
    November 6, 2019

    Brionna Burke at Capitol Volkswagen in Tallahassee was exceptionally helpful at guiding us through the process of buy our new VW Tiguan. A joy from the... first test drive to closing the deal. And we are still enjoying it. Thanks to Brionna and everyone at Capitol VW

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Justin Carter

    Financial Services Manager

    (5.0) 43 reviews

    Brionna Burke

    Sales and Lease Consultant

    (5.0) 8 reviews

  • 5.0 out of 5
    November 5, 2019

    Cameron Clifton and the team at Capital Porsche are great. Always appreciative of such a helpful and responsive group when it comes to service and repair... work.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Cameron Clifton

    Service Consultant

    (5.0) 120 reviews

  • 5.0 out of 5
    November 1, 2019

    She was absolutely terrific!! She worked very hard and overtime to ensure I got exactly what I wanted. She is super funny and super accommodating. Buy... a car from her you won't regret it!!

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Brionna Burke

    Sales and Lease Consultant

    (5.0) 8 reviews

  • 5.0 out of 5
    October 31, 2019

    I had a fantastic experience buying a car from Mr. Mike Felton. I had shopped around for a while before I found what I was looking for and Mr. Felton made... it a knowledge and enjoyable experience. Thank you for taking time to find the right car for me.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Michael Felton

    Client Advisor

    (5.0) 142 reviews

  • 5.0 out of 5
    October 31, 2019

    I had a great experience buying a car from Mike Felton. He really made the process stress free and simple. Thank you for listening to my needs!

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Michael Felton

    Client Advisor

    (5.0) 142 reviews

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