Mercedes-Benz of Draper

4.9 out of 5 4.9

Reviews

4.9 out of 5 4.9
128 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 1.0 out of 5
    September 25, 2019

    My experience with this dealership service department has been a long frustrating ordeal. What was supposed to be a 1 day repair turned into a 10 day repair... due to a part arriving broken. I wasn’t offered a loaner car until half way through the wait. When my car was finally finished it was returned to me dented! I am now still trying to get that resolved a week later. I live two minutes away from this dealership, but I’ll have to consider driving 40 minutes to Farmington for future service. I only visit service departments I trust, and this one hasn’t earned it yet.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for reaching our regarding your longer than expected service experience, Jen. As you can imagine the world of auto-maintenance is unpredicta...ble but we try our hardest each day to provide a quick and easy experience for our customers. We were just as frustrated as you were when that part arrived broken and apologize if we haven't been able to resolve this situation quick enough. We appreciate your patience and hope we can continue to work together to make this right. - Mike Choate, Service Manager, (801) 222-4400

  • 5.0 out of 5
    March 31, 2019

    Great service Chris and team!!! Very fast and went above and beyond when I got a flat on my new car.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for your great recommendation, Jamie! Chris and the team were happy to assist you however possible. We hope to work with you again in the fu...ture! - Mike Choate, Service Manager

  • January 26, 2017

    Love the service and character of the store. Love our three Mercedes as I know they will be well taken care of and that Jesse Green and the team are always... focused on meeting our needs as we look to the future.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Dan, your Mercedes vehicles are definitely in good hands. Jesse will continue to take great care of them and you going forward and we can't thank you ...enough for your loyalty to the brand and to our dealership. Thank you for the rating! -Ray Gunn, General Manager

  • 5.0 out of 5
    March 29, 2019

    Service dept is great and Chris the assistant service manager is very helpful, knowledgeable, and friendly. I reaappreciate him very much

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for coming in, John! Chris and the team were glad to provide a top-notch service experience. If there is anything else that we can do for yo...u, please don't hesitate to let us know! - Mike Choate, Service Manager

  • 5.0 out of 5
    March 28, 2019

    fast, concerned about my specific time situation, kind and knowledgeable

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for coming in, Stanton! It has been our pleasure to assist you and your vehicle however possible. We hope to work with you again soon! - Mik...e Choate, Service Manager

  • 5.0 out of 5
    March 25, 2019

    They were polite and quick. Facilities are nice and comfortable.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to leave a review, Mary! We were happy to make your wait as short and comfortable as possible. Come back again soon! - R...ay Gunn, General Manager

  • 5.0 out of 5
    March 13, 2019

    treated me very well. I was happy with the end result.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for your short and sweet review, Donnel. We hope to work with you again in the future! Have a great day. - Ray Gunn, General Manager

  • 5.0 out of 5
    February 25, 2019

    This is my third Mercedes. Taylor has always been my service advisor. Love Taylor!!!!!!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    That's fantastic to hear, Cassie! Taylor and the team were thrilled to help you get into your third Mercedes! We appreciate your continued support and... hope to work with you again in the future! - Ray Gunn, General Manager

  • 5.0 out of 5
    February 2, 2019

    Got me in quickly without an appointment, got the repairs done quickly and the finished price was less than the original quote. Great Dealership!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for the great review, Ted! It's great to hear that your service visit was quick and easy. We hope that you'll come back to Larry H. Miller ...Mercedes-Benz Draper in the future. - Mike Choate, Service Manager

  • 5.0 out of 5
    January 22, 2019

    Service was great and timely. Appointment was easily scheduled. Waiting room well stocked with beverages and snacks, and the entire facility was very clean... and pleasant. Taylor and Chris are always awesome to work with.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you so much for the five star review, Barry. It was our pleasure to complete the service of your vehicle. We are thrilled that you were able to ...take advantage of our facility. We hope that you will come in and see us again! - Mike Choate, Service Manager

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