I have always found Matt to be so straightforward and easy to work with. I've enjoyed my car. I would buy here again for sure. Nothing fancy, just honest... folks.
My wife and I went to Crossens to look at a used Tahoe. We have been looking for awhile for the right vehicle. We had seen a lot of junks for sale and... vehicles advertised as great condition just to drive to see them and find them to be in need or repairs and not as advertised. Well not at Crossens. From the moment we arrived at the dealership we were welcomed by the owner Matt and made to feel comfortable. He showed us the vehicle and let us take it for a test drive on our own. The vehicles was as described. We were given a carfax when we came back to the dealership. The negotiation on the price was as easy going as you could hope for. We purchased the vehicle the next day. If you are looking for a local, honest dealer with only good, clean vehicles look no further than Crossens.
This dealer has no customer service skills. They seem to think rotted frames are fine and how dare I mention it to them. Not to mention they never work.... Office is always closed.
I believe this is a fake review, we do not sell cars that have rotted frames nor hve we had any complaints of that.We are open Mon thru Thurs. 9 to 7 ...Fri. 9 to 6 and Sat. 9 to 5
Bought a Mercedes from Matt. A fair deal on a great car. In three plus years I have replaced the wiper blades and not much else. I have recommended Crossen... to friends and co-workers and all have been treated honestly and with respect. I hope to buy my next car from Crossen Jim
Recently bought a 2004 GMC Sierra SLT. The truck is in excellent shape especially considering the age of it. It drives like a brand new vehicle. However,... I am kind of disappointed in Crossen. I got the feeling as though they just wanted the vehicle of the lot as quick as possible. (Might not be accurate but still the feeling I got) Also, this is the first time I've purchased a vehicle and they did not top off the fuel. I live in MA and by the time I was home the gas light came on. I guess it isn't a big deal but it's the little things like that people remember about a dealership. Overall Crossen had nice cars at good prices but the dealership was missing that extra something.
Thank you for your honesty, Unfortunately it is no longer our policy to fill the tank, it use to be our policy but in today's business climate just tr...ying to squeak out a living is getting to be impossible, even with the nicest cars and trucks at the lowest prices its still not good enough we consistently get offers on our cars for 5 and 10 thousand below retail value on really nice clean history stuff, Its just not attainable nor do I think its reasonable. Unfortunately that's the current business climate.Since profits are down by more then 65% and volume is down by more then 50% its important to turn our inventory as fast as possible hence the feeling you got, I Didn't think any one was rude or not accommodating to you and I apologize that you felt as if we were just trying to get the truck off the lot, we didn't just want that, we also wanted to deliver an excellent product for a great deal. There are dealers that offer more services some even offer luxury waiting rooms and mini offices as well as free food and drink some even champagne those dealers are in beverly hills and you pay through the nose we are a wholesaler to the public we sell cream of the crop vehicles and we don't offer all the extra frills that raise the price hence not wholsale. We appreciate your business and hope next time your in the market for a pre owned vehicle and are looking for high quality vehicle for a great price you will keep us in mind. Ps full tank included for second time buyers Matt Crossen
Torally recommend getting a car from Crossen's Matt and Michelle were great to work with and the ease of getting into a great car! Thank you both so much
I would recommend this dealership to everyone and anyone.The owner Matt is the nicest person who treats you with respect, and he made the car buying process... so easy along with his assistant Michelle.
Recently purchased a very clean Prius III from these gentlemen, worked with me on my concerns, changed out the winter tires, took in a trade for a fair... price and made the whole process look easy. What more do you want. Very easy to work with and very patient.
I can't really comment on anything besides that they never returned my emails after contacting them twice. I don't have the time to make numerous phone... calls and I live several hours away from this dealer. I would assume since they advertise online, that they would respond to emails as well.
Sometimes people make a mistake when entering there email in the reply form and we are unable to reply.We apologize for any error on our part in not r...eplying to your email.
I just wanted to thank Paul for a wonderful buying experience. I LOVE my jeep, it's exactly what I wanted. I would absolutely recommend buying from this... dealer!!
Happy Motoring !!!